Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
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Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... See more
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Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.6
Excellent
368 reviews
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Made grandad very happy
Front screen replaced in 45 minutes giving me enough time to get to hospital to see my new grandson just after he was born
February 27, 2025
Reply from National Windscreens - Thetford
We're so happy to hear that we were able to help you get to the hospital in time for such a special moment. We understand how important it is to be there for your loved ones, and we're glad we could play a small part in that.
Wery good and fast repair!
February 21, 2025
Reply from National Windscreens - Thetford
We're so glad to hear that you were happy with the repair. We strive to provide fast and efficient service.
Despite being given a pm time slot I…
Despite being given a pm time slot I received an email saying it would be done between 9-5 and on the day I would receive a link to track the technician on the day but didn’t receive one.
When I called the call centre to check on this I was told I probably won’t receive one as it was a pm slot. The person I was speaking to was quite rude in here communication with me.
The technicians eventually called to say they would be with me within that hour once they arrived they worked very promptly. They left tape on my screen without any explanation so I just left it there for a couple of days and removed it.
February 20, 2025
Reply from National Windscreens - Thetford
We understand your frustration with the communication regarding your appointment. We strive to provide clear and consistent information to our customers, and it seems we fell short in this instance.
We appreciate your feedback regarding the call center experience. We will address this with our team to ensure all interactions are handled with the utmost courtesy and professionalism. We are glad the technicians were able to provide prompt service, and we apologize for the inconvenience caused by the lack of tracking information and the tape left on your screen.
Very efficient
Very efficient - expected at the appointment time and job completed in a reasonable time.
February 21, 2025
Reply from National Windscreens - Thetford
Thank you for your positive review. We are glad to hear that you found our service efficient and that the job was completed in a reasonable time. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Thetford
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our staff and service met your expectations.
Reply from National Windscreens - Thetford
Thank you for your kind words! We appreciate you taking the time to share your feedback. We're thrilled to hear you had a positive experience with our service.
Reply from National Windscreens - Thetford
Thank you for your kind words! We're so happy to hear you found our service efficient and our staff friendly. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
Great service, and quick
Very helpful, took my car in early as I was early. Quick and really helpful.
January 29, 2025
Reply from National Windscreens - Thetford
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service to all our customers, and we're happy to know that we met your expectations.
I had to take my car to the depot…
I had to take my car to the depot following a phone call saying the technician couldn’t come to help house -
January 29, 2025
Reply from National Windscreens - Thetford
We understand your frustration with having to take your car to the depot. We strive to provide convenient service, and we apologize that this wasn't the case for you. We appreciate your feedback and will use it to improve our processes.
Do not use this organisation.
After the new windscreen was fitted the windscreen washers were not reconnected. The car was returned to us unsafe, which was confirmed by the garage we take our car to for service.
We are currently trying to speak to someone about the situation with no success. We have phoned at least six times. We have recorded all details of our experience and will be taking this further.
This company returned a car that was not safe to drive, placing lives at risk.
January 17, 2025
Reply from National Windscreens - Thetford
We understand your frustration and apologize for the inconvenience caused. We are committed to providing safe and reliable service to our customers. We will investigate this matter further and take appropriate action to prevent similar incidents from happening in the future.
Really friendly and efficient man
Really friendly and efficient man, would definitely recommend
January 24, 2025
Reply from National Windscreens - Thetford
We're thrilled to hear you had a positive experience! We appreciate your kind words about our team member. We strive to provide excellent service, and it's wonderful to know we met your expectations.
Fast and great service.I’m very…
Fast and great service.I’m very satisfied.Kind employess.
January 16, 2025
Reply from National Windscreens - Thetford
Thank you for your kind words! We're so happy to hear you found our service fast and great. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Great efficient service
Great efficient service. Lovely friendly guys. There’s nothing to do close by though so I walked into town which was a good 20-25 mins each way but killed the time.
January 14, 2025
Reply from National Windscreens - Thetford
We appreciate your kind words about our service and team. We're glad you found our staff friendly and efficient. We understand that the location might not be ideal for everyone, and we appreciate your feedback on the walk into town.
Attention to detail and customer…
Attention to detail and customer satisfaction is second to none.
January 16, 2025
Reply from National Windscreens - Thetford
We appreciate your kind words and are thrilled to hear that you were satisfied with our attention to detail and customer service. We strive to provide the best possible experience for our customers and your feedback is invaluable to us.
Reply from National Windscreens - Thetford
Thank you for your fantastic feedback! We're absolutely thrilled you had such a positive experience with our service. Your comments mean a great deal to us and serve as wonderful encouragement for our team. We strive to provide excellent service to every customer, and your review confirms we're on the right track. We truly appreciate you taking the time to share your thoughts and hope to have the opportunity to assist you again in the future. Your satisfaction is our top priority.
Reply from National Windscreens - Thetford
Thank you for your positive feedback! We are glad to hear that you found our service good and efficient. We appreciate your kind words and are committed to providing the best possible experience for our customers.
Great Service!
Easy to deal with, quick service and pleasant, friendly and attentive staff!
Would definitely use again!
December 19, 2024
Reply from National Windscreens - Thetford
Thank you for your kind words and positive review. We're delighted to hear that you found our service easy to use, quick, and our staff pleasant, friendly, and attentive. We appreciate your feedback and are committed to providing excellent service to all our customers.
My daughter had her screen replaced at…
My daughter had her screen replaced at Thetford. Had sensor issues which they resolved. First heavy rainfall 6 days later (late at night on M11) the passenger arm broke and stopped in the middle of the screen. The driver’s wiper then got snagged and broke off. 3 hours standing in the rain waiting for recovery to be told the retaining bolt on the spindle hadn’t been tightened properly and since quoted over £300 to replace. No apology from National Windscreens just told they don’t cover any damage or faulty workmanship. AVOID.
December 12, 2024
Unprompted review
Reply from National Windscreens - Thetford
We understand your frustration with the recent experience. It's disappointing to hear about the issues you encountered after the screen replacement. We value your feedback and will use it to improve our services.
Stay clear!!
My windscreen was replaced in September to which a scratched screen was fitted so they had to re-replace. After canceling on me numerous times it eventually got sorted BUT an interior trim was damaged in the process…
2 months later!! (7 booked appointments)
After so much time wasting, messing around etc I eventually got a technician to come out to replace the part they damaged but he didn’t replace it, just used a knife to ‘clean it up’ and off he went again.
I was promised the trim that was ordered specifically for my car would be posted to me & a £50 goodwill gesture sent back, I have received the £50 but no trim and now they do not respond to me.
Being self employed I have lost so much time & money due to being constantly messed around by national windscreens with let down appointments etc and now even more out of pocket with a trim that I have to replace👍🏻
September 16, 2024
Unprompted review
Reply from National Windscreens - Thetford
We understand your frustration and apologize for the inconvenience caused by the delays and issues you experienced. We strive to provide excellent service and are disappointed that your experience fell short of our standards.
We appreciate you bringing this to our attention and will investigate further.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Thetford
We appreciate your kind words. It's wonderful to hear that you had a positive experience.
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