The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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See what reviewers are saying
Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
Company replied
Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... See more
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Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
808 reviews
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Reply from National Windscreens - Watford
We appreciate you letting us know that you had no problems and that the job was professional! We are so happy you were pleased with us.
Reply from National Windscreens - Watford
We're happy to hear that your experience was professional. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Watford
We appreciate you sharing that our staff and engineers were helpful! We are so happy you had a positive experience with us.
Friendly staff but took much longer than predicted.
All staff were friendly and helpful.
However, the repairs took much longer than predicted. When I dropped my car off at 9 I was told it would be ready before midday. When I arrived to collect it I was told it would be another hour. It ended up being another 4 hours before the car was ready, which was 7 hours after I had dropped it off. This was frustrating and made for much wasted time on my part.
January 29, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad you found our staff helpful. We're sorry the repairs took longer than expected, causing you inconvenience. We'll review our processes to improve our time estimates.
Reply from National Windscreens - Watford
We're happy to hear that you received great service! Thank you for your positive feedback; we appreciate your time.
Really happy with all communication and…
Really happy with all communication and the replacement windows. It was quite a stressful time after having 3 windows damaged deliberately but you guys have been amazing.
January 29, 2026
Reply from National Windscreens - Watford
We're happy to hear that our communication and replacement windows met your expectations. We appreciate you highlighting our support during a stressful time after the damage to your windows. Thank you for your positive feedback!
Rear windscreen replacemt.
Sent a very pleasant young man who did a good job and offered some good advice and cleared up the broken glass.
The only down side I had to wait a week for glass th be replaced, which with all the wet weather was problem.
January 29, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are happy the service was helpful. We regret the delay due to the weather and understand the inconvenience it caused.
I went there
I went there , I had 2 presents behind my car with car sealed , someone open and check inside , very dissapoonted who did it but overall the screen it’s ok
February 3, 2026
Reply from National Windscreens - Watford
We appreciate your feedback. We're sorry to hear about the trouble with your car and the disruption to your belongings. We'll look into this incident. We're glad the screen is satisfactory.
The appointment was brought forward
The appointment was brought forward. This was very convenient for us.
Very professional and trusting with payment.
January 24, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear the appointment time was convenient and that you felt secure with the payment process.
Good job done
January 24, 2026
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great staff and work done is to a good…
Great staff and work done is to a good standard.
Room for improvement:
1. Your timekeeping is poor. If you ask me to come at 12:30pm and you don’t start working on the car until 3:30pm it’s a waste of my time. Surely you can do better.
2. No water for customers in the waiting area. Kindly inform customers to bring their own.
3. For long waits, maybe the waiting area needs more comfortable seating and temperature control.
January 14, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the work met a good standard. We regret that our timekeeping and the waiting area fell short of expectations. We will review our scheduling and consider improvements to customer comfort during waits.
Quick service with very good customer…
Quick service with very good customer service from the team
January 9, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to hear that you received quick service and very good customer service from our team.
very quick/tidy and thorough
very quick/tidy and thorough
would have been 5 stars if they had carried out the job at my address, but it was raining and they don’t have a gazebo big enough for vans.
January 13, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the service was quick, tidy, and thorough. We regret not completing the job at your place due to the rain and gazebo size.
The team did a good job of replacing…
The team did a good job of replacing our windscreen however the team didn't communicate with regards to the time frame it would be completed and the process did take longer than we anticipated.
January 12, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the windscreen replacement was done well. We're sorry the timeframe wasn't clearly communicated and the process took longer than expected. We'll address this to improve our communication.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Replacement of windscreen
The waiting room was very cold
No drinks machine
Communication with staff not great
December 30, 2025
Reply from National Windscreens - Watford
We appreciate your feedback and regret that your experience was not ideal. We'll address the waiting room temperature and communication issues.
Reply from National Windscreens - Watford
We appreciate you sharing. We are so happy you were pleased with our great service, and we thank you very much!
Great job
There was a slight delay in the windscreen replacement due to parts arriving broken but on the day of the repairs everything was well organised and completed really well . Thank you very much for a great job and all your help
January 1, 2026
Reply from National Windscreens - Watford
We appreciate you taking the time to leave us a review. We're glad the replacement was completed well despite the initial delay with the parts. Thank you for your patience and for acknowledging our team's efforts!
Total waste of time
Not sure the screen is fixed. Still has a hole in it. Rubbish work. Rush job.
December 31, 2025
Reply from National Windscreens - Watford
We regret that the screen repair was unsatisfactory and that there is still a hole. We will review the work completed. Thanks for your feedback.
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