Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
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Location
Switch location80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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See what reviewers are saying
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... See more
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Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... See more
Company replied
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... See more
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Company details
About National Windscreens - St Austell
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, United Kingdom
- 01726-940-024
4.7
Excellent
249 reviews
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Quick and efficient
November 10, 2023
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service, messaged to arrange date and time plus called when on his way.
New windscreen replaced with a smile and a cup of coffee.
October 27, 2023
Reply from National Windscreens - St Austell
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National Windscreens
Quick service & friendly staff.
October 24, 2023
Reply from National Windscreens - St Austell
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Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and efficient service reasonably…
Quick and efficient service reasonably close to home
October 16, 2023
Reply from National Windscreens - St Austell
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National Windscreens
Quick and professional service
The fitter was on time very pleasant and did an excellent job. Would recommend highly.
.
October 7, 2023
Reply from National Windscreens - St Austell
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The only reason I didn't give them five…
The only reason I didn't give them five was that I wasn't told what time they were coming. He just knocked on the door without the phone call I was promised.
October 7, 2023
Reply from National Windscreens - St Austell
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Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Kept up to date and received a call just before my appointment
I was kept up to date with appointment, two lovely men came nice and early on the day allowing us to get on with our holiday.
Thanks again for sorting so prompt and professionally.
September 19, 2023
Reply from National Windscreens - St Austell
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful and knowledgable staff
Very helpful and knowledgable staff, dealt with my replacement quickly & efficiently whilst I was on holiday.
September 7, 2023
Reply from National Windscreens - St Austell
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National Windscreens
Very friendly and efficient
Very friendly and efficient. My windscreen was fitted on time and with no issues.
September 7, 2023
Reply from National Windscreens - St Austell
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National windscreens picked my car up…
National windscreens picked my car up from the garage I’d driven to and took it back to their depot until they could fit the glass
August 23, 2023
Reply from National Windscreens - St Austell
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Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
August 6, 2023
Reply from National Windscreens - St Austell
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National Windscreens
Tree spoilt holiday, National Windscreens saved it
A fantastic service which really helped us when a tree fell on our car at the start of the holiday, smashing the windscreen. A really professional job under difficult circumstances and the engineer still had the forethought to think about making other repairers life easier when they came to remove the glass to do the bodywork repairs. Hopefully I don't need to use them again, but I would definitely recommend to anyone that does.
August 9, 2023
Reply from National Windscreens - St Austell
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Kind regards,
National Windscreens
Excellent service
Excellent service. Extremely helpful staff. No problems with the nw windscreen.
August 8, 2023
Reply from National Windscreens - St Austell
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Kind regards,
National Windscreens
Good service very efficient friendly…
Good service very efficient friendly helpful staff
July 14, 2023
Reply from National Windscreens - St Austell
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Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Service
National windscreens went out of their way to repair my car and get me back on the road
July 7, 2023
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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