The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact custo... See more
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Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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See what reviewers are saying
Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
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The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time. However, when we collected the vehicle which was at the end of the day,... See more
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My experience with National Windscreens was really great. Easy to book on the website. Kept me up to date with my appointment with multiple reminders and even brought my appointment to an earlier time... See more
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
794 reviews
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Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens Watford
The service we received at Watford was very good despite the central reservation administrator neglecting to inform them that we requested 8.30-9.00 drop off. On arrival we were told our booking was for anytime drop off however they accommodated us and the car was finished by lunchtime
February 10, 2026
Reply from National Windscreens - Watford
We appreciate your feedback. We're glad the team accommodated your preferred drop-off time, despite the initial miscommunication. We will address this with the relevant team to prevent similar issues in the future. Thank you for your patience.
Replace windscreen
After a very good start comunications great, my appointment cancelled on the day, then car not automatically rebooked,after about 5-6 calls to the main number, finally got a weekend booking, job done well by the branch.
February 14, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the branch completed the job well. We regret the issues with your original appointment and rebooking process. We will review our communication to improve.
I am satisfied with the service and…
I am satisfied with the service and performance of the work
February 14, 2026
Reply from National Windscreens - Watford
We're so happy to learn you are satisfied with the service and the work performed. We appreciate you sharing your positive feedback with us!
Reply from National Windscreens - Watford
Thank you for your positive feedback!
Great service- quick and easy to book
Great service- quick and easy to book. Would recommend
February 11, 2026
Reply from National Windscreens - Watford
We appreciate you sharing that booking was quick and easy, and that you recommend our service! We are so happy you had a positive experience.
Reply from National Windscreens - Watford
We appreciate you letting us know that you had no problems and that the job was professional! We are so happy you were pleased with us.
Reply from National Windscreens - Watford
We're happy to hear that your experience was professional. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Watford
We appreciate you sharing that our staff and engineers were helpful! We are so happy you had a positive experience with us.
Friendly staff but took much longer than predicted.
All staff were friendly and helpful.
However, the repairs took much longer than predicted. When I dropped my car off at 9 I was told it would be ready before midday. When I arrived to collect it I was told it would be another hour. It ended up being another 4 hours before the car was ready, which was 7 hours after I had dropped it off. This was frustrating and made for much wasted time on my part.
January 29, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad you found our staff helpful. We're sorry the repairs took longer than expected, causing you inconvenience. We'll review our processes to improve our time estimates.
Reply from National Windscreens - Watford
We're happy to hear that you received great service! Thank you for your positive feedback; we appreciate your time.
Really happy with all communication and…
Really happy with all communication and the replacement windows. It was quite a stressful time after having 3 windows damaged deliberately but you guys have been amazing.
January 29, 2026
Reply from National Windscreens - Watford
We're happy to hear that our communication and replacement windows met your expectations. We appreciate you highlighting our support during a stressful time after the damage to your windows. Thank you for your positive feedback!
Rear windscreen replacemt.
Sent a very pleasant young man who did a good job and offered some good advice and cleared up the broken glass.
The only down side I had to wait a week for glass th be replaced, which with all the wet weather was problem.
January 29, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are happy the service was helpful. We regret the delay due to the weather and understand the inconvenience it caused.
I went there
I went there , I had 2 presents behind my car with car sealed , someone open and check inside , very dissapoonted who did it but overall the screen it’s ok
February 3, 2026
Reply from National Windscreens - Watford
We appreciate your feedback. We're sorry to hear about the trouble with your car and the disruption to your belongings. We'll look into this incident. We're glad the screen is satisfactory.
The appointment was brought forward
The appointment was brought forward. This was very convenient for us.
Very professional and trusting with payment.
January 24, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear the appointment time was convenient and that you felt secure with the payment process.
Good job done
January 24, 2026
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great staff and work done is to a good…
Great staff and work done is to a good standard.
Room for improvement:
1. Your timekeeping is poor. If you ask me to come at 12:30pm and you don’t start working on the car until 3:30pm it’s a waste of my time. Surely you can do better.
2. No water for customers in the waiting area. Kindly inform customers to bring their own.
3. For long waits, maybe the waiting area needs more comfortable seating and temperature control.
January 14, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the work met a good standard. We regret that our timekeeping and the waiting area fell short of expectations. We will review our scheduling and consider improvements to customer comfort during waits.
Quick service with very good customer…
Quick service with very good customer service from the team
January 9, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to hear that you received quick service and very good customer service from our team.
very quick/tidy and thorough
very quick/tidy and thorough
would have been 5 stars if they had carried out the job at my address, but it was raining and they don’t have a gazebo big enough for vans.
January 13, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the service was quick, tidy, and thorough. We regret not completing the job at your place due to the rain and gazebo size.
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