Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... See more
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Excellent service The technician broke the windscreen washer jets “due to them being brittle” he promptly ordered new ones and fitted them as soon as they arrived ⭐️⭐️⭐️⭐️⭐️
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My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
412 reviews
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Didn't clean up after themselves…
Didn't clean up after themselves dashboard had loads of debry on it and they left a wire hanging which I'm well aware it for a dash cam someone has fitted in the past but they could of tucked it neatly up with the handles although receptionist was very helpful
January 7, 2025
Reply from National Windscreens - Telford
We appreciate your feedback and understand your concerns regarding the cleanliness of the vehicle. We strive to provide a clean and comfortable experience for all our customers. We will share your feedback with our team to ensure they are aware of the importance of maintaining a clean and organized environment.
Reply from National Windscreens - Telford
Thank you for your positive feedback. We appreciate you taking the time to share your experience and are glad you found our service quick and efficient.
FABULOUS service
FABULOUS service, car pick dropped off after the work was completed knowing I have an issue collecting. Thank you so kindly.
January 14, 2025
Reply from National Windscreens - Telford
We're thrilled to hear about your positive experience! It means a great deal to us that you felt our service was fabulous and that we went the extra mile to accommodate your needs regarding car pick-up. We truly appreciate your kind words and feedback. We strive to provide exceptional service to all our customers, and your review reinforces our commitment to doing so. Thank you again for choosing us and for sharing your wonderful feedback. We hope to see you again soon!
Excellent service and knowledgeable…
Excellent service and knowledgeable fitter. Thank you.
January 8, 2025
Reply from National Windscreens - Telford
We're thrilled to hear you had such a positive experience! Your feedback about the excellent service and knowledgeable fitter is wonderful to receive. We truly appreciate you taking the time to share your thoughts, and it's rewarding to know we met your expectations. We strive to provide top-notch service and expertise, and your comments confirm we're on the right path. We hope to welcome you back again soon!
National Windscreens were really good
National Windscreens were really good, prompt, they let me know as soon as my car was done, they had some problems (existing car problems not them) and they kept me updated. They were professional and I recommend them.
December 24, 2024
Reply from National Windscreens - Telford
We appreciate you sharing your positive experience. We're thrilled to hear that you found our service prompt and professional. We understand that unforeseen car issues can be stressful, and we're glad we were able to keep you informed throughout the process. Your recommendation means a great deal to us, and we'll continue to strive for excellence in all that we do. Thank you again for choosing us.
Replaced at home
Good came to my home to replace my windscreen was really quick and professional
January 1, 2025
Reply from National Windscreens - Telford
We're thrilled to hear about your positive experience! It's wonderful to know that the windscreen replacement was completed quickly and professionally. We appreciate you taking the time to share your feedback, and we're delighted that we could meet your expectations. We strive to provide efficient and high-quality service, and your review confirms we're on the right track. Thank you again for choosing us. We hope to serve you again in the future.
Fantastic service...except..
Had 2 wait 2 extra days for windscreen delivery...but it was fitted fast and to spec...except he forgot to tighten my wiper arms . First time i used them after fitting they didnt work....but got 5 * for quick fit, free coffee, and help from office staff on payment....
December 19, 2024
Reply from National Windscreens - Telford
We appreciate your feedback and are glad to hear that you were happy with the quick fitting, free coffee, and help from our office staff. We understand your frustration about the wiper arms not being tightened. We will take your feedback into consideration and ensure that our technicians are extra careful in the future.
Great customer service.
The on-line booking was really straightforward. I was able to book a home visit for the following day. The member of staff who attended was polite and professional. The windscreen was prepared within a few minutes. Excellent service.
December 16, 2024
Reply from National Windscreens - Telford
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our online booking process easy and that you were able to schedule a home visit so quickly. We appreciate your kind words about our staff member and the efficient service you received. We strive to provide a seamless experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Telford
Thank you for your kind words! We are happy to hear that you found our service efficient and our staff knowledgeable. We strive to provide the best possible experience for our customers.
Reply from National Windscreens - Telford
We're so glad to hear you had a positive experience. We appreciate your kind words about our team.
Efficient, courteous and professional.
Staff were courteous and friendly. The windscreen replacement was carried out well under the time allotted, which was very pleasing. I was most impressed and if I am unfortunate enough to have another damaged windscreen this will be my first port of call.
November 29, 2024
Reply from National Windscreens - Telford
Thank you for taking the time to share your positive experience. We're delighted to hear that you were pleased with the service and the efficiency of the windscreen replacement. We appreciate your kind words and are glad to know that you would choose us again.
Easy and straightforward to book…
Easy and straightforward to book online. Helpful and friendly staff.
Trouble with paying at the end and being on hold for over 30 minutes on the phone line. Helpful and friendly lady on the end of the phone when I was able to get through.
November 28, 2024
Reply from National Windscreens - Telford
We appreciate your kind words about our online booking process and staff. We're sorry to hear you experienced difficulty with the payment process and the wait time on the phone. We value your feedback and will use it to improve our services.
Great service and a really good…
Great service and a really good operative learning the trade overseen by a more senior member of staff, I have to say he did a great job......
November 27, 2024
Reply from National Windscreens - Telford
Thank you for your kind words. We're delighted to hear that you were impressed with the service and the work done by our team. We appreciate you taking the time to share your positive experience.
Brilliant service definitely recommend
Brilliant service, very quick service would definitely recommend and great communication.
November 22, 2024
Reply from National Windscreens - Telford
Thank you for your kind words! We're delighted to hear that you were impressed with our service, speed, and communication. We strive to provide a positive experience for all our customers.
Great service
Great service. Managed to book them to come two days after I got a chip on my windscreen. The service was great and fast on the day.
November 22, 2024
Reply from National Windscreens - Telford
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. We strive to provide quick and efficient repairs, and we're glad that we were able to meet your needs.
New screen
Nice lads he was training after they went I noticed small damage to trim and did not clean screen still got factory resadue on now
November 26, 2024
Reply from National Windscreens - Telford
We appreciate your feedback and are glad you enjoyed the training. We're sorry to hear about the damage and the unclean screen. We'll take your comments into consideration to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The gentleman who came was polite and…
The gentleman who came was polite and explained everything well, the job was completed quickly and to amazing standard, the area of work was clean and left clean, very happy indeed
November 16, 2024
Reply from National Windscreens - Telford
We appreciate your kind words. It's wonderful to hear that you were pleased with the service and the quality of the work. We strive to provide excellent customer experiences, and your feedback is valuable to us.
Reply from National Windscreens - Telford
Thank you for your kind words. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Telford
Thank you for taking the time to share your positive feedback. We're glad to hear you had a nice experience with our team.
Absolutely fantastic service
Absolutely fantastic service, great communication and worked within the time frame given
October 24, 2024
Reply from National Windscreens - Telford
Thank you for taking the time to share your positive experience. We're delighted to hear that you were pleased with the service and communication you received. We appreciate your feedback.
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