An engineer came out to try and fix my windscreen, he advised that the chip on the screen was too big and it would have to be replaced. He told me someone from my local branch (Slough) would contact me.
I heard nothing over the next few days so I tried to call the branch with no answer several times, so I then used your online chat function and booked an appointment for a week later. The day before my appointment I contacted the online chat function again and was advised the booking had not been made and the glass not ordered so was booked in again for the following week.
The next the branch finally called me and when I explained what had happened I was told again that the glass had not been ordered and that they would get back to me. Later that day I received a call back confirming the booking for the following week.
I arrived at the correct time for the booking, but was told that the glass had arrived scratched and had been returned. There was no effort to contact me and tell me before I made the journey. I had to rebook for the Saturday.
I arrived and the booking went ahead. I was advised it would be about 1 and a half hours which surprised me as originally I was told it could be 4 hours.
However, the glass was replaced and I signed to say it was done. The next morning I went out and discovered a huge cravk in the new glass running from the bottom edge right across the drivers field of view. This was a Sunday so I contacted the customer service team in the call centre who advised they would make a note on the booking and the branch would call me back the next day. I received no call so again tried calling the branch multiple times with no answer. I again used the online chat function, the agent advised it had not been raised as an issue correctly. He confirmed he had and I would receive a call within 24 hours.
The next day, I eventually received a call and was asked to visit the branch to inspect the glass, I had to leave work early to do this. I arrived, and no-one looked at the glass, told me it was a stress fracture, and booked me in again 2 days later to have another replacement.
This was carried out and the glass appears to be ok.
Throughout this process, no-one in the branch has picked a phone up once and there has been awful communication.
Absolutely shocking service all round.

Good prompt service with no issues at all. Said they would need the car most of the day, but rang me at lunchtime to say was ready.
All good thanks very much

Excellent work

Professional people’s and great work. Thank you

I arrived early, and they took the car straight in, I went upstairs to the very nice waiting room and within 2 hours it was all done, the only problem I do have is when I booked it in on the phone I was asked twice if I had sensors all around the car I said no only reversing sensors and since the windscreen was fitted they no longer work ? also the same man I spoke to asked me what time I would like to book it in I said 12-30 to 1pm and when it came through it was for 8-30 to 9am so I had to ring you people to get it changed

Services staff care

National Windscreens replaced my cracked windscreen in a professional, timely and courteous manner.

New Screen fitted within the Hour, Staff Service was very good 👍

Screen not replaced on the day arranged
Never answer the phone

Knowledgable & friendly staff, quick and efficient service.

Bad responsibility, Service

The work was great and completed within 2hrs. Very good communication.
The only bad thing is nearly two weeks later still no paperwork.

At first when I read some of the reviews I was very worried but in reality they’ve done a fantastic job no complaints at all

I had to wait 10 days for a rear windscreen replacement - i had a msising windscreen not a crack. They finally turned up and didn’t have a windscreen. I then had to wait a further two days and was waiting in for 9hrs having been told from the start of the day i was the next stop and watched the tracker make atleast half a dozen other stops throughout the day.

National Windscreens replaced a cracked windscreen on my Mercedes van. The booking process was very professional and the 2 technicians were very nice guys who did a great job. Very happy, would recommend.

All good and efficient

Excellent communication

Amazing friendly staff and only had to wait 2 hours 👌was even given some sticky pads to refix my dashcam. Highly recommend.

Place available to work while you wait. Friendly staff and all went well with the Adas tuning

The chips in the window look exactly the same. Left feeling that nothing had been done and with no confidence.