Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... See more
Company replied
Location
Switch locationUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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See what reviewers are saying
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... See more
Company replied
Can't fault national windscreens at all They came out to my place of work and replaced my windscreen in about 11/2 hours The technician rang me to say he had arrived and rang me when he had finished... See more
Company replied
The online booking process was nice and straightforward although it showed as AM being available but then when my appt got reconfirmed over a week later, it said it wasn’t available so moved to PM. T... See more
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Company details
About National Windscreens - Wolverhampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, United Kingdom
- 01902-581-153
4.3
Excellent
310 reviews
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Job well done!
Good communication before and on the day. The windscreen supplied was not the right one, but it was possible to fit it. The engineer was helpful and polite -jib well done!
February 3, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your feedback. We're happy to hear that the engineer was helpful and polite. We're sorry the initially supplied windscreen wasn't the correct one, but are glad it could be fitted.
Amazing experience
Amazing experience. Got there for 8.30, worker got straight on to the car. Great customer service- offered hot drinks. I am very impressed with them.
January 26, 2026
Reply from National Windscreens - Wolverhampton
We're happy to hear that you had such a great experience! It's wonderful that our prompt service and customer care made a positive impression. Thank you for your feedback!
Great service when I managed to get…
Great service when I managed to get booked in.
Making the booking itself was challenging to arrange as they only have morning and afternoon drop offs and cannot be more specific than this. Had to use annual leave to get windscreen assessed and then more to get replaced. Would be great to have more flexibility with booking.
Staff and service received was of a good quality though.
January 20, 2026
Reply from National Windscreens - Wolverhampton
We appreciate your feedback. We're glad the service and staff met your expectations. We apologize for the booking challenges and the inconvenience it caused. We'll review our scheduling to improve flexibility.
It’s the first time I’ve used national…
It’s the first time I’ve used national windscreens but it was so easy to sort out the customer service was great and the lad that came sorted it quick time definitely use again
September 24, 2025
Reply from National Windscreens - Wolverhampton
We're happy to hear that your first experience was easy and that our customer service and technician met your expectations. Thank you for your positive feedback; we appreciate it.
National Windscreen wait
Easy to find, limited parking, nothing to do locally, nice staff, could do with a TV to keep you entertained and more than 2 comfortable chairs
January 16, 2026
Reply from National Windscreens - Wolverhampton
We're glad you found us easily and liked our staff! We appreciate your feedback regarding parking, local attractions, entertainment options, and seating. We'll consider your suggestions.
Reply from National Windscreens - Wolverhampton
We appreciate you sharing! We are so happy to hear that you found our team open, honest, and that they did a great job.
All good and helpful
January 9, 2026
Reply from National Windscreens - Wolverhampton
We appreciate you taking the time to share your positive experience; we are happy to hear that we were helpful to you.
Spot on
Work completed within the promised time slot.
I would recommend the company to provide a coffee machine or a water dispenser for customers who wait to collect their vehicles.
December 19, 2025
Reply from National Windscreens - Wolverhampton
We're glad the work was completed promptly. Thank you for the suggestion regarding a coffee machine or water dispenser. We appreciate your feedback and will consider it as we look for ways to improve our customer experience.
Reply from National Windscreens - Wolverhampton
We appreciate you sharing! We are so happy you found our service amazing, and we thank you very much!
Communication was clear and they kept…
Communication was clear and they kept me updated throughout the whole process, overall great experience.
November 19, 2025
Reply from National Windscreens - Wolverhampton
We're happy to hear that our clear communication and updates made for a great experience. Thank you for sharing your positive feedback with us!
Still not fixed
My windscreen still has a crack. I was told to wait a couple weeks but nothing has changed. I called and kept going in circles.
November 10, 2025
Reply from National Windscreens - Wolverhampton
We regret to hear about the unresolved windscreen crack and the difficulty you experienced when calling us. We'll look into this to improve our service.
Excellent work no issues since…
Excellent work no issues since .operative very attentive to job with full picture lig
November 7, 2025
Reply from National Windscreens - Wolverhampton
We're happy to hear that you had such a positive experience! We appreciate you letting us know that the work was excellent and attentive. Thank you for your feedback.
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
We appreciate you sharing! We are so happy you were very pleased with our great service, and we thank you very much!
There was no fuss and sorted within 3…
There was no fuss and sorted within 3 hours
September 23, 2025
Reply from National Windscreens - Wolverhampton
We're glad you had a seamless experience and appreciate your positive feedback. Thank you for taking the time to share.
My experience with Windscreens was hassle free
My experience with Windscreens was completely hassle-free. The team was professional, prompt, and very accommodating throughout. Highly recommend for anyone looking for smooth and reliable service.
August 27, 2025
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback. We're happy to hear that your experience with us was hassle-free. It's great to know that our team was professional, prompt, and accommodating. We're glad you recommend our smooth and reliable service.
Reply from National Windscreens - Wolverhampton
We appreciate your feedback and will address the manners of our reception staff.
Very speedy, polite and helpful
I was amazed how quick they was,very polite and helpful
August 13, 2025
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Service from the two guys who fitted my…
Service from the two guys who fitted my windscreen was very good. so the five stars go to them really.
Great Job.
August 7, 2025
Reply from National Windscreens - Wolverhampton
We appreciate your positive feedback and are happy to hear that you were pleased with the service provided by the technicians who fitted your windscreen. Thank you!
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