Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
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Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
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My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
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Reply from National Windscreens - Swindon
We're so pleased you had such a positive experience with our service and found our staff to be polite and friendly. Thank you for your wonderful feedback!
Customer Service was excellent
Customer Service was excellent, from the 1st phone call to the replacement process and collection.
The team at the booking in stage were the difference, attentive, friendly and solution orientated. Really helped me find the right location due to time and the need that I had.
Well done all involved.
June 24, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing your positive feedback. We're happy to hear that our customer service was excellent from your first call through to collection. It's wonderful to know our booking team was attentive, friendly, and solution-oriented, helping you find the right location.
Great service!
Welcoming reception. Ease of location and parking. Good and easy access to Old Town. Good service done in good time. Thank you!
June 24, 2026
Reply from National Windscreens - Swindon
We're so happy to hear you had a welcoming reception and found our location, parking, and access to Old Town easy. We're also pleased that you received good service in good time. Thank you for your feedback!
Reply from National Windscreens - Swindon
We are so pleased you were impressed with our fast and courteous service. Thank you for sharing your positive feedback!
Although I had to change my appointment…
Although I had to change my appointment as the makers (Audi) windscreen had not arrived as planned, the service was polite, quick and professional throughout - thank you
June 24, 2026
Reply from National Windscreens - Swindon
We're pleased to hear that despite the initial delay with your Audi windscreen, you found our service polite, quick, and professional. Thank you for your kind feedback!
Great service!
From start to finish it was a simple process, from booking through to day of repair.
June 15, 2026
Reply from National Windscreens - Swindon
We're so glad the booking and repair process was simple for you. We appreciate your kind words!
Reply from National Windscreens - Swindon
We appreciate your kind words about our quick, friendly staff and great communication. Thank you!
The helpfullness of telephone lady
The helpfullness of telephone lady. The quick response time and to have it done at home. Tracking app and response and driver getting to my location. Clean and quick srevice well done.
June 18, 2026
Reply from National Windscreens - Swindon
We're delighted to hear our telephone team was helpful and you appreciated the quick, at-home service. We're glad our tracking app and driver met your expectations. Thank you for your positive feedback!
Originally I paid for a whole…
Originally I paid for a whole windscreen replacement but when the fitter arrived he said that it could be repaired and he can organise the balance remainder to be refunded to me. The refund was in my bank account 3 days later.
June 12, 2026
Reply from National Windscreens - Swindon
We're so glad to hear about your positive experience with our service and the quick refund process. It's wonderful that we could provide an efficient solution.
Reply from National Windscreens - Swindon
We're glad you found our service professional and personal. Thank you!
All went very smoothly apart from the…
All went very smoothly apart from the wipers, which I had also ordered to be fitted. Unfortunately, the wrong parts were delivered, so they could not be installed.
June 16, 2026
Reply from National Windscreens - Swindon
We appreciate your feedback. We're sorry the wrong wiper parts were delivered, preventing installation. We are reviewing our process.
Simple and quick service
Small crack fix took 15/20 minutes and received call to say when staff were on the way to my booking. Easy and clear booking system.
June 5, 2026
Reply from National Windscreens - Swindon
We're so glad to hear your crack fix was quick and our booking system was easy to use. Thank you for your positive feedback!
Great sevice
They knew to expect me. Welcomed me and chacked my details. The told me it would be ready before the expected time and it was.
June 5, 2026
Reply from National Windscreens - Swindon
We're so happy to hear we exceeded your expectations with our prompt service. Thank you for your wonderful feedback!
Not the best level of service…
I had to return to have a piece of trim fitted correctly at the head office so was inconvenient. Also they left a lot of mess on my driveway when they finished the screen. Easy to book online and did not have to deal with my insurer at all which was good.
June 5, 2026
Reply from National Windscreens - Swindon
We appreciate your feedback. We are sorry to hear about the inconvenience with the trim and the mess left behind. We are glad the booking process was easy and will address these issues.
Good service all round
Easy booking process, regular updates and courteous staff. Good job replacing my windscreen. Overall very happy
June 2, 2026
Reply from National Windscreens - Swindon
We're so pleased you found our booking easy, received regular updates, and experienced courteous staff. Thank you for your kind words!
Hassle free!
May 28, 2026
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
5 stars to the install team. I star for the back office team
5 stars. Very professional at their Swindon depot when it came to installing my new windscreen.
1 star. However, a complete shambles with their booking and back-office team. Took a week to get the right insurance and approval, so missing the original booking. Only to have the engineer arrive under the impression that it was just a stone-chip repair, not a complete windscreen replacement. On top of everything, because of the make of my car, I would not have been able to have a home visit; it would have had to be at the local depot.
Third-world problems, I know, but you did ask for my experience and opinion.
May 19, 2026
Reply from National Windscreens - Swindon
We appreciate you sharing your detailed feedback. We are truly sorry to hear about the difficulties you experienced with our booking and back-office teams, and the confusion regarding your service. We are reviewing our internal processes to prevent similar issues.
Reply from National Windscreens - Swindon
We're so pleased you found our service quick and efficient, and booking easy!
Quick and easy to arrange an…
Quick and easy to arrange an appointment. My chip was repaired quickly.
May 15, 2026
Reply from National Windscreens - Swindon
We're glad to hear arranging your appointment was quick and easy, and your chip was repaired quickly!
Reply from National Windscreens - Swindon
We appreciate your kind words about our fast, efficient service and great customer service!
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