Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... See more
Company replied
Location
Switch location2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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See what reviewers are saying
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... See more
Company replied
Great customer service & helpful staff. No issues with the booking process and good communication before and after carrying out the windscreen replacement. They completed the work ahead of my allocate... See more
Company replied
Great service. It says online it will take 4 hours but it only took an hour and a half. Very nice gentleman fixing the car. Not the easiest of places to find as it’s in an industrial estate which i... See more
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Company details
About National Windscreens - Yeovil
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, United Kingdom
- 01935-250-236
4.8
Excellent
365 reviews
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Great helpful friendly service
Great helpful friendly service. The team in Yeovil did a fantastic job on my cars windscreen. Which was through no fault of theirs not an easy fix. My car was left very clean to the point where I could not even tell they had even worked on my car. When the parts needed arrived, work was carried out in a timely efficient manor and thought I was kept informed on how it was going.
November 14, 2024
Reply from National Windscreens - Yeovil
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service helpful, friendly, and efficient. We strive to provide excellent customer service and high-quality workmanship, and your feedback confirms that we are on the right track. We appreciate your kind words and will continue to work hard to maintain this level of service.
Good Result
Good communication, good welcome, good people. Would have been a five but some slight (very minor) mess left on the top of dash, (mossy bits) and bottom of drivers side A pillar had a dirty mark. Just needed a light tidy. The exterior trim at top of wings needed pushing home.
Screen itself and reattached mirror all top marks. Overall a good experience / result.
October 25, 2024
Reply from National Windscreens - Yeovil
We appreciate your feedback and are glad you had a positive experience overall. We strive to provide a clean and well-maintained vehicle for each customer. We will take your comments about the minor cleanliness issues into consideration and ensure our team is diligent in their cleaning procedures.
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good service Easy to book Quick…
Very good service Easy to book Quick turnaround booking made only waited 1day
October 9, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service, prompt replacement of windscreen had me on my way in no time.
October 7, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly staff got the job done quick.
October 4, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time and very helpful
On time and very helpful - everything very clean and tidy afterwards - he even managed to find our house which can be a challenge
September 21, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Some likes and some dislikes. Liked being kept informed if date and…
Liked being kept informed if date and time.
Liked it did not take too long to repair.
Did NOT like having to return because the repair looked faulty
September 19, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Mobile unit could not calibrate my screen
Ordered my windscreen was asked if I needed recalibration for the auto wipers which I replied yes a mobile visit was arranged only when the van didn’t turn up and I telephoned back was I told the mobile units can’t do calibration and would have to take it in to be done why order a mobile unit after asking about calibration surely this should have been pointed out at the time perhaps the people who take the bookings need to be informed of this having spoke to the gentleman who fixed my screen he told me this happens all the time the work done of my screen was satisfactory completed
September 13, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional service.
August 13, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good work
The Technicians tracker was not very accurate, to give an indication of time of arrival. However, a phone call with an ETA prior to doing the job was a plus. The technician who came to do the chip on the windscreen was both polite and professional. Overall, very satisfied.
August 16, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Was brilliant service with updates of…
Was brilliant service with updates of appointment time and great really friendly staff .
August 3, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Josh was very polite and did a great job.
Josh was a very polite young man. He found my car and came to collect the key. When he finished he brought it back once finished.
I went to the car later and it was spotless.
Easy to book.
Great work.
Polite staff.
Easy to pay.
Thank you.
July 2, 2024
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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