Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
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Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
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My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
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Repaired to time
It was difficult to get an early appointment closer to home. The earliest was in Swindon. I'm in Reading. But it was done speedily, very friendly chaps.
March 4, 2026
Reply from National Windscreens - Swindon
We appreciate your feedback and are glad the service was speedy and friendly. We regret the difficulty finding an earlier, more local appointment.
Replaced back window.
Phone answered promptly.
Arranged for work to be undertaken at home.
Operative very pleasant and efficient.
All broken glass removed.
A very satisfactory outcome.
March 3, 2026
Reply from National Windscreens - Swindon
We're happy to hear that your experience was satisfactory! It's great to know the work at your home was arranged promptly and efficiently. Thank you for your positive feedback.
You fitted cheap rubbish windscreen…
You fitted cheap rubbish windscreen wipers that don’t look good and do not work properly
March 2, 2026
Reply from National Windscreens - Swindon
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Quick and efficient hassle-free…
Quick and efficient hassle-free service. Highly recommend.
February 26, 2026
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We are so happy you experienced quick, efficient, and hassle-free service, and highly recommend us.
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We are so happy to learn that the service was very quick and professional for you.
Very efficient and friendly service
February 24, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing that our service was efficient and friendly! We are so happy you were pleased with our team.
Reply from National Windscreens - Swindon
We appreciate you sharing that our service was excellent and our staff were friendly and professional! We are so happy you were pleased with us.
They did an excellent job we’re very…
They did an excellent job we’re very professional and friendly I highly recommend
February 17, 2026
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're so happy to learn that you experienced excellent, professional, and friendly service. We highly value your recommendation.
very polite, on time and kept me informed
very polite , punctual and kept me informed thanks
February 17, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing that our team was polite and punctual and kept you informed. We are so happy you were pleased with us!
Reply from National Windscreens - Swindon
We are happy to receive such wonderful feedback! Thank you for taking the time to share your perfect experience with us.
Reply from National Windscreens - Swindon
We appreciate you letting us know about our efficient and pleasant service and your good experience! We are so happy you were pleased with us.
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I received exceptional service at an…
I received exceptional service at an unbeatable price that I couldn't find anywhere else..
February 12, 2026
Unprompted review
Reply from National Windscreens - Swindon
We're happy to hear that you received exceptional service at a great price! Thank you for sharing your positive experience with us; we appreciate it.
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and efficient service
Quick and efficient service. Pleasant staff that kept me well informed about my replacement windscreen.
January 17, 2026
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear that you received quick and efficient service and that our staff were pleasant and kept you well informed.
Very easy to book appointment for…
Very easy to book appointment for repair of chip in my windscreen. Prompt arrival, good communication, very satisfied with result.
January 7, 2026
Reply from National Windscreens - Swindon
We appreciate your positive feedback. We're happy to hear that booking your appointment was easy, our arrival was prompt, and you were very satisfied with the repair.
Quick
I had good experience. Only one problem is when I booked they said they will come at my address to fix. However on the day to fix, they said I had to take the vehicle to the centre.
January 14, 2026
Reply from National Windscreens - Swindon
We appreciate your feedback. We're sorry to hear there was a discrepancy regarding the service location. We'll review your booking details to prevent this from happening again.
I really don't understand how this…
I really don't understand how this company operates. you don't pay your excess to the insurer, you pay to national windscreen. Who dont let you know there is a balance until they send a final demand letter you have 7 days before collection. Normally you start off with sending an invoice, then if a period of a month passes then move on to final demand 7 days. seems a bit shady.
January 22, 2026
Unprompted review
Reply from National Windscreens - Swindon
We appreciate your feedback and regret to hear about the payment communication issue. We aim to provide clear information regarding excess payments and will review our notification process to prevent similar situations. Thank you for bringing this to our attention.
Excellent service from the young man…
Excellent service from the young man very pleased with service
January 2, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing! We're so glad you were very pleased with the excellent service you received from our team member.
Little choice of location
I did not appreciate having to make a 30-mile round trip to have my windscreen replaced. You don't seem to have the number of locations that you used to have.
However, once there, I found the service to be very efficient.
December 31, 2025
Reply from National Windscreens - Swindon
We regret the inconvenience caused by the travel distance for your windscreen replacement. We appreciate your feedback regarding our location availability. We're glad the service itself was efficient.
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