Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
Company replied
Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
Company replied
My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
Company replied
Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and completed in…
Excellent service and completed in quick time.
Helpful and polite both at the site and during replacement at my home.
December 13, 2025
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear you received excellent service completed quickly. We're also glad you found our team helpful and polite during the replacement at your home.
Reply from National Windscreens - Swindon
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us this positive feedback!
Excellent experiance all round
Excellent experiance all round . Friendly efficient staff and a clean new screen properly fitted . Job done .
December 5, 2025
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're so happy to hear that you had an excellent experience with our friendly, efficient staff and a properly fitted screen.
“I was not satisfied with my windscreen…
“I was not satisfied with my windscreen replacement from National Windscreens. The windscreen is not cracked, but it appears wavy, which is noticeable when washing the car and affects visibility. I contacted National Windscreens and booked an appointment at the nearest repair unit in Swindon to have it checked. After inspecting it, the staff told me that this is how the windscreen is and that if it were replaced again, it would be the same. I didn’t know what else to say, as this explanation was disappointing. The staff were professional, but overall I was unhappy with the outcome and had no option but to leave it as it was.”
February 11, 2025
Reply from National Windscreens - Swindon
We regret you're not satisfied with your windscreen replacement due to the wavy appearance. We appreciate you bringing this to our attention and for visiting our Swindon unit for an inspection. We'll review this feedback internally to improve our service.
Reply from National Windscreens - Swindon
We're happy to hear that you found our work to be high-quality and clean. Thank you for your positive feedback; we appreciate it!
All sorted very quickly and very…
All sorted very quickly and very smoothly staff really happy and polite yhankyou
December 4, 2025
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Done quickly and efficiently
Done quickly and efficiently. Team were good at the branch. My only small negative is that the windscreen makes more of a squeaking noise than before - not sure if the fit is as good as the original.
September 23, 2025
Reply from National Windscreens - Swindon
We appreciate your feedback and are glad the service was fast and efficient. We're sorry to hear about the windscreen noise. We'll look into this to ensure optimal fit.
Reply from National Windscreens - Swindon
We appreciate your positive feedback and we're glad you were satisfied with our efficient service. Thank you!
Great service
Helpful, efficient and great service. From booking in to technician that arrived, excellent service and kept me informed every step of the way.
November 18, 2025
Reply from National Windscreens - Swindon
We're happy to hear that you found our service helpful and efficient. It's great to know that you were kept informed throughout the process. Thank you for your positive feedback!
Windscreen.
Excellent Job done clean & tidy inside my vehicle. Only one problem before I had the windscreen fitted. I was sent 22 emails asking for payment to be paid one would have been sufficient as I paid that day the email was sent.
November 7, 2025
Reply from National Windscreens - Swindon
We're happy to hear that you were pleased with the cleanliness of your vehicle after the service. We apologize for the excessive number of payment request emails you received. We'll review our email system to prevent this from happening again. Thank you for your feedback.
Reply from National Windscreens - Swindon
Thank you for your positive feedback!
Prompt and friendly service
October 30, 2025
Reply from National Windscreens - Swindon
We appreciate you sharing your experience! We are so happy you were pleased with our prompt and friendly service.
Great service
Great service, went out of their way to source new windscreen for G wagon asap!
Polite and friendly.
October 21, 2025
Reply from National Windscreens - Swindon
We're happy to hear that you received great service! We appreciate your positive feedback regarding our team's efforts to quickly source the needed windscreen.
Great team at Swindon
October 20, 2025
Reply from National Windscreens - Swindon
We're glad you had a positive experience with our Swindon team. Thank you for your kind feedback; we appreciate it.
Excellent
Excellent communication - work done in a timely & professional manner. Very pleased - would recommend.
October 14, 2025
Reply from National Windscreens - Swindon
We're happy to hear that our communication and efficient, professional work met your expectations. We appreciate your recommendation and thank you for your feedback!
Sometimes we receive messages with different times for the same appointment.
Almost perfect
October 1, 2025
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient service
Got an appointment quickly when we needed it, no fuss, was able to drop off car and pick up within a few hours and everything great.
October 3, 2025
Reply from National Windscreens - Swindon
We're happy to hear that you got an appointment quickly and that dropping off and picking up your car was easy. Thank you for your positive feedback; we appreciate it!
The screen was great but didn’t work…
The screen was great but didn’t work along with the interior lights after screen fitted ,you sent an engineer out to fix it but didn’t ,I took it to a mechanic friend of mine who found that a fuse had blown which he replaced and now all working ,good job he didn’t charge otherwise it would have cost me
September 22, 2025
Reply from National Windscreens - Swindon
We appreciate you bringing this to our attention. We're sorry the screen installation caused issues with your interior lights and that our engineer's visit wasn't helpful. We'll review this to improve our service. We're glad your mechanic friend resolved it quickly.
Reply from National Windscreens - Swindon
We appreciate you sharing your experience! We are so happy to hear that you were very pleased with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.