I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
Lots of emails to remind me about my appointment, & also text messages, when vehicle was ready they texted me & I could pick it up when I was ready. The only problem I did have was I bought some new... See more
Company replied
Company responded quickly after initial contact, to offer me a date and time to replace my windscreen. On the day, the fitter contacted to inform me of approximate time of arrival. The two fitters w... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
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Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
310 reviews
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Great service from beginning with the…
Great service from beginning with the lady that booked my car in, also great service from the 2 gentleman who repaired my car.
May 9, 2025
Reply from National Windscreens - Trowbridge
Thank you for your positive review. We are thrilled to hear that you had a great experience from the initial booking to the repair. We strive to provide excellent customer service and appreciate your kind words.
Friendly Service
Sometimes garages can be intimidating but this was a reassuring easy experience and would highly recommend. Friendly team at the Trowbridge location.
May 7, 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our team friendly and the process reassuring. We strive to make every customer feel comfortable and confident in our services.
Reply from National Windscreens - Trowbridge
Thank you for your kind review! We are thrilled to hear that you were pleased with our service and work. We strive to provide excellent service and appreciate your feedback.
Reply from National Windscreens - Trowbridge
We appreciate your kind words about the technician. We're glad you had a positive experience.
fantastic service vehicle front…
fantastic service vehicle front windscreen on a ford transit custom fitted and finished within 2 hours
April 29, 2025
Reply from National Windscreens - Trowbridge
We're thrilled to hear about your positive experience! We strive to provide efficient and high-quality service, and we're delighted that you were satisfied with the windscreen replacement on your Ford Transit Custom. We appreciate your kind words and hope to see you again soon.
Reply from National Windscreens - Trowbridge
We appreciate your feedback and are glad you found our service prompt and that we kept to our appointment. We strive to provide a positive experience for all our customers.
Useless.... never use again.
You booked a company van in for a replacement windscreen only to forget to order a screen in wasting an engineers time. No apology or remorse for causing a loss of time and money.
April 18, 2025
Reply from National Windscreens - Trowbridge
We understand your frustration with the inconvenience caused. We strive to provide excellent service and apologize for the lapse in communication that led to this situation. We are committed to learning from this experience and improving our processes to prevent similar occurrences in the future.
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We are delighted to hear you had a positive experience with our service. We strive to provide efficient and high-quality work, and we appreciate you taking the time to share your thoughts.
Reply from National Windscreens - Trowbridge
We're glad to hear that you had a positive experience with our communication regarding your delivery issue. We strive to provide excellent customer service and are always happy to assist our customers.
Very happy with the service provided!
Can't fault the service provided by National Windscreens. I was put in touch with them via an insurance claim, and an appointment was arranged within a few days. The technician came out to my driveway, and he was really pleasant and professional. He had kept me informed en route of his approximate arrival time; you can also track this via your order number. He explained to me the process and risks, and about half an hour later, my windscreen chips were repaired. Two weeks later the repair is holding up just fine, so I'm very happy with the service provided.
March 13, 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your positive experience with National Windscreens. It's wonderful to hear that you were impressed with the service you received, from the initial contact through to the repair itself. We're particularly pleased that you found the technician to be pleasant and professional, and that he took the time to explain the process and risks involved. We strive to provide our customers with a seamless and efficient experience, and it's rewarding to know that we met your expectations. We're glad that the repair is holding up well, and we hope you continue to be satisfied with the service you receive from us in the future.
Friendly staff
March 20, 2025
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
After a bit of a wait the windscreen…
After a bit of a wait the windscreen was done very quickly
March 8, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind review. We appreciate you taking the time to share your experience. We are glad to hear that you were happy with the service you received.
Everything was simple
Everything was simple - to arranging the job, to it being completed efficiently.
March 13, 2025
Reply from National Windscreens - Trowbridge
We appreciate your kind words and are glad to hear that you found the entire process, from scheduling to completion, to be straightforward and efficient. We strive to make our services as convenient and hassle-free as possible for our customers.
Quick windscreen change brilliant…
Quick windscreen change brilliant service would recommend
February 25, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We're delighted to hear you were happy with the speed and quality of the windscreen replacement. We appreciate your recommendation.
The team were very friendly and…
The team were very friendly and efficient.
I would recommend them to any one who wants a job done well.
They replaced screen on Range Rover, you would not have known that they had worked on the car.
February 28, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were impressed with the team's friendliness, efficiency, and the quality of their work. We strive to provide excellent service and are pleased that you found our team to be helpful and professional.
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We are delighted to hear that you found our repair service quick, efficient, and that you were pleased with the service you received. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Highly recommend!
Great communication, friendly technician and he was extremely patient with my car when it wouldn’t cooperate going back together, not sure I’d have been that calm with it 😂
Paid my excess to the technician upon completion & national windscreens took care of the rest with insurance. Would definitely recommend.
February 21, 2025
Reply from National Windscreens - Trowbridge
We're so glad to hear that you had a positive experience with our technician. We appreciate you recognizing his patience and friendly demeanor, especially when dealing with a challenging situation. It's great that you found the communication clear and that the process with your insurance was smooth. We strive to provide excellent customer service and we're happy to hear that we met your expectations.
Reply from National Windscreens - Trowbridge
Thank you for your kind words and positive feedback. We're delighted to hear that you found our service excellent. We strive to provide exceptional customer service, and your comments are encouraging to our team. We appreciate you taking the time to share your experience.
Accommodating
Accommodating , polite , prompt service, friendly bunch of chaps at Trowbridge branch. Would recommend
January 29, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words and five-star rating! We are delighted to hear that you found our service accommodating, polite, and prompt. We strive to provide friendly and helpful service to all our customers, and we are pleased that you found our team at the Trowbridge branch to be so. We appreciate your recommendation and look forward to serving you again in the future.
The lads at the Trowbridge branch were…
The lads at the Trowbridge branch were brilliant. They did a fantastic job. Far far better than Autoglass service which I dealt with earlier in the year. Thanks 🙏
January 21, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words. We are thrilled to hear that you were so impressed with the service you received at our Trowbridge branch. We strive to provide excellent customer service and are delighted that our team exceeded your expectations.
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