Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
Company replied
Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
Company replied
Phone Staff were pleasant and helpful, appointment was made within a few days of enquiry. The young man who did the repair was very polite and friendly and did a great job . The whole process was d... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
446 reviews
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Simple and easy to access service and…
Simple and easy to access service and the fitting team were excellent
September 2, 2026
Reply from National Windscreens - Swindon
We're glad to hear our service was easy to access and our fitting team was excellent. Thank you for your feedback.
Reply from National Windscreens - Swindon
We are so pleased to hear that you experienced such exceptionally quick and professional service. We truly appreciate your positive feedback!
Fast and reliable company
Great service. He called to let me know he was on his way. He let me know of what he would be doing and how long it would take. The crack was able to be repaired and was done within 20 minutes! Would recommend - 5* company
August 19, 2026
Reply from National Windscreens - Swindon
We're so pleased to hear about your positive experience! It's wonderful that our technician kept you informed and completed the repair quickly and efficiently. Thank you for your recommendation.
Reply from National Windscreens - Swindon
We're so pleased to hear that our staff were friendly and that the job was completed in a timely manner. Thank you for your wonderful feedback!
On time and good work
August 19, 2026
Reply from National Windscreens - Swindon
We are so pleased to hear that we were on time and did good work for you. We truly appreciate your positive feedback!
Swindon National Windscreens team…
Swindon National Windscreens team excellent and have done a great job fixing my panoramic sunroof - would highly recommend!
August 17, 2026
Reply from National Windscreens - Swindon
We're so pleased to hear that our team was excellent and did a great job fixing your panoramic sunroof. Thank you for your high recommendation!
Reply from National Windscreens - Swindon
Thank you for your positive feedback!
Reply from National Windscreens - Swindon
We're so pleased to hear that you experienced prompt service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Swindon
Thank you for your positive feedback!
Quick, efficient and friendly
July 31, 2026
Reply from National Windscreens - Swindon
We are so pleased to hear that you experienced such prompt, efficient, and friendly service. We truly appreciate your positive feedback!
Reply from National Windscreens - Swindon
We are so pleased to hear that you found our service to be fast, efficient, clean, and careful. We truly appreciate your positive feedback!
Having now used both National and…
Having now used both National and Autoglass I can testify to the service provided by Autoglass is a much smoother and professional process.
July 30, 2026
Reply from National Windscreens - Swindon
thank you for your feedback is greatly appreciated.
Reply from National Windscreens - Swindon
We're so pleased to hear that you found our staff and work to be prompt, polite, and efficient. Thank you for your wonderful feedback!
Reply from National Windscreens - Swindon
We are so pleased to hear that you experienced good communication, that we were on time, and that we did a good job. We truly appreciate your positive feedback!
Reply from National Windscreens - Swindon
We're so pleased you found our service smooth, easy to arrange, and that the job was completed well. Thank you for your wonderful feedback!
Great Communication
Polite, professional service and kept up to date on timings and locations
July 17, 2026
Reply from National Windscreens - Swindon
We're so pleased you experienced polite, professional service and that you were kept up to date on timings and locations. Thank you for your wonderful feedback!
Reply from National Windscreens - Swindon
We're so pleased to hear that our team completed the services on time and that the work was neat and clean. Thank you for your kind feedback!
Polite and friendly Swindon branch
Polite and friendly people who explained what they would be doing, and when I collected my car I was told not what to do in the next few days ie power wash the car.
April 14, 2026
Reply from National Windscreens - Swindon
We're so pleased to hear our team was polite and friendly, and that they clearly explained the work being done. It's great that you received helpful advice for after collecting your car!
Reply from National Windscreens - Swindon
We are so pleased to hear that you found our service to be efficient, professional, and quick. We truly appreciate your positive feedback!
Reply from National Windscreens - Swindon
We're so glad to hear that you experienced great service and found our team friendly. Thank you for your wonderful feedback!
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