Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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See what reviewers are saying
I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
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Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... See more
Company replied
Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.6
Excellent
368 reviews
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Reply from National Windscreens - Thetford
We appreciate your positive feedback! We are so happy you found our service super friendly and quick.
Great friendly welcome
Great friendly welcome. Very professional & fast turnaround. Please keep up the good work.
July 29, 2025
Reply from National Windscreens - Thetford
We're happy you felt welcomed and that our service was professional and fast. We appreciate your positive feedback and will continue to provide excellent service.
Reply from National Windscreens - Thetford
We appreciate you sharing your feedback! We're happy you found our service friendly, quick, and efficient, and enjoyed the biscuits.
Reply from National Windscreens - Thetford
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it a lot!
Friendly and speedy
Both gentlemen at the Thetford branch were friendly and polite.
My car was ready much quicker than expected and the work done was great.
July 14, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the team at the Thetford branch were friendly and polite! We're glad your car was ready quickly and the work was great. Thank you for your positive feedback.
Helpful…
The staff at the branch were excellent and very helpful. They completed the repair very quickly and were courteous and polite. I would highly recommend.
July 5, 2025
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
We appreciate your review! We're happy to hear that the replacement was so quick and that you received friendly service. Thanks for your feedback.
Was kept update with what was happening…
Was kept update with what was happening from booking car in to the completion.
July 3, 2025
Reply from National Windscreens - Thetford
We're happy you were informed about your car's progress, from booking to completion. Thank you for your positive feedback; we appreciate your time!
Top chaps
The chaps who carried out the work could not have been more helpful and obliging.Done the job in good time and were very customer friendly,we had a bit of a laugh along the way.Top chaps,pity more business are not as obliging as these chaps.
June 25, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that the team was helpful and obliging, completing the work efficiently and creating a friendly atmosphere. It's great to know you had a good experience.
Reply from National Windscreens - Thetford
We appreciate you sharing your positive experience! We're so glad you received fast and efficient service from our technicians.
Nice welcome when we arrived
Nice welcome when we arrived. Friendly and efficient service. Car was ready in very good time.
Cannot fault them thank you
June 26, 2025
Reply from National Windscreens - Thetford
We're happy to hear you received a nice welcome and found our service friendly and efficient. We appreciate your positive feedback and are glad your car was ready quickly.
Reply from National Windscreens - Thetford
We're happy to hear that we met your expectations. Thank you for your positive feedback; we appreciate it!
Mixed.
The gents on the ground were good. I had booked for 8.30am, all of a sudden my appointment was changed with no notice, thankfully the gents on the accommodated. I wasn’t the only customer with the same issue. I was also told I would receive a receipt for my excess together the warranty by email in the next 24 hours, which I haven’t had over two weeks later. So people on the site good, the admin behind, not so good.
June 6, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are sorry your appointment changed without notice. We're happy the team on-site accommodated you. We apologize for the receipt delay and will investigate this to improve our administrative processes. Thank you for bringing this to our attention.
Reply from National Windscreens - Thetford
We're glad you enjoyed your experience with our friendly staff and straightforward service. Thank you for your positive feedback; we appreciate it.
The company were fully supportive and…
The company were fully supportive and gave great advise.
The appointment planning was great and attended when they said they would. The technician was very friendly and informative. Thank you
June 11, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback. We're happy to hear that you felt supported by the company and received great advice. We're also glad the appointment planning met your expectations and that the technician was friendly and informative.
The worry and the reality.
Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at Thetford, and they were up front and realistic about the time it would take, and accurate. No problems at all. Lesson to take from this is: don't book a cinema trip because the computer tells you there's 4 hours to kill. It was barely 1 hour!!
May 21, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing your experience. We're glad the technicians provided speedy and accurate service. We'll review the admin center's estimates to improve accuracy and prevent scheduling mishaps. Thank you for the feedback!
Competent, on time and polite.
Competent, on time and pleasant personnel who carried out the work and gave good advice. Very pleased with the service.
June 13, 2025
Reply from National Windscreens - Thetford
We appreciate you mentioning our personnel's competence, punctuality, and helpful advice. We're very pleased to hear that you were happy with the service we provided.
Reply from National Windscreens - Thetford
We're glad you found your experience to be professional. Thank you for your positive feedback; we appreciate it.
Pleasant and informative staff
Pleasant and informative staff. Work carried out promptly.
June 4, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear you found our staff pleasant and informative and that the work was carried out promptly.
Seamless Process!
Great communication, received a call from the engineer (James) with eta
Arrived on time and completed the job within 10 minutes
A1 service!
May 30, 2025
Reply from National Windscreens - Thetford
We're happy to hear that you had a positive experience with our communication and prompt service. It's great to know the job was completed efficiently. Thank you for your A1 rating!
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