Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... See more
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Excellent service The technician broke the windscreen washer jets “due to them being brittle” he promptly ordered new ones and fitted them as soon as they arrived ⭐️⭐️⭐️⭐️⭐️
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
Company replied
During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
410 reviews
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Really poor service.
A bird went through the Windscreen on 21march was told it would take two weeks !!! When they arrived to fix it they didn’t have a trim. That was going to take another week. we were unable to drive it but was asked to drive it to Telford !! or it would be another week. it was eventually fixed on the 14April!!!. It also has a scratch on it but I’ve waited so long I can live with it.
April 15, 2025
Reply from National Windscreens - Telford
We understand your frustration with the delays you experienced during the repair process. We strive to provide efficient service, and it's disappointing to hear that your experience fell short of our standards. We appreciate you bringing this to our attention, and we will use your feedback to improve our communication and parts availability in the future.
Great company!
The men arrived on time and were very pleasant. They replaced the windscreen within an hour and told us what to do and not to do. Most pleased with National Windscreens.
April 18, 2025
Reply from National Windscreens - Telford
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that our team was able to assist you with your windscreen replacement. We value your feedback and will continue to work hard to maintain our high standards.
Reply from National Windscreens - Telford
We appreciate your kind words. We're glad you had a positive experience with our engineer.
Well organised windscreen replacement
Quickly and well organised windscreen replacement. Very cold waiting room and no cafe etc close (Telford) but the replacement was very efficiently managed and done
April 9, 2025
Reply from National Windscreens - Telford
We appreciate your kind words and are glad to hear that you were happy with the efficiency of the windscreen replacement. We understand that the waiting room could have been more comfortable, and we will take your feedback into consideration as we strive to improve our customer experience.
Communication was great
Communication was great. Work carried out as described, Efficiency by nice professional people.
April 4, 2025
Reply from National Windscreens - Telford
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent communication and professional service, and we're glad that our efforts met your expectations.
Excellent communication
March 29, 2025
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Pleasant and professional service.
The job was completed quickly and professionally from reception to the skilled installer, overall a very pleasant experience. I would recommend the Telford Depot for all your vehicle glazing.
March 20, 2025
Reply from National Windscreens - Telford
Thank you for your kind words and positive review. We are delighted to hear that you had a pleasant experience with our team. We strive to provide exceptional service and are pleased that our efforts were appreciated. We are grateful for your recommendation and will continue to work hard to maintain the high standards you experienced.
Great Service
Great Service, quick response, keep you updated through whole process. Brilliant.
March 11, 2025
Reply from National Windscreens - Telford
Thank you for your kind words and positive feedback. We are delighted to hear that you were pleased with our service, quick response times, and the updates provided throughout the process. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent customer service
Really appreciated the contact the day prior to provide a better indication of timing for the work being done. Saved me taking unnecessary time off work (with consequent loss of pay). Excellent customer service. Bit of a shame not one closer!
March 11, 2025
Reply from National Windscreens - Telford
We're thrilled to hear you appreciated the proactive communication regarding your service. We strive to keep our customers informed and minimize any disruption to their schedules. It's wonderful to know our efforts made a positive impact on your day. We value your feedback and will continue to prioritize excellent customer service.
The fitting of the new windscreen went…
The fitting of the new windscreen went well, but I had to bring the car back the next day because of problems with the calibration equipment on the day the new screen was fitted.
March 4, 2025
Reply from National Windscreens - Telford
We appreciate your feedback and are glad the windscreen fitting went well. We understand the inconvenience of having to bring your car back for calibration. We strive to provide a seamless experience and will look into improving our calibration processes to prevent similar issues in the future.
Rear windscreen replaced in a week at…
Rear windscreen replaced in a week at my home. Nice lad came and carried out the work and happy with result. Thank you.
February 18, 2025
Reply from National Windscreens - Telford
We're thrilled to hear you were happy with the service you received. We appreciate you taking the time to share your positive experience.
Windscreen
Arrived in the estimated window. Took around an hour. Car was spotless afterwards. No issues from new windscreen
February 14, 2025
Reply from National Windscreens - Telford
We appreciate you taking the time to share your experience. We're glad to hear that your service was completed within the estimated time frame and that you were satisfied with the results.
Good job.
Your technician informed us of his eta and was on time. He completed the work in good time and was polite and respectful of my property.
February 11, 2025
Reply from National Windscreens - Telford
Thank you for your kind words! We're thrilled to hear that you were pleased with the technician's communication, punctuality, and respectful approach. We strive to provide a positive experience for our customers, and we're happy to hear that we achieved that for you.
Good service
Originally booked for a call out but an issue with the technicians tools got our original date cancelled so had to rearrange, however went to them instead. Which I wish I had done originally as would have been sorted quicker. However staff friendly, helpful and was very apologetic about the circumstances of the reschedule. Job done really well so can't fault that at all.
February 6, 2025
Reply from National Windscreens - Telford
We appreciate your feedback and understand the inconvenience caused by the reschedule. It's great to hear that our staff was helpful and apologetic, and that the job was completed to your satisfaction. We're always striving to improve our services and will take your comments into consideration.
Superb technician
Superb technician.
At the point of booking it would have been preferred to have known if appointment was morning or afternoon.
February 9, 2025
Reply from National Windscreens - Telford
We appreciate your kind words about the technician. We understand the importance of knowing the appointment time in advance and will work to improve our booking process to provide more clarity.
Lack of a receipt
I received a text confirming my appointment, I then received a phone call to ask me to visit at 15.00p.m.
I attended and the work was carried out to a high standard and the premises were clean and tidy. I paid for the work and was advised that I would receive a receipt via email.
We are now a week later, several phone calls of which only one has been answered again promising a receipt by emailand still nothing received.
February 6, 2025
Reply from National Windscreens - Telford
We understand your frustration with the delay in receiving your receipt. We strive to provide excellent service and appreciate your feedback. We will look into this matter and ensure that you receive your receipt promptly.
Replacement window didn't arrive in…
Replacement window didn't arrive in time for original appointment.
February 1, 2025
Reply from National Windscreens - Telford
We understand your frustration with the delayed arrival of your replacement window. We strive to provide timely service and apologize for any inconvenience this caused.
Reply from National Windscreens - Telford
Thank you for your kind words! We're so glad to hear you found our service excellent and that you were kept updated throughout the process. We appreciate you taking the time to share your experience.
Friendliness and professionalism
January 24, 2025
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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