Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
Company replied
Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... See more
Company replied
Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... See more
Company replied
Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.6
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Thetford
Thank you for your feedback! We're glad to hear you found our service quick and professional.
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A* service
Friendly staff, top job from start to finish. Would use again definitely. Thanks again
October 30, 2024
Reply from National Windscreens - Thetford
Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received. We appreciate your kind words and look forward to welcoming you back in the future.
Great Job done
The fitter was very good. He let me know 20 minutes before he arrived and did a great job fitting the windscreen. He was courteous and professional. Tidied up afterwords and took all rubbish with him. Thank you Kiran D 👍
October 22, 2024
Reply from National Windscreens - Thetford
We're delighted to hear about your positive experience. We appreciate your kind words about the fitter's professionalism and courtesy. It's great to know he went above and beyond to ensure a smooth and tidy installation. We're glad you're happy with the service.
Easy Reliable and efficient to book and change appointment…
Easy to book and change appointment with minimal fuss. Thank you.
October 22, 2024
Reply from National Windscreens - Thetford
We appreciate your kind words and are delighted to hear that you found our booking and appointment change process easy and hassle-free. Your positive feedback motivates us to continue providing excellent service.
Quick efficient and friendly staff
Quick efficient and friendly staff. Highly recommended.
October 10, 2024
Reply from National Windscreens - Thetford
Thank you for your kind words. We are delighted to hear that you found our service quick, efficient, and friendly. We appreciate your recommendation and will continue to strive for excellence.
Reply from National Windscreens - Thetford
Thank you for taking the time to review your recent experience. We are delighted to hear that you were happy with the service you received.
Phone call was made on the Saturday …
Phone call was made on the Saturday and was dealt within 2 days was very pleased with responce
October 8, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly and helpful service
Very friendly and helpful service. The windscreen was fitted promptly and seems to be as good as new. It is a pity there isn't a branch nearer to us.
September 27, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
There was no portable car covering for…
There was no portable car covering for the gentleman to use as it was raining so was going to cancel but luckily neighbour let us use there garage otherwise would have been hassle to rearrange.
September 27, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Sent here by our insurance company
Sent here by our insurance company, easy to book easy to deal with. Friendly and accommodating staff.
September 24, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Part missing from windscreen and was…
Part missing from windscreen and was told it had been ordered and would be contacted to have it fitted. Never received a call so chased after a week and spoke to local distribution centre who said they would order. They ordered wrong part didn’t find out until came to change. Now awaiting new part and been told purchasing department have to order it but no idea how long this will take therefore still waiting!
August 24, 2024
Reply from National Windscreens - Thetford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
August 28, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient and fast service
Very efficient and fast service. The guys were friendly and not intimidating like many garage situations. Excellent service
August 24, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from start to finish
Excellent service from start to finish. The guys were very friendly, quick and professional and we were made to feel comfortable whilst waiting.
August 9, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Russell was extremely helpful and…
Russell was extremely helpful and knowledgeable - most importantly he was bang on with his timings and left no mess
August 22, 2024
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.