Recieved a windscreen replacement in the Omagh shop. They couldn’t be more helpful and dead on, and were very accommodating to me. A great team who had the windscreen replaced quicker than expected. R... See more
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I found the gentleman with whom I dealt courteous, polite and helpful. I had my windscreen replaced in three hours and I was contacted that it was ready for me to collect. I was also advised not was... See more
Company replied
Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been b... See more
Company replied
Easy to arrange an appointment. Speedy installation of new front windscreen which due to camera had to be fitted in the workshop about 20 minutes drive from our home - easy to find. Waiting area... See more
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Company details
About National Windscreens - Omagh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30, Gortin Road, BT79 7HX, Omagh, County Tyrone, United Kingdom
- 028-7100-1053
4.8
Excellent
125 reviews
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The engineer had zero manners…
The engineer had zero manners installing the screen .
My son spoke to him twice he never replied .
Also grunted at myself when spoke to :
July 2, 2023
Reply from National Windscreens - Omagh
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The rear view mirror has not been…
The rear view mirror has not been fitted in the centre. As well as being to low, causing the cable going to it being short.
June 12, 2023
Reply from National Windscreens - Omagh
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The two guys were brilliant clean and…
The two guys were brilliant clean and tidy workmanship and very efficient had a bit of banter too superb job !
June 13, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
efficient and as promised about time.
June 9, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Omagh branch was brilliant
The Omagh branch was brilliant. Guys were so helpful and friendly. Definitely 5 stars 🌟
May 29, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy booking system
Easy booking system, quick appointment and no delays on the day of fitting
May 12, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant job done and done before the…
Brilliant job done and done before the time estimated.
Well pleased and friendly
May 11, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
1st class service
1st class service. Fast friendly and efficient. Screen was changed within the hour.
April 28, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and flexible with appointments
I rang my insurance company and explained my window has cracked days away from my pre booked MOT. Which has long waiting list in my region. They contacted omagh office and they offered to fit me in prior to my MOT. I liked that I could drive to their workshop which was easily located and they took my car 30 minutes earlier than planned. Excellent friendly staff made me comfortable in the waiting area and kept me updated.
April 17, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
great service nd quick turnaround
March 29, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast replacement
Fast replacement - new glass in within 40mins of arrival top class service
February 3, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Chip repair by national windscreen
Very friendly and helpful staff. Very easy to arrange repair at my home and prompt service. Stone chip repaired with no hassle and insurance paid for everything.
January 17, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The fella rang in the morning of the…
The fella rang in the morning of the install to let me know what time to expect him so i didnt need to hang round all day , job was done swifly with no fuss ,I was very happy with the service
January 5, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick windscreen repair
I was able to leave my car in for repair and able to collect it in 2 hours. This left the car not being out of use for a long time. My wife who collects children from school had her car available to collect the children on time.
January 4, 2023
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from start to finish
Great service from start to finish. Excellent communication. And a job well done. Clean and tidy work.
November 21, 2022
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Sorted my car as soon as they could.
September 16, 2022
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service.
August 28, 2022
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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