Although there were issues (a scratched replacement screen) at the first attempt, NW recovered the situation and worked well to resolve the problem as efficiently as possible. They even managed to adj... See more
Company replied
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While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I h... See more
Company replied
Easy to organise and a whole lot quicker than the competition….. ie. by a month!!! The depot was clean, tidy and it turns out a very comfortable. Friendly and very competent staff - car in, new winds... See more
Company replied
National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done... See more
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Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
310 reviews
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Reply from National Windscreens - Oxford
We are so pleased to hear that you found our service to be quick and efficient, and that our communication was clear. We truly appreciate your positive feedback!
Reply from National Windscreens - Oxford
We're so pleased to hear that you experienced friendly service and found our operations to be very fast. Thank you for your wonderful feedback!
Friendly service
July 14, 2026
Reply from National Windscreens - Oxford
Thank you for your positive feedback!
Reply from National Windscreens - Oxford
Thank you for your positive feedback!
Availability and timeliness
Availability and timeliness. Booking was great and the updates and reminders
July 16, 2026
Reply from National Windscreens - Oxford
We're so pleased to hear that your booking experience was great and that you appreciated our updates and reminders. Thank you for your positive feedback!
The service was quick and very friendly…
The service was quick and very friendly staffs.
July 9, 2026
Reply from National Windscreens - Oxford
We're so pleased you found our service quick and our staff very friendly. Thank you for your wonderful feedback!
While the fitter was very good the…
While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I had already lost time previously and felt I should have had priority or at least given a choice
However the fitter managed to attend around 12.30 pm
July 14, 2026
Reply from National Windscreens - Oxford
We appreciate your feedback and are glad to hear the fitter was very good. We sincerely apologize for the issues with the booking team and the inconvenience caused by the incorrect fitting kit and the initial scheduling. We are reviewing our booking process to prevent similar issues and improve customer choice.
Good work.
Although there were issues (a scratched replacement screen) at the first attempt, NW recovered the situation and worked well to resolve the problem as efficiently as possible. They even managed to adjust everything and fit the screen in a different location with no problem.
July 6, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback. We're glad we were able to recover from the initial issue and resolve the problem efficiently. It's great to hear we could adjust everything and fit the screen in a different location without any trouble.
Reply from National Windscreens - Oxford
We're so glad to hear you appreciated our professional approach and good service. We truly value your feedback!
Extremely helpful
They were able to fit me in earlier than my insurance appointment. Were very welcoming and did the replacement very quickly
July 8, 2026
Reply from National Windscreens - Oxford
We're so pleased we could fit you in earlier than your insurance appointment. It's wonderful to hear you found our team welcoming and that the replacement was completed quickly!
Good booking system and Couod work with Wi-Fi while waiting
Good booking system. My main reason for 4 not 5 stars was that my local depot had a wait time of about 3 weeks, so I had to go to one 30 miles away which still had wait time of nearly 2 weeks. But when that day arrived, the replacement was very efficient. Wi-Fi in the waiting area, so could work while waiting… and it only took 2 hours
July 8, 2026
Reply from National Windscreens - Oxford
We appreciate your feedback and are glad to hear that the replacement process was efficient once your appointment arrived. We understand your frustration regarding the wait times and the need to travel further. We're pleased that the waiting area amenities helped make your wait more comfortable.
Good Service
Booked windscreen replacement online (Oxford). Process is smooth and easy. Friendly staff, they let me know as soon as they my car was ready to pick up.
June 23, 2026
Reply from National Windscreens - Oxford
We're so happy to hear that your online booking experience was smooth and easy. We're also glad our staff was friendly and kept you informed about your car's readiness.
Reply from National Windscreens - Oxford
We're happy to hear that our service was excellent and prompt. We appreciate your kind words.
Could not fault the fast and efficient…
Could not fault the fast and efficient service. Windscreen was replaced and cameras recalibrated quicker than the estimated time given.
July 3, 2026
Reply from National Windscreens - Oxford
We're so pleased you found our service fast and efficient. It's wonderful to hear your windscreen replacement and camera recalibration were completed quicker than expected!
Reply from National Windscreens - Oxford
We're so pleased you found our service fast, efficient, and very polite. Thank you for your kind words and positive feedback!
Professional friendly service
Professional friendly service, easy to track when engineer due.
June 30, 2026
Reply from National Windscreens - Oxford
We're so pleased you experienced professional and friendly service, and found it easy to track your engineer's arrival. Thank you for your feedback!
Quick, friendly and expert service.
The local fitter was friendly, helpful and knowledgeable and did a splendid quick job replacing the windscreen. Thanks
June 29, 2026
Reply from National Windscreens - Oxford
We're so pleased our local fitter was friendly, helpful, and knowledgeable, and completed the windscreen replacement quickly. Thank you for your kind feedback!
Very Quick Service..
June 26, 2026
Reply from National Windscreens - Oxford
Thank you for your positive feedback!
Very very good at what they do!
Easy to organise and a whole lot quicker than the competition….. ie. by a month!!!
The depot was clean, tidy and it turns out a very comfortable. Friendly and very competent staff - car in, new windscreen, job done in a couple hours, no hassle at all.
June 17, 2026
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly
Friendly, courteous and helpful staff. It was very efficient and I was notified immediately the car was ready. The booking process was easy.
June 11, 2026
Reply from National Windscreens - Oxford
We're so happy to hear our staff was friendly and helpful, and the service was efficient. We appreciate your positive feedback!
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