I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lots of emails to remind me about my appointment, & also text messages, when vehicle was ready they texted me & I could pick it up when I was ready. The only problem I did have was I bought some new... See more
Company replied
Company responded quickly after initial contact, to offer me a date and time to replace my windscreen. On the day, the fitter contacted to inform me of approximate time of arrival. The two fitters w... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
Company replied
Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best company!
Very quick respond, amazing price, friendly professional team! Wouldn’t call anybody else!!
January 15, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. We strive to provide excellent service and appreciate your recognition.
Reply from National Windscreens - Trowbridge
We're thrilled to hear you're happy with the clean and efficient repair of your camera mount! It's wonderful to know we could help restore your equipment and get it working perfectly on your new screen. We appreciate you taking the time to share your positive feedback; it means a great deal to us. We strive to provide the best possible service, and your review confirms we're on the right track. Thank you again for choosing us and for your kind words. We hope you continue to enjoy your restored camera mount!
very quick clean best job realy good…
very quick clean best job realy good thank you
steve gomersall
January 8, 2025
Reply from National Windscreens - Trowbridge
We're thrilled you had such a positive experience! Your feedback means the world to us, and we're so glad we could meet your expectations. We appreciate you taking the time to share your thoughts, and we hope to see you again soon. We strive to provide the best possible service, and your kind words are a wonderful encouragement to our team. Thank you again for your review. We truly value your business and hope to exceed your expectations on your next visit. We are committed to consistently providing high-quality service and appreciate your recognition of our efforts.
Reply from National Windscreens - Trowbridge
We're thrilled you found our service efficient and that you had a positive experience with our operative. We appreciate you taking the time to share your feedback, and we're delighted to hear that your interaction was both pleasant and efficient. Your kind words are truly valued, and they motivate us to continue providing excellent service. We strive to ensure every customer interaction is positive and efficient, and your review confirms we are achieving that goal in your case. Thank you again for your wonderful feedback; we hope to serve you again soon.
Quick and efficient
I was really worried taking in my new car - only 600 miles on the clock - after a stone chipped the windscreen.
The new windscreen was fitted quickly and efficiently by a very helpful and reassuring person.
December 20, 2024
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your experience. It's understandable that you would be concerned about a new car, especially with such low mileage. We're glad to hear that the windscreen replacement was handled quickly, efficiently, and with such helpful and reassuring service.
Reply from National Windscreens - Trowbridge
Thank you for your kind words. We're delighted to hear you found our staff friendly and helpful. We appreciate your feedback.
A quick and professional service.
November 29, 2024
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We're happy to hear you found our service quick and professional.
The cover for LAD keeps coming off
The cover for LAD keeps coming off. Otherwise the service was really good.
November 21, 2024
Reply from National Windscreens - Trowbridge
We appreciate your feedback. We're sorry to hear about the cover issue. We strive to provide high-quality products and services.
Guys at garage were brilliant and…
Guys at garage were brilliant and system from phoning insurance company to getting booked in was very slick.....only reason not 5 stars due to incorrect windscreen ordered initially..but so many options on new cars so not surprising this happens. Thanks for a good job 👏
November 27, 2024
Reply from National Windscreens - Trowbridge
Thank you for your kind words about our team and the ease of booking. We appreciate your understanding regarding the initial windscreen order. We strive for accuracy in every aspect of our service and will continue to improve our processes.
The technician was excellent
The technician was excellent . Very polite and efficient.
Did a great job.
November 13, 2024
Reply from National Windscreens - Trowbridge
We're delighted to hear about your positive experience. It's wonderful to know that you were pleased with the technician's professionalism and efficiency. We appreciate your feedback and will share it with the team.
Really helpful
Really helpful - was able to fix the windscreen rather than replacing it.
November 13, 2024
Reply from National Windscreens - Trowbridge
We're thrilled to hear that you found our service helpful and were able to fix your windscreen. We strive to provide our customers with the best possible experience.
Far superior service to Autoglass!
Far superior service to Autoglass when we had the same unfortunate experience of needing to replace the windscreen in April. They took 4 months to order the part and multiple issues with the service whereas National Windscreens communicated throughout and had the windscreen replaced within a week of the call. Would definitely recommend.
November 7, 2024
Reply from National Windscreens - Trowbridge
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service to be superior to your previous experience. We strive to provide our customers with a seamless and efficient service, and we're glad that we were able to meet your expectations. We appreciate your kind words and recommendation.
Excellent Service
Friendly and efficient service. Kept in contact to update me on what time they expected to be with me and were courteous and informative.
October 30, 2024
Reply from National Windscreens - Trowbridge
Thank you for your kind words. We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing excellent service.
Reply from National Windscreens - Trowbridge
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience.
Really good service
Really good service, my windscreen was replaced quickly. Friendly, helpful and knowledgeable staff
October 29, 2024
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are glad you found our staff friendly, helpful, and knowledgeable.
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellect hassle free service
Good frist contact on the phone. Mobile van turned up on time, was clear about what could and could not be achieved. Made a good job and was good at communicating with customer.
October 21, 2024
Reply from National Windscreens - Trowbridge
We appreciate your kind words! We're glad you had a positive experience with our team. We strive to provide excellent service and are pleased to hear that our technician was able to meet your needs.
Professional service
Windscreen on our minibus we required is an unusual shape.They had to order it from manufacturer. That wasn't a problem for National Windscreen. Within 5 days we had brand new windscreen fitted. Highly recommended
October 13, 2024
Reply from National Windscreens - Trowbridge
We appreciate your kind words and are glad to hear that you were satisfied with our service. We understand that finding the right windscreen for your minibus can be challenging, and we're pleased that we were able to source and install a new one for you within five days. We strive to provide our customers with the best possible experience, and we're happy to hear that we met your expectations.
Great customer service
Great customer service, kept me informed throughout the process.
October 18, 2024
Reply from National Windscreens - Trowbridge
Thank you for taking the time to leave a review. We're glad to hear you were happy with the service you received. We appreciate your feedback.
Efficient friendly operatives who…
Efficient friendly operatives who replaced my windscreen in exactly the time they had estimated. Would have been 5 stars but during the process, the windscreen washer tube was knocked off a mounting and I thought my washers had failed until I found and fixed the problem.
October 18, 2024
Reply from National Windscreens - Trowbridge
We appreciate your kind words about our operatives and their efficiency. We're sorry to hear about the issue with your windscreen washer tube. We strive for a smooth and flawless experience for all our customers, and we'll take your feedback into account to ensure that such incidents are minimized in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.