Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... See more
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Location
Switch location12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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See what reviewers are saying
The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... See more
Company replied
I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... See more
Company replied
I had my Golf MK7 windscreen replaced yesterday, after stone damage made a large crack. I booked the appointment online, National Windscreens dealt with the insurance claim, leaving me only the excess... See more
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Company details
About National Windscreens - Southampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, United Kingdom
- 023-8181-0689
4.5
Excellent
625 reviews
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i was given a time the car would be…
i was given a time the car would be ready and this wasn't the case - i planned my work day around this and was disappointed.
June 20, 2025
Reply from National Windscreens - Southampton
We regret that the vehicle wasn't ready at the promised time, disrupting your workday. We appreciate your feedback and will review our processes to improve our service.
Everything went well.
Everything went well.
Friendly guy in reception. Job well done.
The location of the premises a little awkward as I was warned it would take 4 hours so had to organise lift there and back.
June 19, 2025
Reply from National Windscreens - Southampton
We're happy to hear that everything went well and that you found our staff friendly. We acknowledge the location presented logistical challenges, and we appreciate your understanding. Thank you for your positive feedback!
Superb professional job done
I needed a new windscreen with configuration and was pushed for time, the guys pulled out all the stops and had me up and running in no time. Superb high quality job delivered 👊🏻
June 19, 2025
Reply from National Windscreens - Southampton
We're happy to hear that we could quickly provide you with a high-quality windscreen that met your configuration needs. We appreciate your positive feedback and are glad we could help you get back on the road promptly!
so helpful friendly and Curtis nothing seem to be too much troubleThe gentleman that fitted my windscreen…
The gentleman that fitted my windscreen was very helpful and very professional
I would highly recommend national windscreen Southampton
June 18, 2025
Reply from National Windscreens - Southampton
We appreciate your feedback and are happy to hear that the technician was helpful. We apologize for the delay in your refund and will look into the matter.
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're so happy you received great service from our friendly team and a seamless repair.
Great friendly service
Great friendly service. All went to plan and new windscreen fitted very promptly.
June 6, 2025
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're happy to hear that you received great, friendly service and that your new windscreen was fitted promptly and according to plan.
Excellent windscreen repair
National Windscreens contacted me quickly and kept in contact so it was easy to know what was happening. The repairer let us know when he would be arriving, was prompt, explained what he would do and completed the work to a high standard.
May 30, 2025
Reply from National Windscreens - Southampton
We appreciate you sharing your experience. We're happy to hear that you were kept informed throughout the process and that the repair was completed to a high standard.
Camera and sensor damaged
During the windscreen replacement camera and sensor was damaged.
May 7, 2025
Reply from National Windscreens - Southampton
We appreciate your feedback and we're sorry to hear about the damage. We will investigate the situation to prevent this from happening again.
Very polite, professional & efficient service.
Very polite, professional, efficient service from initial
telephone call to insurers and service from engineer who replaced windscreen. Thank you.
June 2, 2025
Reply from National Windscreens - Southampton
We appreciate your kind words. We're pleased to hear that you were happy with our efficient and professional service, from the initial call to the engineer's work. Thank you!
Reply from National Windscreens - Southampton
We're happy to hear that the repairs were completed on time and to a high standard. Thank you for your positive feedback!
Your guy was very friendly and…
Your guy was very friendly and professional. Carried out the job well cleaned up after himself, all good
June 2, 2025
Reply from National Windscreens - Southampton
We're happy to hear that you had a positive experience with our team! We appreciate your recognition of their friendly professionalism, thorough work, and cleanup efforts. Thanks for your feedback!
windscreen of my Audi Q2 replacement
The windscreen of my audi Q2 received a stray hit on the M1. I got in touch with my insurance company who then directed me to National windscreens. My experience with them was fantastic. One phone call to schedule my appointment and that was it. Staff very welcoming and great job done by replacing the screen…
May 28, 2025
Reply from National Windscreens - Southampton
We're happy to hear that your experience was fantastic. We appreciate you taking the time to share your positive feedback regarding the service you received when your windscreen was replaced.
Prompt service and the 2 guys where…
Prompt service and the 2 guys where polite and done a good job
May 30, 2025
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're happy to hear that you received prompt service and that our team was polite and did a good job.
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're glad you received excellent, professional service from lovely people.
Excellent service as always
Always try to use National Windscreens - found to be reliable, punctual, courteous, efficient.
May 21, 2025
Reply from National Windscreens - Southampton
We appreciate you choosing us and are so glad to hear of your positive experiences with our team. Thank you for your feedback!
Windscreen changed on time and good fit.
?? I called up and said I wanted a windscreen. It was booked in at a convenient time. I turned up and left the car and the Southampton team did a good job. I'll admit it's kind of what I expected as I chose National Windscreens based on previous good service.
May 13, 2025
Reply from National Windscreens - Southampton
We're happy to hear that our Southampton team met your expectations with the windscreen replacement service. We appreciate you choosing us again based on your previous positive experiences. Thank you for your review.
Reply from National Windscreens - Southampton
Thank you for your kind words. We're thrilled to hear you had a positive experience. We appreciate your feedback and will continue to strive for excellence.
Check your Vehicle before they leave!
Silicon smudged on roof lining, side pillar trims not clicked back into place, wipers incorrectly fitted! A week on and 15 phone called still no response!!
May 7, 2025
Reply from National Windscreens - Southampton
We understand your frustration with the issues you experienced. We strive to provide a high-quality service and are disappointed to hear that your experience did not meet your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient service with replacement…
Fast efficient service with replacement windscreen by pleasant and helpful people.
May 1, 2025
Reply from National Windscreens - Southampton
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and that you are pleased with the replacement windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
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