Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
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Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... See more
Company replied
Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.7
Excellent
367 reviews
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Quick and friendly service
November 29, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing. We are so happy you were pleased with our quick and friendly service. Thank you!
Very professional
Very professional. Rung me to let me know it was ready .excellent service.
November 21, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to share your positive experience. We're happy to hear that our service met your expectations with professionalism and communication.
Would’ve easily been a 5 star if the…
Would’ve easily been a 5 star if the wrong screen hadn’t have been sent to the workshop.. but 5 stars to the gents that fitted it... well done National Windsreens Thetford…they did a great job😃
November 19, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are glad the team provided a great fitting service. We'll investigate the screen issue to prevent similar situations in the future. Thanks again.
All dealings were done via email
All dealings were done via email. Smooth and efficient.
Windscreen replacement carried out much quicker than had been advised, which was great. Car left clean and tidy.
All round very satisfied.
October 30, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback. We're happy to hear that your experience was smooth and efficient and that the replacement was quicker than expected. We're glad the car was left clean and tidy and that you were very satisfied.
Reply from National Windscreens - Thetford
We're happy to hear that our team was polite and efficient, and that our explanation was thorough. Thank you for your feedback.
Professional fitters
Very friendly professional fitters, Russell and Regan. Arrived at time specified.
October 28, 2025
Reply from National Windscreens - Thetford
We're happy to hear that our fitters were friendly and professional and arrived on time. Thank you for sharing your positive experience with us!
Brilliant.
October 18, 2025
Reply from National Windscreens - Thetford
Thank you for your positive feedback!
Great service and didn’t take too long…
Great service and didn’t take too long either
October 10, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing! We are so happy you were pleased with our great service and its quickness.
Excellent service
I received good communication from the company as to when the Technician would arrive and he did an excellent job of fitting my new windscreen.
October 14, 2025
Reply from National Windscreens - Thetford
We're happy to hear that you received excellent communication regarding the technician's arrival and that they did a great job fitting your new windscreen. Thank you for your positive feedback!
Thank you to Russell and Ben for their…
Thank you to Russell and Ben for their great customer service!
September 26, 2025
Reply from National Windscreens - Thetford
We are so happy to hear that you received great customer service. We appreciate you taking the time to leave us this positive feedback!
Great response
Great response, effective booking, fast service.
Great technician to carry out the repair at my workplace - job done
October 15, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that you experienced a great response, effective booking, and fast service. We're also glad the technician completed the repair well at your workplace.
Reply from National Windscreens - Thetford
We're glad you enjoyed your experience with our fast and polite team members. Thank you for your positive feedback!
Excellent
Dropped the car of and had a phone call within 2 hours to say it had been done,superb job couldnt fault them.
September 26, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the service was completed quickly and to your satisfaction. Thank you for your positive feedback; we appreciate it very much!
Good all round experience
This company was straightforward and easy to deal with. They are organised. Staff were all friendly and helpful. Windscreen replaced without fuss as soon as replacement received.
September 23, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that you found our company straightforward and easy to deal with. It's great to know that our organized approach and friendly, helpful staff met your expectations, and that the windscreen replacement was seamless once received.
This is the second time I have been…
This is the second time I have been asked to review. My answer is still the same and that is that it was very good.
September 19, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to review us again. We're happy to hear that you had a very good experience with our services. Thank you for your continued feedback!
Reply from National Windscreens - Thetford
We are happy to hear that you had a perfect experience. Thank you for your positive feedback; we appreciate it.
Really lovely staff
Really lovely staff, with a swift and professional service. That's all you can ask for.
September 12, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are so glad to hear you found our staff lovely and the service swift and professional. That is exactly what we aim for!
Russell and Regan from Thetford Branch…
Russell and Regan from Thetford Branch came to my house to replace my windscreen and were very thorough, efficient and courteous, ten out of ten to them both and did your company proud , thank you
September 8, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the team provided such thorough, efficient, and courteous service during your windscreen replacement. Thank you for acknowledging their dedication; we appreciate your positive feedback!
Russel & Regan - Thetford Depot
the two fitter, Russel and Regan were both very polite and helpful, I left the car and they rang me once it was ready to be collected as promised
September 3, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the fitters were helpful and polite, and that the service met your expectations. Thank you for your positive feedback!
After driving home I found that my…
After driving home I found that my window screen washer was disconnected and my dash cam was fitted back on the window screen badly ...and now keeps falling off so aty expense I've had to buy another sticky pad but also need to try and get the old one off
September 3, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are sorry to hear about the issues with your washer and dash cam. We'll review this to ensure our services meet expectations. Thanks for bringing this to our attention.
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