The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... See more
Company replied
Location
Switch location12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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Windscreen replaced - job adequate - fine but… Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4... See more
Company replied
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... See more
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I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... See more
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Company details
About National Windscreens - Southampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, United Kingdom
- 023-8181-0689
4.5
Excellent
632 reviews
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Helpful polite gentleman only problem…
Helpful polite gentleman only problem on lifting boot lid fragments of glass in boot lid are still in the door The man was brilliant at cleaning car and mentioned he had hoovered all he could reach. Noise of glass
April 24, 2026
Reply from National Windscreens - Southampton
We appreciate your feedback and are happy to hear about the helpful service. We regret there was still glass in the boot lid after cleaning and will address this issue.
A GOOD EXPERIENCE
Communication was good before the appointment..
Clear time frame given.. Polite and efficient.
April 24, 2026
Reply from National Windscreens - Southampton
We appreciate you sharing your feedback! We're so happy to learn that you were pleased with our communication, the clear time frame, and our polite, efficient service.
EMRE WAS AN OUTSTANDING PRACTITIONER
EMRE WAS AN OUTSTANDING PRACTITIONER. hE WENT ABOVE AND EVEN BEYOND IN ORDER TO EXPEDITE AN EFFICIENT AND PRACTICABLE FITTING REMOVING THE MIRROR NUT AND RE PLACING THE MIRROR ON COMPLETION. EXCELLENT YOUNG LAD WHO KNEW HIS STUFF.
April 23, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear that the practitioner's efficient fitting and problem-solving skills exceeded your expectations. We are glad you were satisfied with the service. Thank you!
Reply from National Windscreens - Southampton
We appreciate you sharing that our staff was polite and that you were happy with the work! We are so glad you were pleased with us.
Great service all the way
Great service all the way - the booking, keeping me updated, the branch communication & technicians replacing the windscreen. Fantastic, thanks
April 20, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear that you received great service throughout the booking and replacement process. Thank you.
Easy to book
Easy to book and quality of repair is great. Only disappointment is the wait time between booking the appointment and the earliest date that was available to fit the windscreen. But this was an issue with all fitters I contacted not just National Windscreens
April 14, 2026
Reply from National Windscreens - Southampton
We appreciate you choosing our services and are happy the repair was of high quality. We are sorry the appointment availability did not meet your expectations. We'll review our scheduling to improve this. Thanks for your feedback.
Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Didn’t turn up first appointment day
Didn’t turn up first appointment day . Late on the 2nd with no explanation given . Trying to contact National Windscreens was a struggle , chat didn’t work , phone not picked up , promised calls not made . Overall a poor service
April 16, 2026
Reply from National Windscreens - Southampton
We regret your experience. We are sorry about the missed appointment and the lack of communication. We'll investigate these issues to improve our service. Thank you for your feedback.
Great service
April 7, 2026
Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
First had to arrange appointment twice…
First had to arrange appointment twice as wrong screen ordered on first appointment. Then collect the car and wipers all
Out of sync not adjusted and one wiper was higher and visible when stopped on the screen and rain sensors now
Don’t work.
April 8, 2026
Reply from National Windscreens - Southampton
We appreciate you bringing this to our attention. We're sorry the screen replacement and wiper adjustments weren't properly completed. We'll review this to ensure our services meet expectations.
Replacement OEM / dealer screen fitted…
Replacement OEM / dealer screen fitted by the team in Southampton. Very friendly and helpful staff. They contacted me as soon as they had the screen and booked a time for fitting. Couldn't be more pleased with the process from start to finish (particularly as I'm more than a bit fussy when it comes to my car!). Highly recommended.
April 3, 2026
Reply from National Windscreens - Southampton
We appreciate you sharing your feedback. We're happy to hear that our Southampton team provided friendly and helpful service, contacted you promptly, and that you were pleased with the entire process. Thank you for the recommendation!
My experience was great because the guy…
My experience was great because the guy who came to fix my back rear screen was excellent, he even vacuumed all the broken glasses. As for the company they are always ready to assist you.
March 29, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear that the technician who fixed your rear screen was excellent and vacuumed the broken glass. It's great to know you found our company helpful.
Rear windscreen…
Although I had to wait a few days for the new glass the fitters were very professional and did a great job.. all mess was cleaned up and taken away. Thankyou
April 1, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're happy to learn that the fitters were professional and did a great job, including cleaning up. Thank you for your patience!
Reply from National Windscreens - Southampton
We appreciate you sharing that our staff was helpful and did a great job! We are so happy you were pleased with our team.
Job completed well within time limit to…
Job completed well within time limit to 100% satisfaction!
March 26, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We are so happy to learn that the job was completed well within the time limit and to your satisfaction.
Everything went smoothly
Everything went smoothly. Instructions for bringing in car and time frame on work went according to plan. All staff seen were helpful even pointing out the shortest way into town to wile away the time. My car was left clean and I have not seen any stray glass fragments. Very happy with service given.
March 26, 2026
Reply from National Windscreens - Southampton
We appreciate you sharing your feedback. We're happy to hear that everything went smoothly and according to plan. It's great to know that our staff were helpful and that your car was left clean. Thank you!
The whole experience was managed very…
The whole experience was managed very well. Great communication from start to finish.
March 12, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We are so happy to learn that your experience was well-managed with great communication from beginning to end.
Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Replacement windscreen iD3
The windscreen was replaced within the time specified. The interior was left clean and the personnel I dealt with were all polite and helpful.
Replacement windscreen was calibrated to all the iD3 gadgets and have had no issues.
March 11, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear that the windscreen replacement was completed on time, the interior was left clean, and our personnel were polite and helpful. We're glad the calibration went smoothly.
Great service
Making booking was easy online. The operative was very pleasant and efficient. They did a great job, even touched up a previous repair that had gone cloudy. I would definitely recommend them to anyone
March 14, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear that booking online was easy and that the operative was pleasant and efficient. We're also glad they did a great job and touched up a previous repair.
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