The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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See what reviewers are saying
Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
Company replied
Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... See more
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Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
808 reviews
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Reply from National Windscreens - Watford
We appreciate you sharing that you experienced excellent and efficient service with great communication! We are so happy you were pleased with us.
Great company made it very easier and…
Great company made it very easier and super clean and tidy
March 30, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We are so happy to learn that our company made it easier for you and was super clean and tidy.
Professionally completed works
Professionally completed works. Staff knowledgeable and respectful.
Completed within stated timeframe
March 27, 2026
Reply from National Windscreens - Watford
We're happy to hear the works were professionally completed. It's great to know you found our staff knowledgeable and respectful and that the work was on time.
Asked for OEM screen and this was…
Asked for OEM screen and this was fitted professionally.
Unfortunately the fitted camera was not refitted correctly. The new sticky pad was insufficient and the camera fell off the screen so now I have to visit BMW.
March 31, 2026
Reply from National Windscreens - Watford
We appreciate your feedback. We're sorry the camera wasn't refitted correctly and caused an issue with your BMW. We'll review our fitting process to prevent this in the future.
Reply from National Windscreens - Watford
We appreciate you sharing that our service was quick, efficient, and friendly! We are so happy you had a great experience with us.
Kept me informed and explained why the…
Kept me informed and explained why the windscreen takes a long time to calibrate
March 25, 2026
Reply from National Windscreens - Watford
We're glad you were informed about the calibration. We appreciate you taking the time to share your positive experience with us!
I very much liked the fact that you…
I very much liked the fact that you were very obliging with the appointment and even rang before the day to say that if I arrived at 7.30am I would be attended to first. I was dissappointed in that the technician didn't clean the area around the camera behind the screen and I will forever see dust there. The worshop air must have been dusty. If I was really picky the windscreen was just off centre by a few millimetres, but this is not on a valuable classic so I am not going to be fussed about this .
March 27, 2026
Reply from National Windscreens - Watford
We appreciate you highlighting our appointment flexibility. We regret the dust behind the screen and the slight misalignment; this isn't the standard we aim for. We'll review our processes to improve our attention to detail. Thank you for your feedback.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient and professional service…
Very efficient and professional service from first contact to completion. Had plenty of reminders about booked appointment. Would definitely recommend.
March 25, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to learn that you found our service efficient and professional from start to finish and that you received helpful reminders.
Good customer communication and a…
Good customer communication and a professional approach
March 20, 2026
Reply from National Windscreens - Watford
We appreciate you sharing that we have good customer communication and a professional approach! We are so happy you were pleased with us.
Quick service and extremely…
Quick service and extremely professional!!
Guys from the site was very polite and they help me to keep the car there overnight there because I didn't have how to pick it in the same day!
Thank you!
March 19, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback and are happy to hear that you experienced quick, professional service. We're also glad we could help you keep your car overnight.
Very good to deal with
Very good to deal with. Booking on the phone was easy and the technician who carried out the work was very good.
March 24, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that booking on the phone was easy and the technician who carried out the work was very good.
Helpful polite staff
March 18, 2026
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Watford
We appreciate your positive feedback. We are so happy to learn that our staff were polite, friendly, prompt, and helpful to you.
3 visits and yet more damage to car
3 visits, 2 windscreens and damaged trim, The Watford branch are a laughing stock and never taking a car there again!
March 6, 2026
Reply from National Windscreens - Watford
We regret your experience and the damage to your car. We appreciate your feedback and will review what happened at the Watford branch.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Watford
We're happy your experience was hassle-free with easy drop-off and pick-up. Thank you for your positive feedback!
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Staff are approachable and polite
Staff are approachable and polite, very Proffesional. Keep up the good work, Hapoy to be their costumer.
March 11, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that our approachable and polite staff provided a professional experience. We're glad you're our customer.
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