The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... See more
Company replied
Location
Switch location12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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See what reviewers are saying
Windscreen replaced - job adequate - fine but… Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4... See more
Company replied
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... See more
Company replied
I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... See more
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Company details
About National Windscreens - Southampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, United Kingdom
- 023-8181-0689
4.5
Excellent
632 reviews
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Great service
Great service. Super easy to book and pay online. Couldn't fault communication. Faultless quick repair work.
October 12, 2026
Reply from National Windscreens - Southampton
We're so pleased to hear that you found our online booking and payment process so simple and straightforward. It's wonderful to know that you experienced excellent communication and were happy with the speed and quality of our repair work. Thank you so much for taking the time to share your fantastic feedback!
Reply from National Windscreens - Southampton
We're so pleased to hear that you experienced a smooth booking process, punctual arrival, and efficient service. Thank you for your wonderful feedback!
Done very speedy in the time frame…
Done very speedy in the time frame great service thank you!🤩
October 3, 2026
Reply from National Windscreens - Southampton
We are so pleased to hear that your service was completed so quickly and within the expected timeframe. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Southampton
We're so happy to hear our team provided excellent service and resolved the issue efficiently! We appreciate your trust in us.
I have already wrote a review on your…
I have already wrote a review on your survey that was sent out via email.
Your customer service and booking service was great.
The fitting of the windscreen was ok. The person who fitted the windscreen left bonding glue on the inside of windscreen and on the outside bodywork of my car.
My interior casing that hides my lane assist camara and sensors was damaged and now rattles and I have been finding small shards of plastic in the front of car on the seats and floor. My interior rear mirror was made so loose that it vibrates.
My windscreen wipers have not been the same since the screen was replaced as the have not been put on correctly. They seem to trip over other and also don't clear the screen area like they used to and leave rubber marks on the windscreen. My windscreen wipers were perfect before the car went in so it is not that they are old and worn, its they are not set up properly.
September 12, 2026
Reply from National Windscreens - Southampton
We are truly sorry to hear about the issues you've experienced following your recent windscreen fitting. It's concerning to learn about the adhesive residue, the damage to your interior casing, the loose rearview mirror, and the problems with your wipers. We understand your frustration and appreciate you bringing these matters to our attention. We will thoroughly investigate these concerns to ensure our service quality improves.
Simple to arrange via insurance
Simple to arrange via insurance, and came to my home which made it easier. The fitter was polite and explained well what they would do and what to do afterwards.
September 5, 2026
Reply from National Windscreens - Southampton
We're so pleased to hear that arranging your service via insurance was simple and that our fitter came to your home. It's wonderful that they were polite and explained everything clearly!
Technician did a great job
Technician did a great job. Score would have improved if the timing was more accurate. We were booked in 3rd job of the day but had no idea how long the other jobs were likely to take and he didn’t arrive until late afternoon.
September 7, 2026
Reply from National Windscreens - Southampton
We appreciate your feedback and are glad to hear our technician did a great job. We understand your concern regarding the timing and the uncertainty of arrival. We are always working to improve our scheduling accuracy.
The customer service and the work…
The customer service and the work conducted on my card was amazing.
August 28, 2026
Reply from National Windscreens - Southampton
We're so pleased to hear that you found our customer service amazing and were happy with the work conducted. Thank you for your wonderful feedback!
Good service
September 30, 2025
Reply from National Windscreens - Southampton
Thank you for your positive feedback!
Excellent service very polite staff
August 23, 2026
Reply from National Windscreens - Southampton
We are so pleased to hear that you experienced excellent service and found our staff to be very polite. Thank you for your wonderful feedback!
Team did a good job and called as soon…
Team did a good job and called as soon as finished
August 19, 2026
Reply from National Windscreens - Southampton
We're so pleased to hear that our team did a good job and communicated with you as soon as they finished. Thank you for your wonderful feedback!
Appointments need to be more accurate timings
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or started on until 13:00. The timings need to be more accurate and on time and actually start on my car when it was booked in for than later.
August 21, 2026
Reply from National Windscreens - Southampton
We sincerely appreciate you sharing your experience with us. We understand your frustration regarding the delay in starting work on your vehicle and the inaccurate timing provided. We are reviewing our scheduling and communication processes to ensure more precise estimates and timely service for our valued customers.
Simple process and knowledgable staff
Simple process and knowledgable staff. Also quick job too.
August 19, 2026
Reply from National Windscreens - Southampton
We're so pleased you found our process simple, our staff knowledgeable, and our service quick. Thank you for your wonderful feedback!
Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy booking process
Easy booking process. Good communication. Very polite and helpful staff. Job completed in the time specified. No problem at all.
August 5, 2026
Reply from National Windscreens - Southampton
We're so pleased to hear that the booking process was easy and that our communication was good. It's wonderful to know our staff were polite and helpful, and that the job was completed on time!
They came to my home which was…
They came to my home which was convenient.
The windscreen has stayed in place so far. He answered my questions
July 28, 2026
Reply from National Windscreens - Southampton
We're glad to hear that the convenience of our service was helpful and that your questions were answered. It's great to know the windscreen is performing as it should.
Reply from National Windscreens - Southampton
We're so pleased to hear that you had a positive experience with our staff and that everything was completed within your expected timeframe. Thank you for your wonderful feedback!
Efficient and professional
Very professional, calm and helpful. I had numerous problems with an alternative supplier. National Windscreens were efficient and did their best to help. Excellent communication and a very good service.
August 6, 2026
Unprompted review
Reply from National Windscreens - Southampton
We're so pleased to hear that we were able to assist you efficiently, especially after your experience with another supplier. It's wonderful to know our communication and service were excellent.
Reply from National Windscreens - Southampton
We are so pleased to hear that our fitter did an excellent job for you. Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback.
Reply from National Windscreens - Southampton
We're so pleased to hear that you found our team to be helpful and that your experience was easy. We truly appreciate your kind words and positive feedback.
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