The replacement windscreen was very quick. I had to call the company back shortly afterwards to report my interior mirror and GPS box were loose. They attended the following day to secure them.
Company replied
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See what reviewers are saying
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... See more
Company replied
The staff were really friendly and informative. The new windscreen only took just over an hour to complete so really quick efficient service.
Company replied
I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... See more
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Company details
About National Windscreens - Tamworth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, United Kingdom
- 01827-425-073
4.7
Excellent
471 reviews
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Tamworth
The guys at the Tamworth one were super helpful, super quick and super friendly. Would recommend
November 17, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that you had a positive experience at the Tamworth location! We appreciate your kind words regarding our team's helpfulness and efficiency. Thanks for the recommendation!
Good Experience
I had a really good experience with National Windscreens. From the moment of booking with them they kept me up to date when my windscreen was available. I asked for a morning time slot and arrived at 8am. I stayed on site at the Tamworth branch and it was completed in an hour and 15 minutes. It looked really good a brand new windscreen.
November 7, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that you had a good experience with us. It's great to know you were kept informed and that the replacement was completed to your satisfaction within the timeframe. Thank you for your positive feedback.
The screen you fitted was faulty and I…
The screen you fitted was faulty and I have to go back and have it removed and a good quality one fitted.
Wasting my time and money .
Plus on your website there is a phone number top talk to customer services that goes nowhere and does not give the option to talk to them very poor service
November 14, 2025
Reply from National Windscreens - Tamworth
We regret you received a faulty screen and the inconvenience this has caused. We appreciate your feedback regarding the phone number. We'll investigate the screen issue and the phone service to improve our service.
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Efficient and knowledgeable staff
November 11, 2025
Reply from National Windscreens - Tamworth
We appreciate the positive feedback; we are so happy to hear you found our staff efficient and knowledgeable!
Reply from National Windscreens - Tamworth
We're happy to hear that your experience was smooth and stress-free. Thank you for sharing your positive feedback with our team!
Windscreen replacement.
Windscreen replacement.
Unwanted damage to my windscreen from a flying stone.
Straight forward to arrange an appointment plus pleased with outcome.Definitely recommend national windscreen Tamworth as replaced within 2 days of initial enquiry
October 30, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that arranging your windscreen replacement was straightforward. We appreciate your recommendation and are glad the replacement met your expectations after the unfortunate damage. Thank you for your feedback.
Brilliant service and respectful staff
Brilliant service and respectful staff. I was pleased with the service carried out. Thankyou and would definitely recommend
October 29, 2025
Reply from National Windscreens - Tamworth
We appreciate your positive feedback! We're happy to hear that you received brilliant service from respectful staff and that you were pleased with the service.
Very straightforward
National Windscreens resolved can be a fraught issue, getting an OEM screen through the insurer.
They communicated throughout, which is also a big plus.
October 28, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that the process of getting an OEM screen through the insurer was resolved smoothly. We're also glad our communication met your expectations. Thank you for your positive feedback.
Happy with service
Arranging appointment was fast and easy, dropped car off and was contacted when ready , polite staff
October 24, 2025
Reply from National Windscreens - Tamworth
We appreciate your positive feedback. We're happy to hear that arranging your appointment was fast and easy, and that our staff was polite in contacting you.
I was updated on arrival time of engineer via the track app
I was updated on arrival time of engineer, the engineer was clean and smart and very informative of process and made me feel confident of his work
October 22, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that you were updated regarding the arrival time and that the engineer was professional and informative. We appreciate you feeling confident with the work completed. Thanks for your positive feedback.
Reply from National Windscreens - Tamworth
Thank you for your positive feedback!
Reply from National Windscreens - Tamworth
We are so happy to hear that you had a positive experience with our team; thank you for your feedback.
Reply from National Windscreens - Tamworth
We're glad you found our booking process rapid and easy, and that the glass replacement was completed quickly. Thank you for your feedback!
Excellent service
October 7, 2025
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Tamworth
We appreciate you sharing! We are so happy to hear you were pleased with our efficient service and communication.
Friendly helpful staff
Friendly helpful staff, great service, terrific job! I’ve never had my windscreen replaced in the 30 years I’ve been driving, so it was a smooth and easy process. Thank you all for your help.
September 23, 2025
Reply from National Windscreens - Tamworth
We appreciate your positive feedback. We're happy to hear that you found our staff friendly and helpful, and that you received great service. It's wonderful to know the windscreen replacement process was smooth and easy for you. Thank you for your help as well.
Didn't refit my dash cam wiring after…
Didn't refit my dash cam wiring after replacing windscreen
September 23, 2025
Reply from National Windscreens - Tamworth
We appreciate your feedback and regret the dash cam wiring was not refitted. We'll review this to improve our service.
Reply from National Windscreens - Tamworth
We are so glad that you found our service friendly and quick. We appreciate your feedback!
Great service - well done.
Delivered exactly what they promised on time and with courtesy.
September 19, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that we delivered on our promises with timely and courteous service! Thank you for sharing your positive experience with us.
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