Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... See more
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See what reviewers are saying
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
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Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... See more
Company replied
Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... See more
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Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
331 reviews
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Friendly
Friendly, courteous and helpful staff. It was very efficient and I was notified immediately the car was ready. The booking process was easy.
June 11, 2026
Reply from National Windscreens - Oxford
We're so happy to hear our staff was friendly and helpful, and the service was efficient. We appreciate your positive feedback!
Great service
Great service. They kept in touch right up to the appointment. The windscreen was replaced and looks good. Thanks
June 2, 2026
Reply from National Windscreens - Oxford
We're so happy to hear our service was great and we kept in touch. Thank you for your kind words.
I chose an appointment for an…
I chose an appointment for an installation at home via the website as suggested. I needed an AM slot. I chose from 9-1. National Windscreens did not arrive till 4 pm.
I was told on the morning of the day in question that that
The arrival time would be around 4, or I could rearrange for another day. That was way too short notice.
June 1, 2026
Unprompted review
Reply from National Windscreens - Oxford
We appreciate you sharing your experience. We are truly sorry the installation did not occur within your chosen time frame. We are reviewing our scheduling process to prevent such inconveniences.
Reply from National Windscreens - Oxford
We appreciate your kind words. We are glad you had a great experience with us.
Brilliant Service
I was very impressed with the service provided. The live chat team was extremely helpful and gave me clear information, especially as I’d never used a windscreen service before. The glass technician also called an hour before arriving, was very professional throughout, and completed the job to an excellent standard.
June 1, 2026
Unprompted review
Reply from National Windscreens - Oxford
We appreciate you sharing your feedback. We're happy to hear that our live chat team provided clear information and that our technician was professional and completed the job to an excellent standard. Thank you!
Home appointment at short notice
Home appointment booked at short notice. Useful info on website. Advance notification of arrival on the day. Polite, timely, clean and efficient windscreen replacement.
May 21, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback. We're happy to hear we could arrange a prompt appointment and provide a polite, timely, and efficient windscreen replacement.
Very efficient and observant
Very efficient and observant! Even spotted a chip I hadn't noticed!
May 23, 2026
Reply from National Windscreens - Oxford
We are so pleased to hear about our efficient and observant service. Thank you for your kind words!
Friendly reception and efficient…
Friendly reception and efficient service. Booking call center were very helpful, as I had to change my booking several times.
April 28, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're so happy to learn that you found our reception friendly and our service efficient. It's great our call center was helpful when you changed your booking.
Reply from National Windscreens - Oxford
We appreciate you letting us know the job was clean and ahead of schedule! We are so happy you were pleased with our work.
made a good job &no mess all good.
April 14, 2026
Reply from National Windscreens - Oxford
We're happy to hear that our team did a good job and left no mess! We appreciate you sharing your positive experience with us.
Reply from National Windscreens - Oxford
We appreciate you sharing that we were really helpful, had a fast response, and provided fast booking! We are so happy you were pleased with our team.
Good service
Sent to National Windscreens via insurance. Kept up to date on appointment time, Jake arrived on time and did a good repair!
March 27, 2026
Reply from National Windscreens - Oxford
We're happy to hear that you were kept informed about your appointment and that the repair was completed punctually and effectively. Thank you for your positive feedback!
Quick & efficient.
April 8, 2026
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from a nice team!
April 7, 2026
Reply from National Windscreens - Oxford
We appreciate you sharing that you received great service from our team! We are so happy you were pleased with us.
Outstanding .
Outstanding .
Mine is an old fashioned windscreen requiring’old school’ replacement. They did an excellent job
February 26, 2026
Reply from National Windscreens - Oxford
We're happy to hear that our team provided outstanding service for your classic windscreen replacement. Thank you for acknowledging our expertise and for your review!
Reply from National Windscreens - Oxford
We're happy to hear that our Oxford team was helpful and completed the work promptly. Thank you for your positive feedback!
Reply from National Windscreens - Oxford
We appreciate you sharing that our service was quick, clean, and lovely! We are so happy you were pleased with our customer service.
Reply from National Windscreens - Oxford
We appreciate you sharing that you were pleased with our communication and work! We're happy to hear that you enjoyed your experience.
Quick and efficient.
March 28, 2026
Reply from National Windscreens - Oxford
Thank you for your positive feedback!
Excellent, prompt service and a great job done.
Alex was extremely helpful and friendly. He gave us very clear information on our options and did an excellent job in polishing the scuffs from our windscreen. I have no hesitation in recommending National Windscreens.
March 7, 2026
Reply from National Windscreens - Oxford
We appreciate your positive feedback. We're happy to hear that you found the information clear and the service helpful. We're glad the windscreen polishing was excellent and that you'd recommend us.
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