Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... See more
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Always great service. Thetford branch Welcoming on arrival and text message when job is done
Company replied
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
Company replied
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.6
Excellent
375 reviews
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Good all round experience
This company was straightforward and easy to deal with. They are organised. Staff were all friendly and helpful. Windscreen replaced without fuss as soon as replacement received.
September 23, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that you found our company straightforward and easy to deal with. It's great to know that our organized approach and friendly, helpful staff met your expectations, and that the windscreen replacement was seamless once received.
This is the second time I have been…
This is the second time I have been asked to review. My answer is still the same and that is that it was very good.
September 19, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to review us again. We're happy to hear that you had a very good experience with our services. Thank you for your continued feedback!
Reply from National Windscreens - Thetford
We are happy to hear that you had a perfect experience. Thank you for your positive feedback; we appreciate it.
Really lovely staff
Really lovely staff, with a swift and professional service. That's all you can ask for.
September 12, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are so glad to hear you found our staff lovely and the service swift and professional. That is exactly what we aim for!
Russell and Regan from Thetford Branch…
Russell and Regan from Thetford Branch came to my house to replace my windscreen and were very thorough, efficient and courteous, ten out of ten to them both and did your company proud , thank you
September 8, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the team provided such thorough, efficient, and courteous service during your windscreen replacement. Thank you for acknowledging their dedication; we appreciate your positive feedback!
Russel & Regan - Thetford Depot
the two fitter, Russel and Regan were both very polite and helpful, I left the car and they rang me once it was ready to be collected as promised
September 3, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the fitters were helpful and polite, and that the service met your expectations. Thank you for your positive feedback!
After driving home I found that my…
After driving home I found that my window screen washer was disconnected and my dash cam was fitted back on the window screen badly ...and now keeps falling off so aty expense I've had to buy another sticky pad but also need to try and get the old one off
September 3, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are sorry to hear about the issues with your washer and dash cam. We'll review this to ensure our services meet expectations. Thanks for bringing this to our attention.
Reply from National Windscreens - Thetford
We appreciate you sharing your feedback! We are so happy to hear that our staff were great and helpful, and that you had a very good experience.
Both guys that arrived were super…
Both guys that arrived were super helpful and efficient
August 28, 2025
Reply from National Windscreens - Thetford
We're glad you found our team members helpful and efficient. Thank you for sharing your positive experience with us!
Straight forward and quick
Straight forward and quick. Staff curtious and got on with job in hand. Was able to change appointment at fairly short notice due to change in circumstances with no problems
August 30, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to leave us feedback. We're happy to hear that our service was straightforward and quick, and that our staff were courteous. It's also great to know that changing your appointment was easy.
Quick, and professional replacement but booking system needs work
Once booked, the staff at the depot were very welcoming and the replacement was completed quickly and professionally. However, this is the second time I have booked to have a windscreen changed and both times the appointments have been moved from the preferred am to a pm slot. The reminders are sent still referring to the am slot which meant I had to call to check I was still expected in the afternoon. It would be far better if you could show available slots, have them bookable in real time, and then keep to them to the time confirmed as it means putting in place plans for work or other commitments for the whole day ‘just in case’ with the current system
August 29, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback. We're glad the depot staff were welcoming and the replacement was completed quickly and professionally. We apologize that your appointments were moved and for the inaccurate reminders. We'll review our scheduling process to improve time slot accuracy and communication. Thanks again for your time.
The staff were polite
The staff were polite , professional and informative and job completed on time.
To sum up a good experience.
August 22, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing your feedback! We're happy to hear that you found our staff professional, informative, and polite, and that the job was completed on time, leading to a good experience.
Reply from National Windscreens - Thetford
We're happy to hear that the job was completed quickly and to your satisfaction. Thank you for your positive feedback!
Got the job done efficiently-…
Got the job done efficiently- straightforward service no issues
July 7, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to share! We are so happy to hear that the job was completed efficiently with straightforward service and no issues.
Very helpful staff and very friendly…
Very helpful staff and very friendly and professional service. Thanks Terry and Ben 5 🌟.
August 21, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing your positive experience! We are so happy to hear that you were pleased with our friendly and professional team's helpful service.
Reply from National Windscreens - Thetford
We appreciate your feedback! We are so happy to hear that you think it looks great, and that our staff was very efficient.
Fantastic staff and professional work…
Fantastic staff and professional work completed. Made to feel very welcome and cared for. Thank you
August 20, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing your positive experience! We are so happy to hear that you felt welcome and cared for, and that you were pleased with our team's work.
Prompt, Efficient, Hassle Free Experience.
The two technicians were polite, helpful and knowledgeable. They completed the work quicker than anticipated, which was a bonus.
August 19, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the technicians were polite, helpful, and knowledgeable. We appreciate your positive feedback and are glad the work was completed quickly. Thank you!
It wasn't great
It wasn't great. You sent me an appointment for the morning then changed it to the afternoon. After leaving the centre the mirror fell off the windscreen and it needed replacing by the car dealership.
August 16, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to share your experience. We're sorry the appointment time changed and that the mirror detached after your visit, requiring replacement. We'll review this to improve our service.
Have not finished the job and not…
Have not finished the job and not currently wanting to help to put it right
August 14, 2025
Reply from National Windscreens - Thetford
We regret you're not getting the support needed. We'll look into this to see how we can assist you better.
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