Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
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Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... See more
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Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.6
Excellent
368 reviews
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My experience with National Windscreens …
On arrival at National Windscreens Thetford, I was greeted by Terry and Ben who were very polite and respectful. They fitted the new screen in a lot less time than expected, and the car was handed back to me in the same tidy condition as when I left it. All in all very good experience.
May 21, 2025
Reply from National Windscreens - Thetford
We're happy to hear that you had a very good experience. We appreciate your positive feedback regarding the polite and respectful service and the efficient work completed on your car. Thank you.
Job well done by polite
Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This means you require another party to collect you whilst the windscreen is being replaced and then drop you back when the job is done. This could be anything between 2 and 4 hours. Surely the company could have a small seating area with a tea/coffee machine so you could sit and wait until avoid causing inconvenience to the customer and the third party?
May 16, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are happy to hear you were pleased with our staff's expertise and politeness. We understand your comments regarding the lack of customer waiting facilities and the inconvenience this caused due to our location. We'll consider your suggestions as we explore options for improving our customers' experience. Thank you for your time.
Nice guys in Thetford and had the scree…
Nice guys in Thetford and had the scree changed very quickly
May 7, 2025
Reply from National Windscreens - Thetford
We're thrilled to hear you had a positive experience at our Thetford location. We appreciate your kind words about our team and their quick service.
4 - 4.5 star service!!
Easy to book appointment online easy drop off and good job done. Only things that lost the 5th star was that on arrival one of the workers complained about head office booking in too many people which I thought was a little unprofessional, and when I was told it would take up to 4 hours (and was told that it would definitely be done by 1pm) it was 30 mins overdue - not an issue but would have been if it had been much later
May 6, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are glad you found the booking process, drop-off, and service to be positive. We understand your concern about the worker's comment regarding head office bookings. We strive for professionalism and will address this with our team to ensure a positive experience for all customers.
We also understand your disappointment about the slight delay in your service completion. We aim to provide accurate time estimates and will work to improve our communication and efficiency to minimize such occurrences. Thank you for sharing your experience, as it helps us improve our services.
Really friendly helpful staff who were…
Really friendly helpful staff who were very efficient at what they do
April 24, 2025
Reply from National Windscreens - Thetford
Thank you for your kind words! We're delighted to hear you appreciated our staff's friendliness, helpfulness, and efficiency. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track.
The guys that installed the windscreen
The guys that installed the windscreen. Really helpful and communicative.
April 24, 2025
Reply from National Windscreens - Thetford
We're delighted to hear about the positive experience you had with our team. We appreciate your feedback and are glad you found them helpful and communicative.
Super friendly and quick
Super friendly and quick! Only a one-hour turnaround, instead of the expected four hours, and they were really helpful in letting me sit with my laptop in the waiting area. I would definitely recommend :)
April 23, 2025
Reply from National Windscreens - Thetford
We're so glad to hear you had such a positive experience! We strive to provide quick and friendly service, and we're delighted that you found our team helpful. We appreciate your kind words and recommendation.
done a good job but the black rubber…
done a good job but the black rubber bits on the side were peeling off but other than that a good job
April 10, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are glad you found the overall job satisfactory. We understand your concern about the peeling rubber bits and will take your feedback into consideration for future improvements.
Would have to think twice about using again.
Fitter was great, friendly and professional. This is why 4 * 0 * for customer service operators
Fitter Helped me sort out payment before he could start the job.
However I found the initial call, by the call handler rude unhelpful and demoralising.
My second call regarding payment was un professional and clearly miss informed and more training needed in the business The payment line operator again unhelpful kept telling me my vehicle wasn’t coming up even when I told her a fitter was there, customer service needs to be greatly improved which would have caused me less stress.
April 11, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and understand your frustration with the customer service experience. We strive to provide excellent service to all our customers, and it's disappointing to hear that your initial interactions fell short of your expectations. We value the positive experience you had with the fitter and will use your feedback to improve our customer service training and processes. We are committed to ensuring that all our customers receive the best possible service.
Fast and friendly service as always…
Fast and friendly service as always from the Thetford team.
April 11, 2025
Reply from National Windscreens - Thetford
Thank you for your kind words! We're delighted to hear you consistently experience fast and friendly service from our team. We strive to provide excellent customer experiences, and your feedback confirms we are meeting that goal.
Reply from National Windscreens - Thetford
Thank you for your kind words. We're delighted to hear you found our customer service very good. We strive to provide excellent service and are dedicated to ensuring every customer feels valued and supported.
Fantastic customer service..would…
Fantastic customer service..would recommend to anyone.
Thank you for getting me in so quickly
March 28, 2025
Reply from National Windscreens - Thetford
Thank you for your kind words! We are delighted to hear you had a positive experience and that you would recommend us to others. We appreciate your feedback and are glad you found our service helpful.
Good service but it's a long wait when…
Good service but it's a long wait when there is nowhere to go when your waiting
March 29, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and understand the inconvenience of waiting. We strive to provide efficient service, and we'll take your comments into consideration as we work to improve our processes.
Reply from National Windscreens - Thetford
We appreciate your positive feedback and are glad to hear that the work was completed on time.
Excellent Service
Had to have a full screen replacement, had good communication prior & during the appointment. Staff were polite, helpful & informative.
Would recommend & use Thetford National Windscreens again if required.
March 15, 2025
Reply from National Windscreens - Thetford
Thank you for your kind words. We're delighted to hear that you had a positive experience with our service. We appreciate your feedback regarding the communication and helpfulness of our staff. It's our goal to provide excellent service and we're glad to know we met your expectations. We hope to see you again in the future if needed.
Reply from National Windscreens - Thetford
Thank you for your positive review! We are happy to hear that you found our service and communication to be good. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Quick turnaround pleasant guy
March 21, 2025
Reply from National Windscreens - Thetford
We appreciate your kind words and are glad you had a positive experience.
Quick easy and trouble free.
March 13, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service quick, easy, and trouble-free.
Efficient service and kept up to date…
Efficient service and kept up to date with arrival times etc.
March 8, 2025
Reply from National Windscreens - Thetford
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're glad to hear you found our service efficient and that we kept you informed about arrival times. We strive to provide excellent customer service, and your review confirms we're on the right track.
Good Efficient service
Efficient was completed in an hour and a half, polite windscreen technicians. I was there before time and they started straight away, also gave me directions into town so I could get some lunch as unfamiliar with the area
March 6, 2025
Reply from National Windscreens - Thetford
We're so glad to hear you had a positive experience. We appreciate you taking the time to share your feedback. We strive to provide our customers with efficient and courteous service, and it's wonderful to know our technicians met your expectations. We're happy you found our team helpful and that you were able to enjoy your lunch while waiting.
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