Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
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My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
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Reply from National Windscreens - Swindon
We appreciate your positive feedback! We are pleased you were satisfied with the speed, the fitter's pleasantness, and our communication.
Brilliant work and on time thanks again
July 3, 2025
Reply from National Windscreens - Swindon
We're happy to hear that you had a positive experience with our work and our punctuality. Thank you for your feedback!
Reply from National Windscreens - Swindon
We appreciate you sharing! We are so glad you had a great experience with our staff and service during your visit.
An excellent experience
Easy to arrange, pleasant and knowledgeable staff who were polite, efficient and did the job quicker than I had expected.
July 3, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to leave us a review. We're happy to hear that it was easy to arrange and that our staff was pleasant, knowledgeable, polite, and efficient!
Visit to national windscreens at Swindon
Staff at Swindon were very helpful and the repair was completed in good time just allowing me time to enjoy a lunch at a nearby restaurant!
Communication for the timing of my visit was changed and confusing but I was well pleased with the quality of the repair.
June 20, 2025
Reply from National Windscreens - Swindon
We're glad the staff were helpful and the repair was completed quickly. We appreciate your feedback regarding the communication issues and will review our processes. Thank you for your review.
Great service and friendly staff
Great service , very friendly , no issues - throughly recommend
June 25, 2025
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear that you received great, friendly service and had no issues. Thank you for your recommendation!
Reply from National Windscreens - Swindon
We are so glad you had a fast and clean experience with a friendly member of our team. Thank you for your positive feedback; we appreciate it.
Great service
It's 30 degrees outside. My gentleman arrived at around 3pm, his name is Ben, polite and friendly and very accommodating considering I am very nosey asked loads of questions So well done to Ben for being patient and awesome...
June 30, 2025
Unprompted review
Reply from National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member was friendly, accommodating, and patient during the visit, especially considering the circumstances. Thank you for your awesome feedback!
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear that you received excellent, professional service completed in good timing.
Reply from National Windscreens - Swindon
We're happy to hear that you had a positive experience with our team and company. Thank you for your kind words and for sharing your feedback with us.
Reply from National Windscreens - Swindon
We appreciate you sharing your experience with us, and we are so glad that our service was quick and great!
Quick screen replacement
Quick screen replacement. Staff were friendly, helpful and happy to explain everything.
June 3, 2025
Reply from National Windscreens - Swindon
We appreciate your positive feedback! We're delighted to hear that you experienced a quick screen replacement and that our staff were friendly and helpful in explaining everything.
Contact was good and kept up to date…
Contact was good and kept up to date with progress
The work was fast and efficient
There was Understanding when I had to rearrange an appointment and explanations when the company needed to change appointments
May 20, 2025
Reply from National Windscreens - Swindon
We're happy to hear that you were kept informed and that the work was completed quickly and efficiently. We appreciate your understanding when appointments needed to be changed. Thank you for your feedback.
Reply from National Windscreens - Swindon
We appreciate your kind review! We're glad our staff was friendly and the process was quick and easy for you.
Their response was so fast and did a great job
They responded so fast and they did a great job
May 14, 2025
Reply from National Windscreens - Swindon
We're so happy to hear that you were pleased with our quick response and the quality of our work. We strive to provide excellent service and appreciate your positive feedback.
Efficient
Technician communicated clearly about expected arrival time. Was clear about time it would take and the work was completed to an excellent standard. Very pleased.
May 3, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. We're thrilled to hear that the technician was communicative and provided excellent service. We strive to ensure our customers receive high-quality service, and we're glad you were pleased with the results.
Fast repair
Fast repair - next day appointment at home and job completed within 30 mins top. Friendly technician.
May 7, 2025
Reply from National Windscreens - Swindon
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our technician was able to provide you with a quick and efficient repair, and that you were happy with the level of service provided.
Communication terrible
Communication terrible. Accounts didn’t send invoice until after promising to do so.
Technical work on car very good. Workshop guys extremely helpful. Telephone and accounts staff terrible. If I ever need to have screen replacement another time I will pressure my insurance to use a different company. While the Swindon centre did the work and were very good it was the Bristol based office team that were awful.
May 7, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to share your experience. We understand your frustration with the communication issues you encountered. We strive to provide excellent customer service and will use your feedback to improve our processes. We're glad the technical work on your car was satisfactory and that you found the workshop staff helpful.
Fast and accurate service
Fast and accurate service in Tetbury. A friendly communication and professional job! Thank you!
May 6, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words and positive review! We're delighted to hear that you found our service fast, accurate, and professional. We appreciate your feedback and are glad that you were pleased with the friendly communication. We strive to provide excellent customer service and are happy that we were able to meet your needs.
Small repair,
Had my windscreen repaired while I was at work, only to come home to find the crack had been made significantly worse, and is now within 3cm of the edge of the glass so it's now a replacement job. I was not told this and as far as I was aware all was fine.
April 28, 2025
Reply from National Windscreens - Swindon
We understand your frustration and apologize for the inconvenience caused. We strive to provide high-quality repairs and are disappointed to hear that the repair did not meet your expectations. We value your feedback and will use it to improve our services.
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