The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
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I thought it would take more than 4 hours for my windscreen to be finished but it was done less than an hour! The service was quick and efficient! Easy booking process, friendly staff and service is g... See more
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While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I h... See more
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National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done... See more
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Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
323 reviews
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Replacement windscreen
Didn’t get text confirmations of appointments as previous messages said I would. Had to use them as my insurance company only uses them. Wouldn’t go there personally myself
October 27, 2024
Reply from National Windscreens - Oxford
We understand your frustration with the lack of text confirmations. We strive to provide a seamless experience for our patients, and we apologize for the inconvenience this caused. We appreciate your feedback and will use it to improve our communication processes.
Quick and efficient
Quick and efficient (as far as windscreen replacements can be). A professional job. Really happy with the result.
October 23, 2024
Reply from National Windscreens - Oxford
We appreciate your kind words and are glad to hear you were happy with the service. We strive to provide efficient and professional windscreen replacements, and it's rewarding to know we met your expectations.
Excellent
Prompt, professional, caring service. Thank you very much.
October 28, 2024
Unprompted review
Reply from National Windscreens - Oxford
Thank you for your kind words. We are so glad to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Efficient service
From booking the service to getting the windscreen replaced had been an efficient experience.
October 21, 2024
Reply from National Windscreens - Oxford
Thank you for sharing your positive experience. We're glad to hear that you found the entire process, from booking to replacement, efficient.
Great customer service
Came out and replaced my windscreen with very little fuss...
Great customer service too!
October 12, 2024
Reply from National Windscreens - Oxford
Thank you for your kind words. We're glad to hear that you were happy with the service you received. We strive to provide a smooth and hassle-free experience for our customers.
Great service from start to finish
Great service from start to finish - thank you stars 🌟
October 4, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Oxford office was fantastic and…
The Oxford office was fantastic and very helpful, I would have given them 5*. The same cannot be said for the central call place. I have a disabled husband and needed a good couple of days to sort out care for while I was out, I just couldn't get a drop off time out of them They then said it would be 4 hours and it was only 2hours.
October 1, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great in communication
Great in communication. Got the job done quickly. Very flexible in allowing me to drop it off the night before instead of the actual morning. Very friendly. Very professional.
September 26, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient service
Very efficient service. Installer phoned in advance and turned up on time. Job was done well and we are back on the road.
September 12, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Renault screen replacement
Good communication and easy to deal with. Had a small problem with the sensor attachment, which was rectfied quickly and without a fuss.
August 28, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Our experience was good.
August 31, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great screen replacement
Prompt availability of the glass
Good communication and advice
Easy to book
Fitting day went smoothly
Excellent fitting
August 30, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
It all happened as expected.
August 9, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The technician damaged the interior…
The technician damaged the interior trim when trying to remove said trim. He should have taken time to figure out how to remove the trim properly without damage. Attention to detail and care should be taken with customers belongings as replacements can be costly.
August 7, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Happy with my screen …
Windscreen fitter arranged appointment and time. Arrived during allocated time slot. Fitted quality screen. Polite and came with card reader.
August 6, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Kona
Very easy to book and great service, just had to wait for the windscreen to come in, as my car was a new Model Kona and the windscreen was ordered direct from the manufacturer
July 31, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen Chip repair
I was informed early as to the approximate time he would arrive and on arrival he explained the process and was very professional at all times in repairing my chip ...very happy and will certainly use NW again
July 31, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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