The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done... See more
Company replied
While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I h... See more
Company replied
Extremely professional, quick work and quite friendly. Left my car, walked around, came back and all was good. Good installation as far as I am aware, nothing bad has happened and I don't think any... See more
Company replied
Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
322 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
made a good job &no mess all good.
April 14, 2026
Reply from National Windscreens - Oxford
We're happy to hear that our team did a good job and left no mess! We appreciate you sharing your positive experience with us.
Reply from National Windscreens - Oxford
We appreciate you sharing that we were really helpful, had a fast response, and provided fast booking! We are so happy you were pleased with our team.
Good service
Sent to National Windscreens via insurance. Kept up to date on appointment time, Jake arrived on time and did a good repair!
March 27, 2026
Reply from National Windscreens - Oxford
We're happy to hear that you were kept informed about your appointment and that the repair was completed punctually and effectively. Thank you for your positive feedback!
Quick & efficient.
April 8, 2026
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from a nice team!
April 7, 2026
Reply from National Windscreens - Oxford
We appreciate you sharing that you received great service from our team! We are so happy you were pleased with us.
Outstanding .
Outstanding .
Mine is an old fashioned windscreen requiring’old school’ replacement. They did an excellent job
February 26, 2026
Reply from National Windscreens - Oxford
We're happy to hear that our team provided outstanding service for your classic windscreen replacement. Thank you for acknowledging our expertise and for your review!
Reply from National Windscreens - Oxford
We're happy to hear that our Oxford team was helpful and completed the work promptly. Thank you for your positive feedback!
Reply from National Windscreens - Oxford
We appreciate you sharing that our service was quick, clean, and lovely! We are so happy you were pleased with our customer service.
Reply from National Windscreens - Oxford
We appreciate you sharing that you were pleased with our communication and work! We're happy to hear that you enjoyed your experience.
Quick and efficient.
March 28, 2026
Reply from National Windscreens - Oxford
Thank you for your positive feedback!
Excellent, prompt service and a great job done.
Alex was extremely helpful and friendly. He gave us very clear information on our options and did an excellent job in polishing the scuffs from our windscreen. I have no hesitation in recommending National Windscreens.
March 7, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback. We're happy to hear that you found the information clear and the service helpful. We're glad the windscreen polishing was excellent and that you'd recommend us.
They have done a great job very quick…
They have done a great job very quick and efficient
March 9, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We are so happy to learn that our service was quick, efficient, and of a high standard.
Reply from National Windscreens - Oxford
We appreciate you sharing that our communication was great and the fit professional! We are so happy you were very pleased with us.
Works done quickly and to a good…
Works done quickly and to a good standard. Good communication and a very nice technician!
March 6, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're so happy to learn that the work was completed quickly and to a high standard, alongside good communication with a great technician.
Really quick turnaround for windscreen…
Really quick turnaround for windscreen replacement
Was told 2hrs, actually took less than 1, fitted the windscreen nicely and didn't leave smudge marks.
February 27, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback. We're happy to hear that the windscreen replacement had a quick turnaround, was fitted nicely, and didn't leave smudge marks.
Reply from National Windscreens - Oxford
We're glad you found our service quick and easy. Thank you for your positive feedback; we appreciate it.
National Windscreens did a fantastic…
National Windscreens did a fantastic job and I highly recommend the Oxford depot, they were extremley polite, professional and helpful with brilliant communication and updates throughout.
February 12, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback. We're happy to hear that you had a fantastic experience with the Oxford depot and found our team to be polite, professional, and helpful, with great communication.
Efficient and quick.
January 30, 2026
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy to book and great service!
Super easy to book in the appointment to replace my windscreen and for it to be fitted at my home address.
The engineer called me the night before to let me know he would arrive early the next day. He was super efficient and a very clean operator. I cannot fault his work. Thank you!
January 24, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback. We're happy to hear that booking the appointment to replace your windscreen was easy and that it was fitted at your home. It's great to know the engineer was efficient and tidy. Thank you!
Excellent service.
Excellent service.
Easy to book, out within a couple of days and came to my place of work. Was kept updated by email and then a phone call on the day giving me a rough ETA. Very friendly chap too. Sadly the window wipers they supplied didn't fit my car, but was refunded within a couple of days. Just a great service all around and will definitely recommend. 5 ⭐️s
January 15, 2026
Reply from National Windscreens - Oxford
We're happy to hear that you had such a positive experience with our service, from booking to the on-site work. It's great to know you appreciated the updates and friendly technician. We appreciate you recommending us and are glad the wiper refund was handled quickly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.