Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... See more
Company replied
Location
Switch locationUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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See what reviewers are saying
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... See more
Company replied
Can't fault national windscreens at all They came out to my place of work and replaced my windscreen in about 11/2 hours The technician rang me to say he had arrived and rang me when he had finished... See more
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The online booking process was nice and straightforward although it showed as AM being available but then when my appt got reconfirmed over a week later, it said it wasn’t available so moved to PM. T... See more
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Company details
About National Windscreens - Wolverhampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, United Kingdom
- 01902-581-153
4.3
Excellent
310 reviews
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Reply from National Windscreens - Wolverhampton
We're so happy to hear you had a great experience and enjoyed our lovely staff. We appreciate your kind words!
Booked me in at the wrong depot and…
Booked me in at the wrong depot and wrong date, kept calling me Evan, caused 4 warning lights to come on, left the rubber trim sticking out, didn’t answer the phone or reply to messages, ignored me in the workshop, I could go on all day.
I was booked in again to have their errors put right and they brought in an expert Nick who managed to sort it out so I am very pleased with him but not anyone else.
June 30, 2026
Reply from National Windscreens - Wolverhampton
We are truly sorry to hear about your frustrating experience with the incorrect booking, misgendering, vehicle issues, and communication problems. We are actively investigating these serious concerns to prevent future occurrences.
Reply from National Windscreens - Wolverhampton
We are so happy to hear that our customer service was great from start to finish! Thank you for your positive feedback.
Satisfactory and nice staff
July 15, 2026
Reply from National Windscreens - Wolverhampton
We're so pleased to hear that our team made a positive impression on you. Thank you for sharing your kind feedback; we truly value it.
Reply from National Windscreens - Wolverhampton
We are so pleased to hear that you experienced such a fast response and good quality repair. We truly appreciate your positive feedback!
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The company is professional
The company is flexible, and the staff were very kind, helpful. Professional team!
July 7, 2026
Reply from National Windscreens - Wolverhampton
We're so pleased to hear that our company was flexible and that our team was kind, helpful, and professional. Thank you for your wonderful feedback!
Reply from National Windscreens - Wolverhampton
We are so pleased to hear that you found our team to be both efficient and skilled. We truly appreciate your positive feedback!
Seamless process
Seamless process, staff very friendly and replacement completed in the time stated.
July 1, 2026
Reply from National Windscreens - Wolverhampton
We're so pleased you experienced a seamless process and found our staff very friendly. Thank you for highlighting that the replacement was completed within the stated time!
Great overall service
The online booking process was nice and straightforward although it showed as AM being available but then when my appt got reconfirmed over a week later, it said it wasn’t available so moved to PM. This is why I’ve deducted a star.
However, the staff were great. The fitter called me to say I could bring my car a little earlier on the day. The reception lady was really helpful and friendly. They called to say it was ready with plenty of notice for me to pop back. The job was done in less than 2 hours and I was on my way. Great service, thank you.
July 2, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your feedback regarding the online booking process and apologize for the inconvenience with the appointment time change. We're delighted to hear that our staff provided great service and that your car was ready quickly. Thank you for your kind words!
Reply from National Windscreens - Wolverhampton
We are so happy to hear that you were pleased with our nice, clean, and organized service! We appreciate your feedback.
Great staff 👍 very friendly there
Great staff 👍 very friendly there. Quick and quality finish would recomend.
Just disapointing they are next door to a very rude company.
June 16, 2026
Reply from National Windscreens - Wolverhampton
We're so happy to hear you had a great experience with our friendly staff and quality finish! We appreciate your feedback regarding our neighbors.
Really easy
Really easy, super friendly, really fast.. they even cleared the rubbish out of my footwell
June 16, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback! We are so happy to learn that you experienced easy and fast service from our friendly staff.
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Under insurance
Under insurance, appointment changed 3 times told thats not their department! Time off work to get car there new windscreen fitted sealant left on wings of car. Told needed car back as couldn't get sensors and cameras to work, would phone on Monday i eventually rang them on Thursday head office unhelpful couldn't get car in for another week so thats 2weeks with a cars warning signals beeping an flashing not really able to use car so extremely difficult to get to work, more time off to get car there next week! Complaints raised with my insurance company
June 12, 2026
Unprompted review
Reply from National Windscreens - Wolverhampton
We sincerely apologize for the multiple appointment changes and the issues with your recent service, including the sealant and sensor recalibration. We regret the inconvenience and time off work this has caused. Please contact us with your vehicle details at control@nationalwindscreens.co.uk and we will look into this
It as a great service from start to…
It as a great service from start to finish, they kept me updated with emails on my appointment time . I was given a time slot and my car went in before the time I was given . They did a great job and the car wasn't in their care for that long .I would highly recommend national windscreen.
June 9, 2026
Reply from National Windscreens - Wolverhampton
We're so happy to hear you had a great service from start to finish! We appreciate your kind words and recommendation.
The booking and staff service was great. just not the final work.
The booking and staff service was great but one collected few days later, but few days later my rain sensor did fault, when I looked the rain sensor had air bubbles 🫧 and the sensor was not secured the windscreen just hanging loose.not had time yet get in touch.
June 3, 2026
Reply from National Windscreens - Wolverhampton
We appreciate you sharing your experience. We are concerned to hear about the issue with your rain sensor and the air bubbles. Please contact us so we can investigate this matter and ensure it is resolved properly for you.
Change windscreen for BMW x3
Engineer was informative and good timekeeper, rang an hour before he arrived and done job within set time. Pleased with outcome
May 29, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback! We're glad our engineer was informative and efficient, completing the job within the set time.
Reply from National Windscreens - Wolverhampton
Thank you for your positive feedback!
Really good service from start to…
Really good service from start to finish. Very helpful and polite staff. Fitted windowscreen great.
May 15, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback! We're so happy our service was great and our staff was helpful and polite.
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