Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
Company replied
Location
Switch location80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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See what reviewers are saying
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... See more
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Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... See more
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So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... See more
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Company details
About National Windscreens - St Austell
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, United Kingdom
- 01726-940-024
4.7
Excellent
249 reviews
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Brilliant service.
From the phone call to book the windscreen to it actually being fitted was brilliant. Quick and efficient and fitted it at work.
April 12, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were very efficient
They were very efficient, on time, and very polite, and just got on with the job.
April 5, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
All sorted quickly and efficiently
All sorted quickly and efficiently. Very friendly staff.
April 10, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The two guys that fitted my widescreen…
The two guys that fitted my widescreen extremely polite and very quick and brilliant at their jobs, i honestly couldn’t have asked for more. They did a good tidy job. My thanks to the guys that did the work and to National windscreens for sorting it all out hassle free !!
March 15, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful staff on the phone and the…
Very helpful staff on the phone and the fitters doing the job but still waiting for a receipt to keep records straight
March 19, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After the third attempt I finally gave…
After the third attempt I finally gave up trying to get National Windscreens to fix my car. It’s been a comedy of errors. Was meant to get my windscreen changed today but they didn’t show up because they’d damaged the screen. Just didn’t bother telling me!
March 8, 2024
Unprompted review
Reply from National Windscreens - St Austell
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Good reception on arrival and screen…
Good reception on arrival and screen looks good but on leaving the workshop I found several items not working, sunroof, interior roof lights and several things not working after reset applied , fitter believes a wire or wires nicked on removal , I am now awaiting some wiring to try to rectify. ???
February 14, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
I can see you are currently in discussion with our Customer Relations Team who are working towards finding a resolution and rectifying this issue for you.
Thank you
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Faultless process from start to finish
January 27, 2024
Reply from National Windscreens - St Austell
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Stress Free
It was a stress free experience from start to finish. My car was collected from home and returned once windscreen had been done
January 27, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Job well done.
Really good experience from start to finish, friendly staff, job well done, would highly recommend.
January 20, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
My problem solved.
I guessed there would be a chance that the window was not in stock. Kept in the loop with a new appointment and reminders. (Second reminder failed to display completely, phone didn’t like format).
All cleaned out and ready to go in the time it took to walk round Tesco next door. Formalities dealt with quickly and on my way.
January 15, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fitted expertly by excellent mechanic.
December 16, 2023
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great experience
Staff polite, job perfectly completed on time, no complaints at all.
November 23, 2023
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time
On time, fitter first rate and good communication from Office and automated system with information
December 6, 2023
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient service
December 4, 2023
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant done and dusted in an hour x…
Brilliant done and dusted in an hour x quick and easy process through insurance company 👏
November 28, 2023
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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