The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
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I thought it would take more than 4 hours for my windscreen to be finished but it was done less than an hour! The service was quick and efficient! Easy booking process, friendly staff and service is g... See more
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While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I h... See more
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National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done... See more
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Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
323 reviews
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Good job just but wrong windscreen…
Good job just but wrong windscreen installed as it’s not tinted which it had previously told its correct but it isn’t
March 27, 2025
Reply from National Windscreens - Oxford
We understand your frustration with the incorrect windscreen installation. We strive to provide accurate and reliable service, and we apologize for the inconvenience this has caused. We will investigate this matter further and ensure that our team is properly trained to avoid similar situations in the future.
Extremely professional
Extremely professional, quick work and quite friendly.
Left my car, walked around, came back and all was good. Good installation as far as I am aware, nothing bad has happened and I don't think anything will, it's been almost 2 weeks already. Mindful of what was already on my windscreen (dash camera) and they kindly put it to the side. Much faster than originally told but could potentially be because I was the first car in the morning. In any case, god forbid I ever have to do this again, National Windscreens is where I will go.
March 15, 2025
Reply from National Windscreens - Oxford
We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that you found our team professional, friendly, and efficient. We strive to provide a seamless and positive experience for our customers, and we're glad that you were happy with the installation and the care taken with your existing dash camera. We're also pleased to hear that you're confident in the quality of our work. Your satisfaction is our top priority, and we're committed to providing the best possible service.
Good experience.
Car was ready sooner than expected and I was contacted straight away to let me know I could collect. Staff friendly and helpful.
March 14, 2025
Reply from National Windscreens - Oxford
Thank you for your kind words. We're delighted to hear that you were pleased with the timely completion of your car's service and the friendly and helpful staff. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I was phoned beforehand to give me an…
I was phoned beforehand to give me an ETA and he arrived promptly and continued with the job efficiently and professionally and did an excellent job.
March 13, 2025
Reply from National Windscreens - Oxford
Thank you for your kind words. We're thrilled to hear that you were pleased with the communication and service you received. We strive to provide a seamless and positive experience for our customers, and we're glad that we were able to achieve that for you.
Reply from National Windscreens - Oxford
We're delighted to hear that you had a positive experience with our communication and found the process easy. We appreciate your kind words and feedback.
Change of location
I had to change the address of my vehicle location at short notice which was no problem at all. As I wasn't able to be present myself, the invoice was emailed to me, with pictures including before and after glass replacement.
March 7, 2025
Reply from National Windscreens - Oxford
We appreciate your feedback and are glad to hear that you found our service helpful. We understand the importance of being able to make changes at short notice and are happy that we were able to accommodate your request. We strive to provide our customers with clear and comprehensive information, including photos, to ensure transparency and satisfaction.
Honda CRV windscreen exchange
I'm happy with exchanging main windscreen, they did great job but musking windscreen trims at my Honda CRV are in horrible condition. Previously I thought it's just one side was broken as they told me. They bought new one and instead of fitting in the right way, they glued it using their sticking rubber. After few days this trim just pop up itself and was loose. Again they come to fix it properly and still doesn't work because it's moving, it was glued using thaat their sticking rubber. And that day, I noticed that the second one which supposed to be good is broken too. I can easily pull up from my car, it's also fit on that their sticking black rubber. Poor service. That's why I'm giving only 3 stars, just for the windscreen.
Double check and very carefully before you sign their job done
February 25, 2025
Reply from National Windscreens - Oxford
We appreciate you taking the time to share your experience. We understand your frustration with the windshield trim issue and the inconvenience it has caused. We strive to provide high-quality service and are committed to ensuring our customers are satisfied. We will take your feedback into consideration as we continue to improve our processes.
Overall a very positive experience
National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done and mentioned that there might be a slightly visible mend on one, but to be honest I can't see it. Really easy to organise from start to finish.
February 25, 2025
Reply from National Windscreens - Oxford
We appreciate you taking the time to share your positive experience. We're glad to hear that our fitter was able to address your concerns and provide a thorough explanation of the repair process. We strive to make the process as easy and straightforward as possible for our customers.
Ben was prompt and did a grand job
Ben was prompt and did a grand job. Very professional and in a timely manner
Thank you
February 26, 2025
Reply from National Windscreens - Oxford
We're delighted to hear about your positive experience. We appreciate your kind words about Ben's professionalism and efficiency. We strive to provide excellent service and we're glad that Ben exceeded your expectations.
Full marks from me
Fitter keep in contact about his wearabouts and arrived when he said he would. He was friendly and did the work without any fuss.
February 20, 2025
Reply from National Windscreens - Oxford
We're delighted to hear about your positive experience. It's wonderful to know that the fitter was communicative, arrived on time, and completed the work efficiently and courteously. We appreciate your feedback and will share it with the team.
My windscreen was the one with all the…
My windscreen was the one with all the electrics in it. The windscreen itself was replaced fine but when i drove home none of the electrics worked. I called National windscreens and they said bring it back, I made an appointment for the following Wednesday at 12pm. They told me it would take between 30 and 120 mins, Well Ok, I walked around in the rain for two hours and then phoned to check progress wherby I was informed that they hadn't had a chance to look at it and they would need it for another two hours!!! No chance, I live fifteen miles from the site and this completley ruined my afternoon. No communication whatsover. I will not use them again and my van is still without the electrics! Very unhappy customer.
February 19, 2025
Reply from National Windscreens - Oxford
We understand your frustration with the experience you had. It's disappointing to hear that the electrics in your windscreen weren't working after the replacement and that the repair took longer than expected. We value your feedback and will use it to improve our communication and service.
Reply from National Windscreens - Oxford
Thank you for your kind words. We appreciate your positive feedback and are glad you found our service to be professional, quick, and efficient.
Literally, The Pits
Unfortunately I had no choice other than to go here because of my insurance. I have now changed my insurance so that I never have to deal with this shoddy, and rude company again. I had a cracked windscreen and an impending MOT. After making me walk up the road in the rain along roads with no pavements to a tesco megastore with a Costa in it (they had no client waiting facilities on site - despite these things taking 2 hours), they managed to crack the new windscreen on putting it in, and told me I'd have to return to get it replaced a week later. NO WORD OF APOLOGY. Opposing front rows in a rugby scrum would have been more polite than the bloke on reception. Because of their incompetence my MOT was delayed, and therefore I had no car for a weekend and had to drive it back with no MOT the following week. Upon the 2nd enthralling session in Tesco Costa, they managed to insert the new screen incident free - however, they couldn't take payment because they don't accept Apple Pay or whatever normal method of payment I had on me - so they had to invoice me. A truly awe inspiring lack of customer awareness or care. They are tied in to Aviva and I suspect other insurance companies to handle glass repair - so they clearly have no interest or real need in taking care of their customers. Avoid at all costs!
November 2, 2024
Unprompted review
Reply from National Windscreens - Oxford
We understand your frustration with your recent experience. It sounds like you encountered several issues that caused significant inconvenience. We sincerely apologize that you felt the service you received was not up to par. We value customer feedback and will use it to improve our processes and ensure a more positive experience for future customers.
Very good sevice
February 12, 2025
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Big thumbs up for National Windscreens
I am extremely pleased with my new windscreen and the manner in which it was installed. The fitter who changed the screen was very polite very proficient in what he does and replaced the screen with no problems at all.
February 5, 2025
Reply from National Windscreens - Oxford
We're thrilled to hear you're happy with your new windscreen and the installation process. It's wonderful to know our team provided you with a positive experience. We appreciate your kind words about the fitter's professionalism and expertise.
Quick friendly service
Very quick to book had issue with wrong glass sent. Quickly sorted a replacement and fitted it quickly. Nice friendly guy came to my house and got the job done.
Ty quality work
January 27, 2025
Reply from National Windscreens - Oxford
We appreciate your kind words and are glad to hear that you had a positive experience with our service. We strive to provide our customers with the best possible service and are happy to hear that you were satisfied with the quick resolution to your issue. We are committed to providing high-quality work and excellent customer service.
Windscreen Replacement
Efficient, professional and a friendly service was what I experienced from start to finish when having my windscreen replaced.
January 24, 2025
Reply from National Windscreens - Oxford
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the efficiency, professionalism, and friendliness from start to finish. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Windscreen
Hi, windscreen was all great, customer services was great, the 2 workers was friendly and polite. The only thing I would like to say is one of the gentleman was not shy about his bottom being out through out the whole process but apart from that everything was amazing.
January 27, 2025
Unprompted review
Reply from National Windscreens - Oxford
We appreciate your feedback and are glad to hear you had a positive experience with our service. We understand your concern regarding the worker's attire and will address this internally. We strive to maintain a professional environment for all our customers.
Excellent service from booking…
Excellent service from booking appointment online, to the repair of the windscreen a few days later.
January 23, 2025
Reply from National Windscreens - Oxford
Thank you for sharing your positive experience. We're delighted to hear that you found our online booking system easy to use and that the windscreen repair went smoothly. Your feedback about the quality of the repair is valued. We strive to provide excellent service, and your comments confirm we're meeting that goal in your case. Thank you again for choosing us.
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