Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... See more
Company replied
Location
Switch locationUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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See what reviewers are saying
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... See more
Company replied
Can't fault national windscreens at all They came out to my place of work and replaced my windscreen in about 11/2 hours The technician rang me to say he had arrived and rang me when he had finished... See more
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The online booking process was nice and straightforward although it showed as AM being available but then when my appt got reconfirmed over a week later, it said it wasn’t available so moved to PM. T... See more
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Company details
About National Windscreens - Wolverhampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, United Kingdom
- 01902-581-153
4.2
Great
309 reviews
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I am extremely disappointed with the…
I am extremely disappointed with the service I received following my recent windscreen replacement at your Wolverhampton branch.
The quality of workmanship was far below acceptable standards. After the installation, I noticed bubbles near the camera area of the windscreen, scratches inside my vehicle on the mirror cover, and broken clips causing the cover to fit incorrectly. In addition, the visibility through the new windscreen during rainy conditions is very poor, with marks and distortion appearing on the glass.
This level of service is highly unprofessional and has caused both inconvenience and concerns regarding the safety and condition of my vehicle. I expected a professional replacement, but instead my vehicle has been returned with additional damage and an unsatisfactory installation.
Overall, I am very dissatisfied with the experience, the workmanship, and the quality of the replacement windscreen provided. I hope this matter is taken seriously and resolved promptly.
May 12, 2026
Reply from National Windscreens - Wolverhampton
We are very sorry to learn of the issues you experienced after your recent windscreen replacement at our Wolverhampton branch. We regret that the quality of the workmanship and the condition of your vehicle were not to your satisfaction, and we take your concerns about safety and the additional damage very seriously. We will investigate this matter thoroughly.
You got the windscreen wrong 3 times
You got the windscreen wrong 3 times, costing me 3 days lost work,the second time I even took the van to your depot and you photographed the windscreen to make sure you got the right one and then still got it wrong, when the windscreen was finally replaced on the 4th attempt the lad who fitted it was excellent
May 8, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your feedback and are sorry about the multiple incorrect windscreen replacements and the disruption to your work. We're looking into why this happened to ensure we improve our service. We're glad the final fitting was completed to a high standard.
Efficient prompt friendly service at…
Efficient prompt friendly service at home. Lovely job done.
May 5, 2026
Reply from National Windscreens - Wolverhampton
We appreciate you sharing that our service was efficient, prompt, and friendly! We are so happy you were pleased with the job done at home.
Reply from National Windscreens - Wolverhampton
We appreciate you sharing that our team is professional and did a top job! We are so happy you were pleased with us.
The staff were helpful and friendly
The staff were helpful and friendly. Service was quick and they shared extra details and advice. They went the extra mile for me, including stuck the insurance device back on the window and made me a coffee.
April 22, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback. We're happy to hear that our staff were helpful and friendly, and that you found the service quick with extra details and advice. It's great to know they went the extra mile for you.
Reply from National Windscreens - Wolverhampton
We appreciate you taking the time to share your feedback. We're glad we could mend the stone chip on your windscreen to your satisfaction.
Very bad service they don’t do a good…
Very bad service they don’t do a good job
Not replace mirror nicely and broke so many things I am really disappointed why I go there
They do broke so many things in my car
April 16, 2026
Reply from National Windscreens - Wolverhampton
We regret that you're disappointed with our service. We appreciate your feedback and will investigate the issues you raised.
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback! We're so happy to learn that we did a great job fixing your chipped windscreen.
Quick great service
Quick great service
Polite approachable and friendly staff
Made me and my dog very welcome
Thank you. Much appreciated
April 1, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback! We're so happy to learn that our service was quick and great, and that our staff were polite, approachable, and friendly to you and your dog.
Didn't give me the right window mine…
Didn't give me the right window mine was tinted and gave me plain glass that doesn't help me I have pay to get it tinted
March 26, 2026
Reply from National Windscreens - Wolverhampton
We regret you received the wrong glass. We'll review your order to see how we can prevent this in the future. Thanks for your feedback.
Website easy to use
Website easy to use. Engineer was able to fit appointment at a convenient time. Work carried out efficiently. Clear explanation about the work done. No hassle over insurance cover.
March 8, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback. We're happy the website was easy to use, the engineer accommodated your schedule, and the work was efficient. We're glad you received a clear explanation and experienced no issues with your insurance.
Poor finishing touches
Overall experience was okay
Waiting room is uncomfortable but they did provide nice hospitality
When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wipe this away as part of the job
Additionally, after driving for a while the mirror box was not attached properly and fell down, it took me 15 minutes to get it right, and they accepted to leave a huge gap and not put back properly
Finishes touches for me were poor
March 7, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your feedback. We regret the waiting room wasn't comfortable and the debris in your car. We'll address the mirror box issue and strive for better finishing touches in the future. Thank you for bringing this to our attention.
Reply from National Windscreens - Wolverhampton
We regret it did not meet your needs. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Good job and very good people
I found slot to change windscreen in 3-4 days and very quickly job in 2 hours they done it.
March 2, 2026
Reply from National Windscreens - Wolverhampton
We're happy to hear that you were able to quickly schedule your windscreen replacement. We're glad our team completed the job efficiently for you in just two hours!
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Never more
I tried calling the company for almost an hour to request a photo of the damaged windscreen. No one answered my call. The next issue was that I didn't receive the invoice for the windscreen replacement, even though it was supposedly sent to my email address. Third, the car was returned to me in terrible condition. The front side pillars near the windscreen are covered in some black substance on both sides. The plastic parts covering the sensors between the mirror and the windscreen are installed incorrectly, creating a gap and making noise while driving.
February 19, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your feedback and apologize for the issues you experienced. We regret that we missed your call and that you didn't receive the invoice promptly. Also, we're sorry the vehicle wasn't returned to you in the condition you expected. We'll investigate these concerns.
1st class service offered a hot drink…
1st class service offered a hot drink while I waited w w everything was explained as to what would happen can’t recommend them highly enough
February 11, 2026
Reply from National Windscreens - Wolverhampton
We appreciate you taking the time to share your feedback. We're happy to hear that you were offered great service and that everything was explained clearly. Thanks for your recommendation!
Reply from National Windscreens - Wolverhampton
We appreciate you sharing that you had great service and a good quality replacement! We are so happy you were pleased with us.
Prompt service
Prompt service, clear instructions around timings - so I could plan whether to leave the vehicle or stay and wait.
Once done, clear post install instructions meant I drove away without any issues
January 30, 2026
Reply from National Windscreens - Wolverhampton
We're happy to hear that you found our service prompt and the instructions clear. We appreciate you mentioning how the clear timings helped you plan your day, and that the post-installation instructions were helpful. Thank you for your positive feedback!
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