Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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Great service. He called to let me know he was on his way. He let me know of what he would be doing and how long it would take. The crack was able to be repaired and was done within 20 minutes! Would... See more
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Whilst I was working abroad I was a bit unsure as to how to manage the repair. Your technician called me for more precise information as to our exact location. This gave time for my father in law... See more
Company replied
I really don't understand how this company operates. you don't pay your excess to the insurer, you pay to national windscreen. Who dont let you know there is a balance until they send a final demand l... See more
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Company details
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
444 reviews
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Reply from National Windscreens - Swindon
We're thrilled to hear you had a positive experience! We appreciate your kind words about our team. Their dedication to providing excellent service is something we strive for.
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Swindon
We're thrilled you found our service fast, effective, and helpful! We truly appreciate you taking the time to share your positive experience. Your feedback means a great deal to us, and it motivates our team to continue providing excellent service. We're so glad we could assist you and look forward to helping you again in the future should the need arise. Thank you again for your kind words. We value your business.
Reply from National Windscreens - Swindon
Thank you for your kind words and positive review. We're delighted to hear that you found our staff friendly and helpful. We appreciate your feedback and are committed to providing excellent service to all our customers.
Efficient, helpful and professional service
Very easy to book a windscreen repair, had them come out and complete the repair within an hour. Had to contact them as the glass was distorted, they came straight back out and fitted a new one. Had the same problem with this windscreen, contacted them. They outsourced glass, got it ordered and delivered with a day. Came out the next working day and fitted it and the glass was perfect. They were so helpful, understanding and efficient. Double checked everything was okay and if there were any problems sorted them out swiftly. Really impressed with the company and people.
January 6, 2025
Unprompted review
Reply from National Windscreens - Swindon
We're so glad to hear about your positive experience with our company. It's wonderful to know that you found our booking process easy and that our technicians were able to provide you with prompt and efficient service. We truly appreciate your kind words about our team's helpfulness, understanding, and efficiency. We strive to provide excellent customer service and are delighted that you were impressed with our commitment to resolving any issues quickly and effectively.
Great service
December 18, 2024
Reply from National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Swindon
We appreciate you taking the time to leave a review. We're glad to hear that your appointment went smoothly.
Started work on my windscreen…
Started work on my windscreen replacement and completed this on time.
Technicians who replaced the screen were friendly and helpful
December 12, 2024
Reply from National Windscreens - Swindon
Thank you for your feedback. We are glad to hear that you were happy with the service you received. We appreciate your kind words about the technicians' friendliness and helpfulness.
Super job by really friendly team
Super job by really friendly team, easy to book and very accommodating service.
December 12, 2024
Reply from National Windscreens - Swindon
Thank you for your kind words! We are delighted to hear that you found our team friendly and accommodating. We strive to provide a positive experience for our customers, and your feedback is greatly appreciated.
Prompt service and good communication
Prompt service and good communications from the technician
December 12, 2024
Reply from National Windscreens - Swindon
Thank you for your positive feedback! We appreciate you recognizing our prompt service and good communication. We strive to provide a positive experience for all our customers, and your review helps us know we are on the right track.
Great job.Whilst I was working abroad I was a…
Whilst I was working abroad I was a bit unsure as to how to manage the repair.
Your technician called me for more precise information as to our exact location.
This gave time for my father in law to get there and hand over the key.
Unfortunately I don’t think he was offered a cuppa and a biscuit, apologies.
However it all worked out well and when it came to payment my wife had returned home. Great job and many thanks.
December 11, 2024
Reply from National Windscreens - Swindon
We appreciate your feedback and are glad to hear that the repair was completed successfully. We understand that you were concerned about managing the repair while abroad, and we commend our technician for taking the initiative to contact you for more information. We strive to provide excellent customer service, and we will certainly share your feedback with our team.
Everyone did what they said they would…
Everyone did what they said they would do - actually they completed the job early - very happy - would recommend
December 5, 2024
Reply from National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you were happy with the completed job and that it was finished ahead of schedule. We strive to provide excellent service and are glad that we met your expectations.
Reply from National Windscreens - Swindon
Thank you for your positive feedback! We're thrilled to hear that you were pleased with our staff's friendliness and the quality of the work. We appreciate your business.
Absolutely brilliant
Very quick to appointment and professional care for the work they do
December 2, 2024
Reply from National Windscreens - Swindon
Thank you for your kind words! We are delighted to hear that you were pleased with the prompt appointment and professional care you received. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Great communication and very time…
Great communication. Called me on their way and the guys who came very time cautious. Superb job done. Reschedule my appointment with ease. 👍🤝👏👏👏
December 2, 2024
Reply from National Windscreens - Swindon
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and appreciate your recognition of our team's communication, punctuality, and professionalism. We're glad you found the rescheduling process easy and that you were satisfied with the work completed.
There is glass falling from the new…
There is glass falling from the new windscreen when they have not cleaned up the previous one. This is the first time we have used National Windscreens and we are disappointed. We never ever had this issue when AutoGlass replaced our windsreens.
November 29, 2024
Reply from National Windscreens - Swindon
We understand your disappointment with the recent windscreen replacement. We strive to provide excellent service and are sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will use it to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
super quick and no hassle
they turned up on time a super job no mess very professional
November 22, 2024
Reply from National Windscreens - Swindon
We appreciate your kind words and are thrilled to hear that you were happy with our service. We strive to provide a professional and efficient experience for all our customers, and we're glad we were able to meet your expectations.
Brilliant Staff
staff are great, any problems they are happy to help, communication was brilliant and was simple.
November 18, 2024
Reply from National Windscreens - Swindon
Thank you for your kind words. We appreciate your feedback and are delighted to hear that you were happy with the staff, communication, and overall experience.
Helpful advice before starting about…
Helpful advice before starting about d.a.b
Ariel on screen.
November 21, 2024
Reply from National Windscreens - Swindon
We appreciate you taking the time to share your thoughts. We're glad you found our advice helpful.
Reply from National Windscreens - Swindon
We appreciate your kind words and are glad to hear that you had a positive experience with our engineer. We strive to provide prompt and efficient service, and we're pleased that our engineer met your expectations.
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