Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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See what reviewers are saying
The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact custo... See more
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Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
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The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time. However, when we collected the vehicle which was at the end of the day,... See more
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
795 reviews
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very quick/tidy and thorough
very quick/tidy and thorough
would have been 5 stars if they had carried out the job at my address, but it was raining and they don’t have a gazebo big enough for vans.
January 13, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the service was quick, tidy, and thorough. We regret not completing the job at your place due to the rain and gazebo size.
The team did a good job of replacing…
The team did a good job of replacing our windscreen however the team didn't communicate with regards to the time frame it would be completed and the process did take longer than we anticipated.
January 12, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the windscreen replacement was done well. We're sorry the timeframe wasn't clearly communicated and the process took longer than expected. We'll address this to improve our communication.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Replacement of windscreen
The waiting room was very cold
No drinks machine
Communication with staff not great
December 30, 2025
Reply from National Windscreens - Watford
We appreciate your feedback and regret that your experience was not ideal. We'll address the waiting room temperature and communication issues.
Reply from National Windscreens - Watford
We appreciate you sharing. We are so happy you were pleased with our great service, and we thank you very much!
Great job
There was a slight delay in the windscreen replacement due to parts arriving broken but on the day of the repairs everything was well organised and completed really well . Thank you very much for a great job and all your help
January 1, 2026
Reply from National Windscreens - Watford
We appreciate you taking the time to leave us a review. We're glad the replacement was completed well despite the initial delay with the parts. Thank you for your patience and for acknowledging our team's efforts!
Total waste of time
Not sure the screen is fixed. Still has a hole in it. Rubbish work. Rush job.
December 31, 2025
Reply from National Windscreens - Watford
We regret that the screen repair was unsatisfactory and that there is still a hole. We will review the work completed. Thanks for your feedback.
Very quick and easy booking
Very clear instructions to book online without any delay. Quality and quick service.
December 24, 2025
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so glad to hear the online booking was clear and prompt, and that you received quality, quick service.
All round good service
Ahead of time, whole job finished when he said it would be, clean and tidy car afterwards, clear explanations throughout.
December 23, 2025
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Disappointed
Disappointed
I had thought of giving you a good review initially however 2 days after windscreen replacement I found my dashcam hanging off the new glass. I had that dashcam professionally fitted by a reputable company 2 years ago and never experienced any problems. Very disappointed also to notice your technician had attached it back with some duck tape hence it detached from glass.
December 12, 2025
Reply from National Windscreens - Watford
We appreciate your feedback and are sorry to hear about the dashcam issue after your windshield replacement. We'll review this situation to prevent similar problems. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Pleasant staff although clearer…
Pleasant staff although clearer instruction required relating to key card requirement policy and the time stated AM although the venue said PM... over 6 hours wait.
December 26, 2025
Reply from National Windscreens - Watford
We appreciate your feedback. We're sorry for the confusion regarding the key card policy and the time discrepancy, resulting in a long wait. We will review our instructions to ensure clarity.
Prompt service and professional work
December 19, 2025
Reply from National Windscreens - Watford
We appreciate you sharing! We are so happy you were pleased with our prompt service and professional work.
Replaced cracked windscreen
Pro: They successfully replaced the windscreen in 1 visit
Con: Their appointment times are ridiculous. I was asked to get there between 12 and 12.30pm, and when I arrived, I was told they wouldn't be looking at my car until at least 3.30pm. Not ideal when you live 10 miles away. Who has that kind of time on their hands?! And it's not as though their waiting room is super comfortable to waste away 3+ hours in either.
December 20, 2025
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the windscreen replacement was completed in one visit. We're sorry about the long wait time and the inconvenience it caused. We will review our appointment scheduling to improve our customer experience.
The fitting of the new screen was done well, but a tighter time slot would have been appreciated.
The fitting of the new screen was done skilfully and well, and I thank the team for it, but a tighter time slot would have been appreciated. Other people waiting at the same time said the same. I arrived at 12:30, as requested, at which point I found that I was fifth (last) on the schedule, and my car was not started until 15:45. Since I was last on the schedule, it would surely have been possible to give me a call, so I could have arrived later.
December 16, 2025
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the screen fitting was done well. We are sorry about the extended wait time and the scheduling inconvenience. We will review our scheduling process to improve the experience.
The booking was quick and easy
The booking was quick and easy, the job itself was faster than I imagined.
December 6, 2025
Reply from National Windscreens - Watford
We appreciate you sharing your feedback! We're so happy to hear that booking was quick and easy, and the job was completed faster than expected.
Seamless experience
Easy to book, had text reminders and dropped my car off earlier than my allotted time as had to go to work. The fellas were very nice and not intimidating for a woman at all. Collection was easy and straightforward and everything was explained. Would recommend.
December 11, 2025
Reply from National Windscreens - Watford
We're glad you found the booking process easy and appreciated the text reminders. It's great to hear that your experience dropping off and collecting your car was straightforward and that our team made you feel comfortable. We appreciate your recommendation!
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Chip repaired but can still see it.
Windscreen man, kept me updated with arrival time & did the job.
Only downside is that although the screen chip has been repaired so it won't break, you can still see its there. The repaired advised me that it is repaired & this unfortnately no windscreens can be repaired without it showing.
December 5, 2025
Reply from National Windscreens - Watford
We appreciate you sharing your experience and that our technician kept you informed. We're glad the chip was repaired to prevent further damage. We acknowledge your feedback regarding the visibility of the repair, which can sometimes occur.
Only positive things to say
The chap that I spoke to was friendly and informative. They also finished up replacing the windscreen way ahead of the estimated time
December 5, 2025
Reply from National Windscreens - Watford
We're happy to hear that you found our staff member friendly and informative. We're also glad the windscreen replacement was completed ahead of schedule. Thanks for your positive feedback!
Very good being able to have the…
Very good being able to have the replacement windscreen fitted on our home drive. Efficient, quick and courteous fitting. On time and excellent service.
December 4, 2025
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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