Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
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Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... See more
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Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.7
Excellent
367 reviews
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Windscreen repair.
Excellent, everything was complete in less than 30 minutes. The fitter was very friendly, polite and knowledgeable.
February 21, 2026
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're so happy to learn that our service was quick and that the fitter was friendly, polite, and knowledgeable.
Helpful prior to fitting but then no follow up
Staff were helpful but no one got back to me following emailing my concern, after care was disappointing. The windscreen sensor housing changed shape and the mirror appeared to have been changed too. I wasn’t made aware of this and have not been able to discuss it.
October 28, 2025
Reply from National Windscreens - Thetford
We appreciate your feedback and apologize that our after-care service and communication fell short of expectations. We'll review your concerns regarding the windscreen sensor housing and mirror to improve our service.
TQuick and efficient service.
The windscreen replacement was done quickly and efficiently. It would have been nice to have a public toilet and coffee machine, as the premises are on an industrial estate.
February 19, 2026
Reply from National Windscreens - Thetford
We're happy to hear that the windscreen replacement was done quickly and efficiently. We appreciate your feedback regarding the need for a public toilet and coffee machine.
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
We appreciate you sharing! We are so happy you were pleased with our quick and good service.
Everything was very simple
Everything was very simple. Dropped car off and picked up later that day...everything was fine. Friendly helpful staff as I had changed by booking date with them after realising I had cinema tickets for the original date I had accepted. Thoroughly recommend this company. Had windscreen replaced on my previous car only in July last year too. You get a text when your car is ready to collect. Simples!
February 2, 2026
Reply from National Windscreens - Thetford
We're happy to hear that everything was simple and convenient for you. It's great that our staff was helpful when you needed to change your booking. We appreciate your recommendation and repeat business!
Although we booked for a home…
Although we booked for a home appointment and took time off work they wouldn’t come out as they said it was raining so we had to go to Thetford Depot. We found after the work was done the windscreen washers wouldn’t work and found that they had trapped the washer hose in the front scuttle panel. The screen fit was fine but they need to check their work.
February 10, 2026
Reply from National Windscreens - Thetford
We regret the inconvenience of the depot visit and the washer hose issue. We appreciate you bringing this to our attention. Our team will review this to improve our service.
Reply from National Windscreens - Thetford
We're happy to hear that the process was easy for you. Thank you for your recommendation; we appreciate it.
The staff were really helpful
The staff were really helpful, luckily that particular day they weren't too busy and it was all done and dusted within 90 minutes. My windscreen has been perfect in the weeks since.
My sat nav didn't take me directly to them but it wasn't too difficult to find.
January 27, 2026
Reply from National Windscreens - Thetford
We're happy to hear that our staff were helpful and your windscreen replacement was completed quickly. We appreciate your feedback regarding the directions, and we'll look into improving them. Thank you!
Warm and Welcoming
Warm, welcoming, fast and efficient... Explained everything... And gave us a warm place to sit and wait on a very cold day, thanks...
January 17, 2026
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that you found our service fast and efficient and that you were able to sit in a warm place on a cold day.
Great customer service,on time
Great customer service,on time, friendly staff, clean and efficient
January 8, 2026
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're happy you received great customer service from our friendly, efficient staff, right on time.
Very polite and helpful service…
Very polite and helpful service throughout. Repair done without any issues.
January 3, 2026
Reply from National Windscreens - Thetford
We appreciate you sharing! We are so glad to hear that you received very polite and helpful service and the repair was completed without issues.
Very happy customer
The gentleman that completed the work on my window screen were brilliant thank you very much.
January 3, 2026
Reply from National Windscreens - Thetford
We're happy to hear that the work completed on your window screen met your expectations. We appreciate you taking the time to leave us this wonderful feedback!
An excellent place to get your windscreen fixed.
The service at Thetford was great. Friendly, helpful and efficient. P
December 17, 2025
Reply from National Windscreens - Thetford
We appreciate you sharing! We are so happy to hear that you found the service great, and the staff friendly, helpful, and efficient.
I had my car booked originally booked…
I had my car booked in originally. But when I turned up it was the wrong windscreen for my car. I then waited over two/three weeks for the new one to supposedly turn up. Whilst in the meantime constantly calling for any updates. I found the some of the customer care team rude and condescending. Then as I said they had another in. I turned up and again was the wrong one. It was only by luck that the regional manager and a bloke doing an audit who managed to locate the exact one from the Peterborough depot.
But overall not a good experience. And this is not the first time it has happened either. Suggest in future you make sure you have the correct one. It was very frustrating
December 11, 2025
Reply from National Windscreens - Thetford
We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you faced with your windscreen replacement and the frustration caused by the incorrect parts and communication. We'll review this internally to improve our service and accuracy.
Polite staff and very efficient work
December 11, 2025
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We are so happy to hear you found our staff polite and our work very efficient.
Reply from National Windscreens - Thetford
We're happy to hear that you found our services well-organized and informative before your appointment. Thank you for your positive feedback!
Reply from National Windscreens - Thetford
We are happy to hear that you found our service effective and friendly. Thank you for your positive feedback!
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
We're happy to hear that your visit was easy and friendly! Thank you for your positive feedback; we appreciate your time.
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