Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... See more
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Always great service. Thetford branch Welcoming on arrival and text message when job is done
Company replied
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
Company replied
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.6
Excellent
375 reviews
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An excellent place to get your windscreen fixed.
The service at Thetford was great. Friendly, helpful and efficient. P
December 17, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing! We are so happy to hear that you found the service great, and the staff friendly, helpful, and efficient.
I had my car booked originally booked…
I had my car booked in originally. But when I turned up it was the wrong windscreen for my car. I then waited over two/three weeks for the new one to supposedly turn up. Whilst in the meantime constantly calling for any updates. I found the some of the customer care team rude and condescending. Then as I said they had another in. I turned up and again was the wrong one. It was only by luck that the regional manager and a bloke doing an audit who managed to locate the exact one from the Peterborough depot.
But overall not a good experience. And this is not the first time it has happened either. Suggest in future you make sure you have the correct one. It was very frustrating
December 11, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you faced with your windscreen replacement and the frustration caused by the incorrect parts and communication. We'll review this internally to improve our service and accuracy.
Polite staff and very efficient work
December 11, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We are so happy to hear you found our staff polite and our work very efficient.
Reply from National Windscreens - Thetford
We're happy to hear that you found our services well-organized and informative before your appointment. Thank you for your positive feedback!
Reply from National Windscreens - Thetford
We are happy to hear that you found our service effective and friendly. Thank you for your positive feedback!
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
We're happy to hear that your visit was easy and friendly! Thank you for your positive feedback; we appreciate your time.
Quick and friendly service
November 29, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing. We are so happy you were pleased with our quick and friendly service. Thank you!
Very professional
Very professional. Rung me to let me know it was ready .excellent service.
November 21, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to share your positive experience. We're happy to hear that our service met your expectations with professionalism and communication.
Would’ve easily been a 5 star if the…
Would’ve easily been a 5 star if the wrong screen hadn’t have been sent to the workshop.. but 5 stars to the gents that fitted it... well done National Windsreens Thetford…they did a great job😃
November 19, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and are glad the team provided a great fitting service. We'll investigate the screen issue to prevent similar situations in the future. Thanks again.
All dealings were done via email
All dealings were done via email. Smooth and efficient.
Windscreen replacement carried out much quicker than had been advised, which was great. Car left clean and tidy.
All round very satisfied.
October 30, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback. We're happy to hear that your experience was smooth and efficient and that the replacement was quicker than expected. We're glad the car was left clean and tidy and that you were very satisfied.
Reply from National Windscreens - Thetford
We're happy to hear that our team was polite and efficient, and that our explanation was thorough. Thank you for your feedback.
Professional fitters
Very friendly professional fitters, Russell and Regan. Arrived at time specified.
October 28, 2025
Reply from National Windscreens - Thetford
We're happy to hear that our fitters were friendly and professional and arrived on time. Thank you for sharing your positive experience with us!
Brilliant.
October 18, 2025
Reply from National Windscreens - Thetford
Thank you for your positive feedback!
Great service and didn’t take too long…
Great service and didn’t take too long either
October 10, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing! We are so happy you were pleased with our great service and its quickness.
Excellent service
I received good communication from the company as to when the Technician would arrive and he did an excellent job of fitting my new windscreen.
October 14, 2025
Reply from National Windscreens - Thetford
We're happy to hear that you received excellent communication regarding the technician's arrival and that they did a great job fitting your new windscreen. Thank you for your positive feedback!
Thank you to Russell and Ben for their…
Thank you to Russell and Ben for their great customer service!
September 26, 2025
Reply from National Windscreens - Thetford
We are so happy to hear that you received great customer service. We appreciate you taking the time to leave us this positive feedback!
Great response
Great response, effective booking, fast service.
Great technician to carry out the repair at my workplace - job done
October 15, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that you experienced a great response, effective booking, and fast service. We're also glad the technician completed the repair well at your workplace.
Reply from National Windscreens - Thetford
We're glad you enjoyed your experience with our fast and polite team members. Thank you for your positive feedback!
Excellent
Dropped the car of and had a phone call within 2 hours to say it had been done,superb job couldnt fault them.
September 26, 2025
Reply from National Windscreens - Thetford
We're happy to hear that the service was completed quickly and to your satisfaction. Thank you for your positive feedback; we appreciate it very much!
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