The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact custo... See more
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Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
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The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time. However, when we collected the vehicle which was at the end of the day,... See more
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My experience with National Windscreens was really great. Easy to book on the website. Kept me up to date with my appointment with multiple reminders and even brought my appointment to an earlier time... See more
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
794 reviews
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Reply from National Windscreens - Watford
We appreciate your positive feedback. We are so happy to learn that our staff were polite, friendly, prompt, and helpful to you.
3 visits and yet more damage to car
3 visits, 2 windscreens and damaged trim, The Watford branch are a laughing stock and never taking a car there again!
March 6, 2026
Reply from National Windscreens - Watford
We regret your experience and the damage to your car. We appreciate your feedback and will review what happened at the Watford branch.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Watford
We're happy your experience was hassle-free with easy drop-off and pick-up. Thank you for your positive feedback!
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Staff are approachable and polite
Staff are approachable and polite, very Proffesional. Keep up the good work, Hapoy to be their costumer.
March 11, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that our approachable and polite staff provided a professional experience. We're glad you're our customer.
Great speedy service.
March 11, 2026
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
They were unable to calibrate the…
They were unable to calibrate the system after fitting the new screen. The manager was supposed to call me on Monday morning, he did not call. I had to get onto the main switchboard and they could not get him to answer the phone so they emailed them, nothing happened. I had to register a complaint the next day and still nothing happened. No one at the Watford Branch ever answers the phone. I have a message now saying that the screen has been ordered, they are completely and utterly useless.
March 8, 2026
Reply from National Windscreens - Watford
We appreciate you bringing this to our attention. We are sorry that the system calibration was not completed after the screen fitting and that our communication was lacking. We're looking into why the follow-up did not occur as expected and why the branch was difficult to contact.
The repair was quick and only the lack of a decent waiting room I would give them a 5 star review
The repair was quick
March 3, 2026
Reply from National Windscreens - Watford
We appreciate you taking the time to share your experience, and we are so happy that the repair was completed quickly for you.
I booked the time and manage to take…
I booked the time and manage to take back my car in 3 hours with my windscreen replaced. Very responsible and nice staff.
March 6, 2026
Reply from National Windscreens - Watford
We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback and are glad our staff was responsible and nice.
The man who had seen to me at the…
The man who had seen to me at the centre were very respectful. My windscreen was replaced in a timely manner and the result was perfect. Thanks again
March 6, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're happy to hear that you were treated respectfully at the centre and that your windscreen replacement was completed in a timely manner with a perfect result.
Reply from National Windscreens - Watford
Thank you for your positive feedback!
Reply from National Windscreens - Watford
We're happy to hear that our prompt service and clear communication met your expectations. Thank you for your positive feedback!
Customer service should be able access stock logs for all deports in there regions
The length of time from request is to Long. You should know what you have in stock, and be able to rely to customer, a true estimate, if a screen needs to be ordered. Also your tracking system is poor.
Service person was good and timely at the Job.
February 25, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and apologize for the delays and tracking issues you experienced. We're glad the service person was timely and effective. We will review our processes to improve our response times and tracking accuracy.
Car fixed promtly and everything went…
Car fixed promtly and everything went smoothly. Easy to arrange and contact was very good.
February 26, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that your car was fixed promptly and everything went smoothly. We're also glad it was easy to arrange.
Excellent windscreen replacement
Did an excellent job of replacing a cracked windscreen. No problems at all.
February 24, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that we did an excellent job replacing your cracked windscreen with no problems.
Replaced my windscreen hassle free
Replaced my windscreen hassle free.
Staff were friendly and professional.
February 15, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that your windscreen was replaced hassle-free and that our staff were friendly and professional.
Dash cam was not reattached to the…
Dash cam was not reattached to the screen properly, after two days the dashcam fell of the screen (and all wiring came out) whilst driving on the Motorway.
February 17, 2026
Reply from National Windscreens - Watford
We appreciate you bringing this to our attention. We're sorry the dash cam detached and wiring came loose while driving. We'll review this issue.
Very pleased with the service
Very pleased with the service. Friendly and helpful staff. Job was done effectively. Would recommend
February 11, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that you were pleased with our friendly, helpful staff and effective service. We appreciate your recommendation.
Reply from National Windscreens - Watford
We appreciate you sharing that our booking and service were very good! We are so happy you had a positive experience with us.
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