The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... See more
Company replied
Location
Switch location12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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See what reviewers are saying
Windscreen replaced - job adequate - fine but… Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4... See more
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Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... See more
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I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... See more
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Company details
About National Windscreens - Southampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, United Kingdom
- 023-8181-0689
4.5
Excellent
632 reviews
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Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to drop off then picked up later…
Easy to drop off then picked up later in day. But unsure why had to drop off when most vehicles windscreens changed at work premises
August 12, 2025
Reply from National Windscreens - Southampton
We're glad the drop-off and pick-up were convenient. We appreciate your feedback regarding the location of the windscreen change. Several factors can influence where the work is completed.
Great job and friendly staff
August 13, 2025
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We are so happy you were satisfied with our service and friendly staff.
I liked the service… but when an issue…
I liked the service… but when an issue occurred there was no communication
August 15, 2025
Reply from National Windscreens - Southampton
We appreciate your feedback. We're sorry to hear about the lack of communication regarding the issue. We'll look into this to improve our service.
Reply from National Windscreens - Southampton
We're happy to hear that our work was completed quickly, cleanly, and tidily. Thank you for your positive feedback; we appreciate it.
The Windscreen technician's home visit…
The Windscreen technician's home visit was excellent. The assessment of the damaged screen and the installation of the new one was very efficient.
However, there was a delay in sourcing the new screen. Good customer service at the depot and National level. Very satisfied with their service.
August 15, 2025
Reply from National Windscreens - Southampton
We appreciate your feedback! We're glad to hear that you were satisfied with the technician's efficient home visit and installation. We acknowledge the delay in sourcing the new screen and are happy our customer service met your expectations.
Four hours to kill ☹️
Efficient the job was done within the time scale given, but killing four hours in Southampton is tedious
July 31, 2025
Reply from National Windscreens - Southampton
We're happy the job was efficient and on time. We acknowledge that spending four hours in Southampton was not ideal, and we appreciate your feedback.
Lack of parking but workers good
July 30, 2025
Reply from National Windscreens - Southampton
We appreciate your feedback and are glad our workers were good. We'll look into the parking situation.
Unfortunately I booked online and on…
Unfortunately I booked online and on arrival was advised the windscreen had not arrived. I rebooked at the unit and all went well.
The prediction of upto 4 hours was excessive. I was called back after 2.
Staff were very polite and helpful.
July 30, 2025
Reply from National Windscreens - Southampton
We appreciate you sharing your experience. We're sorry the windscreen delayed your initial appointment, but we're glad the rebooking went smoothly. We're also happy to hear our staff were polite and helpful and that the service was faster than expected. Thank you.
Job well done.
Pleasant and courteous fitters who took great care not to damage my car. It was a difficult fit out. I was kept informed as windscreen had to be ordered.
July 25, 2025
Reply from National Windscreens - Southampton
We're happy to hear that our fitters were pleasant and took great care with your car during the difficult replacement. We appreciate you mentioning that we kept you informed about the windscreen order. Thanks for your feedback.
Very efficient service
July 26, 2025
Reply from National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Southampton
We are happy to hear that you had a nice experience with our team. Thank you for your kind words and positive feedback!
Quick efficient and good job completed
July 17, 2025
Reply from National Windscreens - Southampton
We're glad you found our service quick and efficient, and that the job was completed well. Thank you for your positive feedback!
Reply from National Windscreens - Southampton
We are happy to hear that you had a quick and friendly experience, and we appreciate your positive feedback regarding our good work.
THE COMPANIES REPRESENTATIVE WAS VERY…
THE COMPANIES REPRESENTATIVE WAS VERY PROMPT.
HE WAS TIDY EFFICIENT AND FRIENDLY
July 9, 2025
Reply from National Windscreens - Southampton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Southampton
We're happy to hear that the Southampton team provided professional service. Thank you for your positive feedback and time!
Reply from National Windscreens - Southampton
We appreciate you sharing! We're so happy you experienced good service from our friendly staff during your visit with us.
Failed to show up to 4 appointments!
Failed to show up to 4 appointments after confirming them.
Kept sending me text messages telling me that 'they are on the way and to expect a technician between 9am and 4:30pm.'
By so far have repeatedly failed to show with no update.
Then told they didn't have the windscreen after they had confirmed the appointment.
Then I was told the windscreen would 'be in after the weekend'.
So then a new appointment was booked.
Three more no-shows and a month later I'm told they still don't have the windscreen.
Left me without a car for a MONTH and still no windscreen.
Communication with them is impossible.
Avoid at all costs.
July 10, 2025
Unprompted review
Reply from National Windscreens - Southampton
We're sorry to hear about the multiple failed appointments and communication issues you experienced. It sounds frustrating to be without your car for a month. We appreciate you bringing this to our attention, and we'll review our processes to prevent similar situations.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're happy you found our service friendly, easy to book, punctual, and of high quality. Thank you!
Great service.
Technician arrived when he said he would. He was very polite, tidy and efficient worker. Excellent service.
July 4, 2025
Reply from National Windscreens - Southampton
We appreciate your positive feedback! We're happy to hear that the technician was punctual, polite, tidy, and efficient. Thank you for mentioning the excellent service.
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