The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done... See more
Company replied
While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I h... See more
Company replied
Extremely professional, quick work and quite friendly. Left my car, walked around, came back and all was good. Good installation as far as I am aware, nothing bad has happened and I don't think any... See more
Company replied
Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
322 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quick and friendly service
January 10, 2026
Reply from National Windscreens - Oxford
We appreciate you sharing! We are so happy you were pleased with our great, quick, and friendly service. Thank you!
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Arrived left the car and within one…
Arrived left the car and within one hour had a call to say it was done and ready
December 24, 2025
Reply from National Windscreens - Oxford
We're happy to hear that your service was completed so quickly and efficiently. Thank you for sharing your positive experience with us!
Great service from a very polite and…
Great service from a very polite and efficient technician.
November 29, 2025
Reply from National Windscreens - Oxford
We appreciate you sharing! We are so happy to hear you received great service from a very polite and efficient technician.
Very good service
November 29, 2025
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oxford
We appreciate you sharing! We are so happy you were pleased with our friendly and super efficient service. Thank you!
Be there to discuss & resolve any issues
Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He had to put extra sealant to account for frame distortion. On inspection glass doesn't sit flush with tailgate. Also, the gap on one vertical side is uneven between glass & tailgate (other 3 sides OK). Overall disappointing result but can't attribute problems to Ben's work.
November 24, 2025
Reply from National Windscreens - Oxford
We appreciate you sharing your experience and are sorry the result was not ideal. We're glad the tracking app was helpful. We'll review the points you raised about the glass alignment and sealant to see how we can improve our service. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
PLEASED WITH THE CARE WITH WHICH THE…
PLEASED WITH THE CARE WITH WHICH THE WORK WAS DONE.
November 26, 2025
Reply from National Windscreens - Oxford
We're happy to hear that you were pleased with the care taken during the work. Thank you for your positive feedback and time!
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Отличный сервис
It was very simple, I signed up online without further ado, the glass was out of stock, paid for the deductible, and was ordered. After 7 days, as promised, everything was done very professionally and neatly. Thank you for your service.
November 17, 2025
Reply from National Windscreens - Oxford
We're happy to hear that the online signup was simple and the glass replacement was completed professionally within the promised timeframe. Thank you for your positive feedback and for acknowledging our service.
This was a great service
This was a great service, the manager was amazing, efficient and great communication.
October 24, 2025
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're so happy to hear that you received great service and that you were impressed with the manager's communication and efficiency.
My 12 Registration B series Mercedes …
My 12 Registration Mercedes needed a new rear windscreen The Oxford based fitters were extremely helpful in sourcing and fitting the right windscreen once they got involved but it took3 weeks from my first referral via my insurers . When i phoned the central number i was only ever told the windscreen was on order and expected delivery dates were always next week .
When the Oxford depot contacted it emerged they had been given the wrong windscreen. this occurred second time
The Oxford fitter went out of his way and sourced the right windscreen in 24 hours . I waswithout my car for almost 4 weeks which based on the Oxford depts actions shouldnt have been necessary
.
October 9, 2025
Reply from National Windscreens - Oxford
We appreciate your feedback and are sorry to hear about the delay and incorrect windscreen issues. We're glad the Oxford team resolved the problem quickly. We will review the initial ordering process to prevent similar situations in the future. Thank you for your patience.
Simple as that!
Easy, friendly and fuss free experience!
Great communication and couldn't have been simpler!
September 29, 2025
Reply from National Windscreens - Oxford
We're happy to hear that you found the experience easy and friendly. It's great to know our communication made things simple for you. Thank you for your positive feedback!
Reply from National Windscreens - Oxford
We're happy to hear that your experience was quick and hassle-free. Thank you for your positive feedback; it means a lot to us.
I received a friendly service with…
I received a friendly service with helpful, communicative staff and a professional work ethic.
They asked questions and answered mine, took great care of my vehicle and carried out a replacement windscreen within the estimated time frame.
Many, many thanks.
September 15, 2025
Reply from National Windscreens - Oxford
We're happy to hear that you received friendly and helpful service from our communicative staff. We appreciate your recognition of our team's professional work ethic and the care taken with your vehicle. Thank you for your kind words.
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Oxford
We appreciate you sharing! We're so happy to hear you received very efficient service from our helpful and polite staff.
Great customer service
Quick, easy to book, effective repair, good customer experience all round.
September 4, 2025
Reply from National Windscreens - Oxford
We're happy to hear that the booking process was quick and easy, and that the repair was effective. We appreciate your positive feedback regarding your experience.
Reply from National Windscreens - Oxford
We appreciate you sharing! We are so happy you were pleased with our great service and quick fix.
All went to plan
September 3, 2025
Reply from National Windscreens - Oxford
We're glad you had a great experience; we appreciate you taking the time to leave us this positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.