Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact custo... See more
Company replied
Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
Company replied
The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time. However, when we collected the vehicle which was at the end of the day,... See more
Company replied
Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
795 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Called last week to say that the chip…
Called last week to say that the chip had a split through it they said they would get someone to contact me and they haven’t. Guy that came was on his phone pretty much the whole time he was doing my car. The chip looks worse that before but doesn’t have the dip of the chip anymore. Left windows really messy with marks and prints and sriff on the dash
October 21, 2025
Reply from National Windscreens - Watford
We appreciate you bringing this to our attention. We're sorry to hear that your experience did not meet expectations and that our service follow-up was lacking. We'll review this internally to improve our service and quality. Thank you.
Parking spaces not available
Parking spaces not available, told by technician easy done in 1 hour. Returned in hour and half and car not started.
October 24, 2025
Reply from National Windscreens - Watford
We regret the parking and time issues you faced. We'll review this to improve our service and appreciate your feedback.
Reply from National Windscreens - Watford
We appreciate your positive feedback! We are so happy to hear that you received good, timely service from our very friendly staff.
good work
New windscreen and re-calibration of sensors fixed a problem that Hyundai, Endeavour North London claimed was OK and "in spec".
The autodip of main beam headlight hadn't worked for two years, despite two annual services and one warranty inspection never fixed; now OK.
October 18, 2025
Reply from National Windscreens - Watford
We appreciate you sharing your experience. We're happy to hear that the windscreen replacement and sensor recalibration resolved the auto-dip headlight issue you experienced. It's great to know that it's now working as expected. Thank you for your feedback.
Excellent communications n work !!
Excellent communications and the work was completed as expected. Good advise post work so nothing negative here !!
October 16, 2025
Reply from National Windscreens - Watford
We're happy to hear that you had excellent communication and the work was completed to your expectations. We appreciate your positive feedback and are glad our advice was helpful!
Reply from National Windscreens - Watford
We appreciate your comments. We're sorry the service did not meet expectations from start to finish. We'll look into this.
Excellent customer service …
It was my first time visiting National Windscreens, I was very impressed how quickly and efficiently my windscreen was replaced. Their staff members were also friendly and professional. Thank you National Windscreens for such excellent customer service.
October 15, 2025
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear that you were impressed with how quickly and efficiently your windscreen was replaced. It's great to know you found our staff friendly and professional, and that you received excellent customer service.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The whole experience was very smooth…
The whole experience was very smooth from contacting my insurance company to being given an appointment at the local windscreen replacement company. The staff and engineer at the windscreen company were very friendly, helpful and professional. Completing a great job very efficiently.
October 8, 2025
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear that the entire process, from contacting your insurance to the appointment and the service provided by our staff and engineer, was smooth, friendly, helpful, and professional. We're glad the job was completed efficiently.
Reply from National Windscreens - Watford
We appreciate you sharing that our staff was warm, friendly, and knowledgeable. We are so glad you had a positive experience.
Scratch on dashboard
I recently had my car’s windscreen replaced at the Watford branch of National Windscreens. While the replacement itself seems to have been done correctly, I was disappointed with the condition in which the car was returned to me.
Unfortunately, there was a noticeable scratch left on the dashboard something that could and should have been avoided with a bit more care during the job. In addition, the front-facing camera and its cable were left hanging down, and the car was handed back in a rather untidy state. While I didn’t mind the mess too much, the damage to the dashboard was unacceptable and has left a lasting negative impression.
I hope the team improves their attention to detail and takes better care when working inside customers’ vehicles in the future.
October 1, 2025
Reply from National Windscreens - Watford
We appreciate your feedback and regret that the service did not meet expectations. We're sorry about the scratch on the dashboard and the untidy state of your car. We'll address these points to improve our attention to detail and care during windscreen replacements.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Reply from National Windscreens - Watford
We appreciate you sharing! We are so happy you were pleased with our super fast and efficient service.
Genew widscreenntleman done a great job all done…
Gentleman done a great job all done with in the hour
October 2, 2025
Reply from National Windscreens - Watford
We're glad you were pleased with the prompt service. Thank you for sharing your positive experience with us!
Got there on time but had to wait 2:30…
Got there on time but had to wait 2:30 hours before anyone started on car. So overall it was a very long day
October 2, 2025
Reply from National Windscreens - Watford
We regret the extensive wait time you experienced before service began. We appreciate your feedback and will review our scheduling to improve.
Great service
Great service - easy to book appointments, kept up to date.
Easy on the day - very friendly staff and excellent quality work.
Thank you
October 3, 2025
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're happy to hear the appointment booking was easy, you were kept informed, and that you found our staff friendly and the work excellent. Thank you!
Amazing experience!!!
Amazing experience. They replaced the windscreen and front passenger window while I waited. Took less than I expected, would recommend!
October 2, 2025
Reply from National Windscreens - Watford
We're happy to hear that your service was completed quickly and efficiently. We appreciate your recommendation and are glad you enjoyed your experience with us.
Seen straight away when i arrived
Seen straight away when i arrived. Staff were polite and did a great job in half the time i was quoted. Great service.
October 1, 2025
Reply from National Windscreens - Watford
We're happy you were seen promptly and found our staff polite. It's great to hear that the work was completed quickly. Thank you for your positive feedback regarding our service!
Unusually easy repair-shop trip
Quick, no-fuss, friendly - the most easygoing repair-shop trip I’ve ever had. And a short walk to Flourish bakery while you wait!
September 23, 2025
Reply from National Windscreens - Watford
We're happy to hear that your repair experience was quick and friendly! We appreciate you mentioning the nearby bakery. Thank you for your positive feedback!
Car was ready very quickly and very…
Car was ready very quickly and very helpful staff
September 26, 2025
Reply from National Windscreens - Watford
We appreciate you taking the time to share your feedback! We're so glad to hear our staff was helpful and your car was ready quickly.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.