The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... See more
Company replied
Location
Switch location12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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See what reviewers are saying
Windscreen replaced - job adequate - fine but… Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4... See more
Company replied
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... See more
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I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... See more
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Company details
About National Windscreens - Southampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, United Kingdom
- 023-8181-0689
4.5
Excellent
632 reviews
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Reply from National Windscreens - Southampton
We appreciate you sharing that our staff was polite and the service was good! We are so happy you were pleased with us.
Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We are so happy to learn that our service was great, booking and installation were fast, and staff were friendly.
Nice and easy people to deal with
Nice and easy people to deal with. Courteous and helpful. All details about procedure and estimated times were given when we dropped the car off. Got a call bang on the time given to say job was completed and car was ready to be collected. Can't ask for a better service.
March 1, 2026
Reply from National Windscreens - Southampton
We appreciate you sharing your feedback. We're happy to hear that you found our team nice and easy to deal with, as well as courteous and helpful. It's great to know that you were informed of all details and that we completed the job on time.
Good service
Good service. Nice staff. The only thing that The windscreen is for left hand drive car.
March 2, 2026
Reply from National Windscreens - Southampton
We're glad you appreciated our service and staff. We appreciate your feedback regarding the windscreen suitability and we'll look into it.
Polestar 2
Had windscreen on Polestar 2 replaced. Originally 4hrs was allocated. Done in 2hrs and very happy with the result. Friendly and proficient staff. Would use again if the need arose.
February 27, 2026
Reply from National Windscreens - Southampton
We're happy to hear that the windscreen replacement on your Polestar 2 was completed quickly and to your satisfaction. We appreciate your positive feedback regarding our team's efficiency and friendliness. Thank you!
Easy to book
Easy to book. The technician was friendly and professional. The repairs were done quickly. Good service all in all
February 27, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're so happy to learn that booking was easy, the technician was friendly and professional, and the repairs were completed quickly.
After calling me and asking to bring…
After calling me and asking to bring the car in early, I moved things round to get there. The car ended up sitting there for 4 hours before being touched after I called for an update. The team apparantley never knew it was there even though they booked it in and took the key of me. 7 and a half hours it took to get this done!
February 19, 2026
Reply from National Windscreens - Southampton
We appreciate you taking the time to share this. We're sorry to hear about the delay and miscommunication regarding your car service. We'll review what happened to prevent similar situations in the future.
The team did a nice and tidy job
The team did a nice and tidy job of replacing my chip damaged windscreen. It might have been OK if repaired but having it repaired meant no problem for the MOT
The only issue I had was that they didn't call me to confirm it was finished, I just returned close to closing time.
February 13, 2026
Reply from National Windscreens - Southampton
We're happy to hear that the windscreen replacement was completed to your satisfaction. We appreciate your feedback and have noted your comment regarding the call to confirm completion. We will address this to improve our communication.
Reply from National Windscreens - Southampton
We're glad you found our service nice and the staff kind, and that the arrival was on time. Thanks for your feedback!
No phone call to say car was ready
February 21, 2026
Reply from National Windscreens - Southampton
We regret not calling about the car. We will review our procedures to prevent this issue from recurring in the future.
Great service at Southampton
Good info beforehand and first class service on the day.
February 20, 2026
Reply from National Windscreens - Southampton
We're happy to hear that our information was helpful and that you had first-class service. Thank you for your positive feedback; we appreciate it.
Easy to book. All good.
Very easy to book. No problems on the day. Windscreen replaced with no problems
February 14, 2026
Reply from National Windscreens - Southampton
We're happy to hear that booking was easy and that your windscreen replacement was completed without any issues. Thank you for your positive feedback!
very helpful in person staff member
Your company person was extremely helpful, professional and polite. It was a pleasure to do business with him.
Unfortunately this could not be said of the call centre person, who was neither friendly or helpful and I would not like to have to deal with her again. I got the third degree on how the windscreen was damaged and it felt she did not believe me.
February 10, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback regarding our team member's helpfulness and professionalism. We're sorry to hear that your call center experience was not satisfactory. We'll address this to improve our service. Thank you.
Great guy and on time.
Great guy and on time.
My only complaint is I had a repair done and it looks no different to before which is very disappointing. I can foresee an advisory of every MOT going forward.
If I had known it was going to make no difference cosmetically then I would have paid an extra £75 excess and had a brand new windscreen fitted.
Very disappointing.
February 10, 2026
Reply from National Windscreens - Southampton
We appreciate your feedback and are sorry to hear the repair didn't meet your expectations. We aim for complete satisfaction and regret the cosmetic outcome was not ideal. We'll review your case to see how we can improve our service.
Clean and tidy Job
Job completed effectively and ahead of time. Kept informed of progress throughout. Clean and tidy finish.
February 10, 2026
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're so happy to learn that the job was completed effectively, ahead of schedule, and with a clean finish, and that you were kept informed.
Reply from National Windscreens - Southampton
We're glad you enjoyed your experience with our quick service and good quality. Thank you for your positive feedback!
Rude chaps in reception on arrival
Rude chaps in reception on arrival. Our technician came through after we had been ignored by one in the office until I went into the work area. He could not have been more charming and helpful. 5* for him.
On arrival to collect the car 2 older chaps in reception ignored us for 10 mins while they were on either the computer or phone. Our technician came through when he saw us and again was so charming. 5* again. The older chaps certainly don’t set good customer service example at all.
February 6, 2026
Reply from National Windscreens - Southampton
We appreciate your feedback and are happy to hear that our technician provided excellent service. We regret that your reception experience was not satisfactory and will address this to improve our customer service.
Very friendly and efficient staff
Very friendly and efficient staff. Went for a windscreen replacement through insurance and it was all done in 3 hours. Staff were friendly and told me the shortest route to walk to the shops with my toddler.
February 14, 2026
Reply from National Windscreens - Southampton
We're happy to hear that you had a positive experience with our efficient and friendly staff. We appreciate your feedback and are glad we could assist you with your windscreen replacement and provide helpful directions.
Good booking service and replacement…
Good booking service and replacement carried out in a timely fashion.
February 11, 2026
Reply from National Windscreens - Southampton
We appreciate you taking the time to leave us feedback. We're so happy to hear that you found the booking service good and the replacement timely.
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