Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
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My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
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Prompt friendly professional service
Lovely people
Prompt professional service throughout
Perfect in every way
No hassle
September 24, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to share! We're so glad to hear that you found our team lovely and the service professional, hassle-free, and perfect.
Reply from National Windscreens - Swindon
We're glad you found our team friendly and helpful with explanations. Thank you for your great feedback; we appreciate it!
Friendly staff and efficient service
August 22, 2025
Reply from National Windscreens - Swindon
We appreciate your positive feedback. We are so glad you found our staff friendly and our service efficient.
Excellent service from start to finish
August 21, 2025
Reply from National Windscreens - Swindon
We appreciate you sharing your feedback with us. We are so glad to hear that you had excellent service from start to finish.
Reply from National Windscreens - Swindon
We appreciate you sharing your feedback. We are so happy to hear our communication and service were efficient!
Good job, rubbish IT
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the payment system, much simpler just paying the fitter after the job was done
August 22, 2025
Reply from National Windscreens - Swindon
We appreciate your feedback and are glad the windscreen replacement met your expectations. We're sorry the tracking and payment systems were problematic; we'll investigate these issues to improve our IT services. Thanks for bringing this to our attention.
Prompt service
Prompt service, kept me informed when there was a slight issue with the supply of my new windscreen but resolved it the same day. Could not fault them.
August 20, 2025
Reply from National Windscreens - Swindon
We appreciate you sharing your experience. We're happy to hear that you were kept informed regarding the slight delay and that it was resolved quickly. Thank you for your feedback!
Replacement screen
very efficient from time of receipt of defect, making an appointment to repair at a date suitable and within a short time period.
August 15, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service efficient and the appointment scheduling convenient. Thank you again.
Great service
Great service. Replaced my front windscreen recently, very professional, friendly, not far from where I live, really great experience from start to finish.
August 7, 2025
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Swindon
We're happy to hear that our service was prompt and professional! Thank you for the great feedback; we appreciate it very much.
Good Experience
The fitter who came to replace the body window on our polo was very civil, efficient and obviously was very experienced at his job
July 26, 2025
Reply from National Windscreens - Swindon
We're happy to hear that the replacement of your vehicle's window went smoothly. It's great to know the fitter was civil, efficient, and experienced. Thank you for your positive feedback!
Pleasant and helpful employee
Arrived at the allotted time. Helpful employee who explained everything and answered questions honestly.
July 24, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to leave us a review. We're happy to hear that our employee was helpful and clearly explained everything to you!
The person fixing it was really helpful…
The person fixing it was really helpful and quick.
July 22, 2025
Reply from National Windscreens - Swindon
We're happy to hear that the service was helpful and quick! We appreciate your positive feedback and thank you for your time.
Quick and easy to book
Quick and easy to book.
Kept in touch regarding delivery of side window replacement.
Friendly and professional.
July 26, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to leave us a review! We're happy the booking process was quick and easy, and that you were pleased with our communication, and friendly, professional service.
Great online booking process
Great online booking process, really easy. Arrived next day to my house, called in advance. Complete in just over 30 mins. Paid excess via card & done. Couldn't be easier.
July 23, 2025
Reply from National Windscreens - Swindon
We appreciate you sharing your positive experience. It's great to hear that you found the online booking process easy and the service efficient. We're glad everything went smoothly!
Definitely use again
Booking was straight forward, time slot was kept too (drop off / collection times). Happy to use again for sure.
July 17, 2025
Reply from National Windscreens - Swindon
We appreciate you sharing your feedback! We're happy the booking process was straightforward and the time slot was kept. We look forward to assisting you again.
Easy to communicate with all…
Easy to communicate with all information given was accurate, visiting engineer was polite and on time given.
July 11, 2025
Reply from National Windscreens - Swindon
We're happy to hear that our communication was clear, the information was accurate, and our engineer was punctual and courteous. Thank you for your positive feedback!
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great communications and service.
Quality work and polite team. Restored dashcam wiring after job as well.
July 4, 2025
Reply from National Windscreens - Swindon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Easy to book on line
Easy to book on line, immediate confirmation of appointment, copy guidelines attached, call/text received from office and operative on the road. Company representative very smart, polite, personal and professional. Carried out repair in good time with advice offered after.
July 9, 2025
Reply from National Windscreens - Swindon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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