After calling me and asking to bring the car in early, I moved things round to get there. The car ended up sitting there for 4 hours before being touched after I called for an update. The team apparantley never knew it was there even though they booked it in and took the key of me. 7 and a half hours it took to get this done!

The team did a nice and tidy job of replacing my chip damaged windscreen. It might have been OK if repaired but having it repaired meant no problem for the MOT
The only issue I had was that they didn't call me to confirm it was finished, I just returned close to closing time.

Nice service, kind wormer came in time.

Good info beforehand and first class service on the day.

Very easy to book. No problems on the day. Windscreen replaced with no problems

Your company person was extremely helpful, professional and polite. It was a pleasure to do business with him.

Unfortunately this could not be said of the call centre person, who was neither friendly or helpful and I would not like to have to deal with her again. I got the third degree on how the windscreen was damaged and it felt she did not believe me.

Great guy and on time.

My only complaint is I had a repair done and it looks no different to before which is very disappointing. I can foresee an advisory of every MOT going forward.

If I had known it was going to make no difference cosmetically then I would have paid an extra £75 excess and had a brand new windscreen fitted.

Very disappointing.

Job completed effectively and ahead of time. Kept informed of progress throughout. Clean and tidy finish.

Quick service. Good quality

Rude chaps in reception on arrival. Our technician came through after we had been ignored by one in the office until I went into the work area. He could not have been more charming and helpful. 5* for him.
On arrival to collect the car 2 older chaps in reception ignored us for 10 mins while they were on either the computer or phone. Our technician came through when he saw us and again was so charming. 5* again. The older chaps certainly don’t set good customer service example at all.

Very friendly and efficient staff. Went for a windscreen replacement through insurance and it was all done in 3 hours. Staff were friendly and told me the shortest route to walk to the shops with my toddler.

Good booking service and replacement carried out in a timely fashion.

very quick and efficient and very friendly. I would highly recommend.

Helpful can do attitude of glass engineer

All the staff are polite, professional and helpful.

Very easy to book online,great communication and my wife, who took the car in, said the chaps were very professional and friendly too. Job was completed in time on time and very well. Thank you

Very simple and efficient service.

1. Cracked widescreen. Contacted Southampton depot. Told I have to organise through Insurance company, whereas their website states they can organise claim and technican will ask for excess payment when job completed. This information false and spent lengthy process contacting Insurance company and making payment in advance.
2. Appointment made for 1pm. Wife arrived on time. Work eventually commenced on repair around 3.20pm and completed some 35 minutes later. Completely poor service and wasted time hanging around for no apparent reason. Business should keep to appointments made. No excuse if they claim they were busy.

Note:: Not satisfied with their AI generated reply, confirming they don’t really care at all.

Very friendly and helpful. Gave advice when collecting car. Overall a very positive experience