Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
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Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
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My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
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Great service I was early and they…
Great service I was early and they accommodated me. explained the process and carried out the repair. Very helpful
April 22, 2026
Reply from National Windscreens - Swindon
We appreciate your positive feedback. We're so happy to learn that we accommodated you and explained the process, and that you found the repair helpful.
Very quick service and easy to arrange
April 20, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing that our service was quick and easy to arrange! We are so happy you were pleased with us.
Friendly and helpful initial phone reception
Friendly, punctual, and did a perfect job.
April 23, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing that our service was friendly and punctual, and we did a perfect job! We are so happy you were pleased with us.
Had phone call to say they was on there…
Had phone call to say they was on there way!,told me what to expect after repair!
April 17, 2026
Reply from National Windscreens - Swindon
We're happy to hear that you were informed about the arrival time and what to expect after the repair. Thank you for your feedback.
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient
Very efficient
Very friendly and explained what I needed to do when the windscreen was fitted
April 16, 2026
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're so happy to learn that our service was efficient and that our colleague clearly explained what you needed to do after the windscreen fitting.
National Windscreens super seamless service
I was directed to National Windscreens from my LV Insurers, a seamless process. The NW customer service person was brilliant in checking, explaining and reassuring.
The National Windscreen operative came well within the agreed time perameters. He was pleasant and well presented, explaining the process and answering my questions clearly.
He changed my windscreen quickly and cleanly - thoroughly tidying up afterwards, and again explaining about the time needed for the glue to set.
(He had explained that he usually changed glass on large commercial vehicles and aeroplanes, so my Corsa would not present a problem!)
I would recommend him and National Windscreens to anyone.
April 15, 2026
Reply from National Windscreens - Swindon
We're happy to hear that the process was seamless and our customer service was brilliant. It's great to know the operative was prompt, pleasant, and thorough, and that you would recommend our services. Thank you for your positive feedback!
Reply from National Windscreens - Swindon
We appreciate you sharing that our staff was friendly and professional! We are so happy you were pleased with our service.
Very positive experience from professional team
Easy booking. Great service from friendly, professional team in an obviously well run facility.
Work completed on time
April 10, 2026
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're so happy to hear that you found the booking easy and the team friendly and professional. We're glad the work was completed on time.
Job done
Not the easiest place to find. Job done in time and car well looked after. Guys were polite and explained what would happen Did what they said they would do. Can’t ask for more.
August 28, 2025
Reply from National Windscreens - Swindon
We're glad to hear that the service was completed on time and that your car was well looked after. We appreciate your feedback regarding the location and the team. Thank you!
Reply from National Windscreens - Swindon
We are so glad you had a wonderful experience! Thank you for your positive feedback; it means a lot to us.
The crew at the Swindon branch were all…
The crew at the Swindon branch were all friendly and explained the process clearly on the day.. did a great job too, and let me know when ready to collect. Would definitely use again.
I did get maybe too many texts and emails reminding me of the booking from the company but that is not the local branch’s fault.
March 28, 2026
Reply from National Windscreens - Swindon
We're happy to hear the Swindon team was friendly and explained the process clearly. We appreciate your feedback on the reminders and that you'd use us again. Thank you for the positive review!
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Everything went smoothly from initial…
Everything went smoothly from initial enquiry to the tech coming out to fit the screen
March 26, 2026
Reply from National Windscreens - Swindon
We appreciate you taking the time to leave us feedback. We are so happy to learn that everything, from the initial inquiry to the screen fitting, went smoothly.
Dropped off the car and it was ready to…
Dropped off the car and it was ready to pick up 90 mins later as agreed, no mess, would highly recommend
March 21, 2026
Reply from National Windscreens - Swindon
We're happy to hear that the service was completed promptly and cleanly! We appreciate your recommendation and thank you for your positive feedback.
Reply from National Windscreens - Swindon
We're happy to hear that the work was completed quickly and to your satisfaction. Thank you for your positive feedback!
Back windscreen is replaced
Back windscreen is replaced. But glass left on the back seat of my car, on the road, in the hatch back hinges and inside the boot hatch back door. I have cleaned it myself but the hatch back door rattles every time I open and close it.
March 17, 2026
Reply from National Windscreens - Swindon
We appreciate you bringing this to our attention. We're sorry to hear about the glass left in your car and the rattling. We'll review our cleaning procedures to prevent this from happening again. Thank you for your feedback.
Friendly professional service.
February 18, 2026
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
After getting through
After getting through, the staff was polite and helpful. Let me know when the work will be carried out, but couldn't confirm a time. But you could track the technician and he will call you to let you know when on the way. Was true to his word. Did the work, satisfy and done.
March 13, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing your feedback. We're happy to hear that our staff was polite and helpful, and that you were satisfied with the work completed. Thank you for acknowledging the technician's communication.
Got my car in quick and did a great job
March 11, 2026
Reply from National Windscreens - Swindon
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it.
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