Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
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My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
442 reviews
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Reply from National Windscreens - Swindon
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Fantastic service and called before…
Fantastic service and called before hand to let me know that he was on his way. Fitted the new windscreen in under an hour and was professional throughout. 10/10 would recommend
March 13, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the communication and professionalism of the technician. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Swindon
Thank you for your kind words! We're so glad to hear you had a positive experience with our service. We strive to provide friendly and helpful service to all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Job completed promptly 👍
March 6, 2025
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Screen repair
Phone Staff were pleasant and helpful, appointment was made within a few days of enquiry. The young man who did the repair was very polite and friendly and did a great job . The whole process was done through insurance and was straightforward and fuss free.
March 5, 2025
Reply from National Windscreens - Swindon
Thank you for taking the time to share your positive experience. We're glad to hear that you found our staff to be pleasant and helpful, and that the appointment process was straightforward. We appreciate your kind words about the technician and the overall experience. We strive to provide excellent service to all our customers.
Good service from booking to fitting of…
Good service from booking to fitting of new windscreen, good communication and polite fitter who ensured job complete despite poor weather
February 27, 2025
Reply from National Windscreens - Swindon
Thank you for your positive feedback. We are pleased to hear that you were happy with the service you received, from booking to the fitting of your new windscreen. We appreciate your recognition of our team's commitment to providing good communication and polite service, even in challenging weather conditions.
Excellent service
Arrived on time, very professional, incredibly efficient, clean, tidy work, friendly staff. Great service and would happily use again.
February 27, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the punctuality, professionalism, efficiency, cleanliness, and friendliness of our staff. We strive to provide excellent service and are glad that you found our work to your satisfaction. We appreciate your feedback and will continue to work hard to provide a positive experience for all our customers.
Reply from National Windscreens - Swindon
Thank you for your kind words! We're thrilled to hear you found our service quick, friendly, and of top quality. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Really great service from a friendly…
Really great service from a friendly team. Super quick turnaround and really helpful.
Even took the time to explain a few things and answer my questions.
Would highly recommend! Thank you!
February 20, 2025
Unprompted review
Reply from National Windscreens - Swindon
Thank you for your kind words and positive feedback. We appreciate you taking the time to share your experience. We are delighted to hear that you found our team friendly and helpful, and that you were impressed by the quick turnaround time. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Reply from National Windscreens - Swindon
We appreciate your kind words and are glad to hear that you were satisfied with the service.
Reply from National Windscreens - Swindon
We're glad to hear that you were happy with the repair. We appreciate your kind words and feedback.
Reply from National Windscreens - Swindon
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with our team.
Simple process and good job
February 3, 2025
Reply from National Windscreens - Swindon
We appreciate your kind words and are glad you found the process easy and the work satisfactory.
Reply from National Windscreens - Swindon
Thank you for your kind words! We're thrilled to hear you had a great experience and found our team friendly. We strive to provide excellent customer service and your feedback is very encouraging. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Swindon
We appreciate your kind words and are glad to hear that you were satisfied with our communication and the work we provided.
Excellent service
Excellent service, windscreen replacement was completed on time with no issues.
January 16, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words! We're thrilled to hear you were happy with the service and that the windscreen replacement was completed on time and without any issues. We strive to provide excellent service and are delighted that we met your expectations.
Very quick and friendly service
January 21, 2025
Reply from National Windscreens - Swindon
Thank you for your kind words. We appreciate your feedback and are glad you found our service quick and friendly.
Highly recommended
From start to finish the whole experience was well organised and easy
January 20, 2025
Reply from National Windscreens - Swindon
We're so glad to hear you had a positive experience. We strive to make things easy and convenient for our customers.
Reply from National Windscreens - Swindon
We're thrilled to hear you had a positive experience! We appreciate your kind words about our team. Their dedication to providing excellent service is something we strive for.
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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