Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
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The first screen fitted was a bit small leaving a gap around the windscreen that you could fit your finger in, this caused a fair amount of extra wind noise. National Windscreens carried out a replace... See more
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Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... See more
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Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... See more
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Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.7
Excellent
367 reviews
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Quick, friendly and easy
Lovely chap that sorted the replacement. Good communication and a quick turn around.
Would definitely use the service again (hopefully not needed though!)
May 20, 2026
Reply from National Windscreens - Thetford
We appreciate your positive feedback. We're glad to hear about the good communication and quick service. We're happy you'd use us again!
I had an appointment at Thetford Branch…
I had an appointment at Thetford Branch for 9.00 and the screen was fitted and calibrated by 10.30. Brilliant service by Terry, but the same cannot be said about the call centre who were unhelpful. I could not be away from home for more than 3 hour as my wife is disabled, I suggested to the call handler the screen could be fitted at home and I would take the vehicle to the depot for calibration. I was told this is not possible as the insurance co. will only pay for one visit. I then suggest I could pay for the calibration. I was then told this would be illegal as all functions must be working. Thanks to Terry all is now working fine.
May 14, 2026
Unprompted review
Reply from National Windscreens - Thetford
We appreciate you sharing your experience and are truly sorry to hear about the difficulties you faced with our call center. We are glad that the service provided by our technician was brilliant and that everything is now working fine. We are reviewing your feedback internally to improve our customer service.
Reply from National Windscreens - Thetford
We appreciate you sharing that our service had no issues! We are so happy you were pleased with our work.
Pleasant greeting and efficient service
May 4, 2026
Reply from National Windscreens - Thetford
We appreciate you sharing that our greeting was pleasant and the service efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Thetford
We appreciate you sharing that our staff was pleasant and the result brilliant! We are so happy you were pleased with our service.
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Thetford
We appreciate you sharing that our team was friendly and professional! We are so happy you were pleased with us.
Reply from National Windscreens - Thetford
We appreciate you sharing that our service was good, staff helpful, and timings prompt! We are so happy you were pleased with us.
Staff very friendly told us the best…
Staff very friendly told us the best way to walk into town work done earlier than expected
April 16, 2026
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and helpful and that the work was completed ahead of schedule.
Reply from National Windscreens - Thetford
We appreciate you sharing your feedback regarding our punctuality, speed, and the quality of our work! We are so happy you were pleased with us.
V.good service with a job well done.
April 9, 2026
Reply from National Windscreens - Thetford
We appreciate you sharing that our service was very good and the job was well done! We are so happy you were pleased with us.
Reply from National Windscreens - Thetford
We appreciate you sharing that our people were friendly, fast, and efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Thetford
We appreciate you sharing that our service and communication were great! We are so happy you were pleased with us.
Reply from National Windscreens - Thetford
We appreciate you sharing that our staff was pleasant and that we provided good quality service! We are so happy you were pleased with our work.
The first screen fitted was a bit small…
The first screen fitted was a bit small leaving a gap around the windscreen that you could fit your finger in, this caused a fair amount of extra wind noise. National Windscreens carried out a replacement without any fuss and the new screen fitted just fine!
March 19, 2026
Reply from National Windscreens - Thetford
We appreciate you bringing this to our attention. We're sorry the initial fit wasn't right and caused extra noise. We're glad the replacement screen fits well and that the issue was resolved without complications. Thanks for your feedback.
They were brilliant
They were brilliant. I have MS and find going to garages difficult but the people couldn't have been more helpful and the windscreen was soon sorted.
March 16, 2026
Reply from National Windscreens - Thetford
We're happy to hear that our team was helpful and efficient in resolving your windscreen issue. We appreciate you sharing your positive experience and thank you for your review.
Great experience
Great experience. Kept up to date with the progress of the repair. Thank you
March 15, 2026
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We are so happy to learn that you had a great experience and were kept informed about the repair progress.
All sorted
Overall the service was very good. There was several changes in appoint times, delivery of a broken windscreen, and unplugged sensors. However, this was all efficiently sorted out so never became problems.
March 8, 2026
Reply from National Windscreens - Thetford
We appreciate your feedback. We are happy to hear that our team efficiently addressed the appointment changes, windscreen issue, and sensor issue. We value your comments.
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen repair.
Excellent, everything was complete in less than 30 minutes. The fitter was very friendly, polite and knowledgeable.
February 21, 2026
Reply from National Windscreens - Thetford
We appreciate your positive feedback! We're so happy to learn that our service was quick and that the fitter was friendly, polite, and knowledgeable.
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