The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
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I thought it would take more than 4 hours for my windscreen to be finished but it was done less than an hour! The service was quick and efficient! Easy booking process, friendly staff and service is g... See more
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While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I h... See more
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National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done... See more
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Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
323 reviews
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Reply from National Windscreens - Oxford
Thank you for your kind words! We're happy to hear you were pleased with the service and the speed of the windscreen replacement. We appreciate your business.
Very nice stuff
Very nice stuff. Job was set for up to 3 hours but done in 45 minutes.
Very happy.
January 20, 2025
Reply from National Windscreens - Oxford
We appreciate your kind words and are thrilled to hear you were happy with the service. We strive to provide efficient and effective solutions for our customers.
Reply from National Windscreens - Oxford
We're delighted you found our booking process straightforward and our location convenient. We truly appreciate your kind words about the prompt and polite service you received. Your positive feedback is invaluable to us as we continually strive to improve and provide the best possible experience for our customers. We're thrilled we met your expectations and hope to serve you again soon. Your satisfaction is our top priority. We value your business and appreciate you taking the time to share your experience.
Reply from National Windscreens - Oxford
We understand your frustration with the missing windscreen fixing. We sincerely apologize for this oversight and the inconvenience it has caused. We value your feedback and are committed to improving our quality control processes to prevent similar issues in the future. We appreciate you bringing this matter to our attention, and we hope you will consider giving us another opportunity to demonstrate our commitment to customer satisfaction. We are dedicated to providing high-quality products, and we regret that we fell short of your expectations on this occasion.
We want to assure you that we take your feedback very seriously. Your experience is important to us, and we are using your comments to identify areas where we can improve. We are actively working to enhance our manufacturing and inspection procedures to ensure that all our products meet the highest standards of quality. We appreciate your understanding and patience.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Oxford
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service quick, efficient, and friendly.
Good and fast service
December 14, 2024
Reply from National Windscreens - Oxford
Thank you for taking the time to review your recent experience. We really appreciate your feedback.
The service was quick and efficient
December 12, 2024
Reply from National Windscreens - Oxford
Thank you for your feedback. We're glad you found our service quick and efficient.
Very quick service
Very quick service , the young man that fitted it did a really good job
December 16, 2024
Reply from National Windscreens - Oxford
Thank you for your kind words! We are delighted to hear that you were pleased with the quick service and the quality of the work. We appreciate your feedback and strive to provide a positive experience for all our customers.
Reply from National Windscreens - Oxford
Thank you for your kind words. We're glad to hear that our staff was able to provide a positive experience, even in less-than-ideal weather.
Reply from National Windscreens - Oxford
We appreciate your kind words and are glad to hear you were satisfied with our service.
Made the effort to come out in windy…
Made the effort to come out in windy and wet conditions- thanks!
December 7, 2024
Reply from National Windscreens - Oxford
We appreciate you taking the time to leave a review. We're glad you were able to make it out despite the weather.
Callum was excellent
Callum was excellent. He called in advance to confirm time of arrival. Explained everything clearly and did the job efficiently. A credit to your company.
November 27, 2024
Reply from National Windscreens - Oxford
We're so glad to hear you had a positive experience with Callum. We strive to provide excellent service, and it's wonderful to know that Callum exceeded your expectations. We'll be sure to pass your feedback along to him.
Worse service
Booked for a home visit, waited until 12pm with no time, phoned up was told they swapped it to a branch appointment. Told me my car had 360 cameras (it doesn't) so they have to do it at branch, Told them it doesn't have cameras and it needs to be a home appointment as booked. Had to change date, turned up with wrong glass, now have to wait again, they wont book in until glass arrives so another 2 weeks by sounds of it. Told me my car is safe to drive, which they shouldn't be advising to anyone considering it would fail MOT so clearly not safe.
November 30, 2024
Unprompted review
Reply from National Windscreens - Oxford
We understand your frustration with the recent service you received. It sounds like your experience fell short of your expectations, and we sincerely apologize for the inconvenience and miscommunication.
We value your feedback and will use it to improve our processes.
Reply from National Windscreens - Oxford
We appreciate your kind words and are glad to hear you found our service helpful and efficient.
Great service.
October 24, 2024
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I m really happy with the service and…
I m really happy with the service and the job they have done for me
November 1, 2024
Reply from National Windscreens - Oxford
We are so happy to hear that you were pleased with the service and the work completed. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oxford
We appreciate you taking the time to share your positive experience. We're glad you found our service quick, helpful, and efficient.
Reply from National Windscreens - Oxford
We're so glad to hear that you had a positive experience. We appreciate your kind words about our team.
Reply from National Windscreens - Oxford
Thank you for taking the time to share your positive feedback. We appreciate you recognizing our efforts and are glad you had a great experience.
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