Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
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My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
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Excellent service
Appointment was promptly made, good communication via email.
Staff were pleasant and job completed to a good standard.
May 1, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words and positive review. We are delighted to hear that you found the appointment process easy and appreciated the communication. We are also pleased that you were happy with the staff and the quality of work completed. Your feedback is valuable to us and helps us continue to provide excellent service.
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen Repair
Customer Service were superb. Great telephone help and experience. Very prompt repair.
April 29, 2025
Reply from National Windscreens - Swindon
We appreciate your kind words about our customer service team and the prompt repair. We're glad you had a positive experience.
Chip repair
The person was on time very polite and quick on repairing a chip in my windscreen, very happy
April 28, 2025
Reply from National Windscreens - Swindon
We're so glad to hear you had a positive experience. We appreciate your kind words about our technician's professionalism and efficiency. We strive to provide prompt and courteous service to all our customers.
Friendly And Efficient Service.
The staff were friendly, helpful, and efficient. I was very pleased with the service
April 24, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words and positive review! We are delighted to hear that you found our staff friendly, helpful, and efficient. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Repair carried out on large chip
My chip was quite a large one, and I was informed that there was a risk of cracking during the repair. I was very happy that the technician had shared his concerns with me. The repair was completed quite quickly and by polite staff. The waiting area was clean and tidy for a garage environment.
April 18, 2025
Reply from National Windscreens - Swindon
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad to hear that the technician was upfront about the potential risks involved in the repair. We strive to provide our customers with clear and honest information, and we're pleased that you found the repair process to be efficient and completed by polite staff.
Reply from National Windscreens - Swindon
Thank you for your kind words! We are delighted to hear that you had a positive experience with our service and staff. We strive to provide excellent customer service and appreciate your feedback.
The repair took 2 hours understandably
The repair took 2 hours understandably. The technician carried out his work extremely well. However, the screen supplied had a scratch on it, so a replacement has been ordered
April 22, 2025
Reply from National Windscreens - Swindon
We understand that having a scratch on your windscreen is frustrating, especially after a repair. We appreciate you bringing this to our attention and will ensure that our technicians are extra careful in the future.
Reply from National Windscreens - Swindon
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our workmanship fast, our service friendly, and the project completed. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Efficient and friendly staff staff
Efficient and friendly staff, received good advice, very pleased with the quality of work.
April 17, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words and positive review. We are delighted to hear that you found our staff efficient, friendly, and helpful. We strive to provide excellent customer service and are glad that we were able to meet your needs. We appreciate your feedback and are committed to continuing to provide high-quality work.
Reply from National Windscreens - Swindon
Thank you for your positive review! We're delighted to hear you were pleased with our service and that we were able to complete the work quicker than expected. We appreciate you taking the time to share your feedback.
Reply from National Windscreens - Swindon
We appreciate your kind words! We strive to provide excellent customer service and are glad you found our communication polite, quick, and efficient.
Very helpful and accommodating branch
Very helpful and accommodating branch. The car was booked in on Thursday. The first replacement windscreen turned out to be defective. They said they would phone round to get a replacement but not from the same manufacturer in case the whole batch was faulty. They also said they wouldn’t get one overnight so I planned for the following week. Early Friday morning they phoned me to say they had received a new windscreen overnight direct from Pilkingtons. It was fitted that lunch time. Perfect.
March 30, 2025
Reply from National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our branch helpful and accommodating. We're glad that we were able to resolve the issue with the windscreen quickly and efficiently. We strive to provide our customers with the best possible service, and your feedback is valuable to us.
Fast, helpful service
Great bunch of people that were more than happy to answer questions. Service was faster than expected also :)
March 26, 2025
Reply from National Windscreens - Swindon
We're thrilled to hear you had a positive experience with our team! We strive to provide excellent customer service and are happy to know our team was able to answer your questions and provide quick service.
Reply from National Windscreens - Swindon
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We strive to provide excellent service and appreciate your recognition of our efforts.
The technicians made a tricky task look easy
The technicians that did the job obviously new exactly what to do. Having been an assessor of practical tasks and tool use it was quite clear the task was done with confidence and a relaxed, confident familiarity that comes with practise.
March 20, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words. We are so glad to hear that you were impressed with the technicians' expertise and professionalism. We strive to provide our customers with the highest quality service, and it's wonderful to know that our technicians met your expectations.
My car was brought in by my local…
My car was brought in by my local garage Gainfield Motors and the windscreen was duly fixed - thank you
March 19, 2025
Reply from National Windscreens - Swindon
We're so glad to hear that you were happy with the windscreen repair. We appreciate your kind words and are committed to providing excellent service to all of our customers.
Reply from National Windscreens - Swindon
We appreciate your kind words and are glad to hear you had a positive experience.
Reply from National Windscreens - Swindon
Thank you for your kind words! We are so glad to hear you had a great experience and would recommend our service. We strive to provide excellent customer experiences and appreciate your feedback.
Professionalism of staff who were also…
Professionalism of staff who were also able to answer additional questions that were asked.
March 11, 2025
Reply from National Windscreens - Swindon
We're so glad to hear you had a positive experience with our staff. We strive to provide excellent customer service and are happy to know our team was able to answer your questions.
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