Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... See more
Company replied
Location
Switch location2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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See what reviewers are saying
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... See more
Company replied
Great customer service & helpful staff. No issues with the booking process and good communication before and after carrying out the windscreen replacement. They completed the work ahead of my allocate... See more
Company replied
Great service. It says online it will take 4 hours but it only took an hour and a half. Very nice gentleman fixing the car. Not the easiest of places to find as it’s in an industrial estate which i... See more
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Company details
About National Windscreens - Yeovil
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, United Kingdom
- 01935-250-236
4.8
Excellent
364 reviews
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Used a few times and everything there…
Used a few times and everything there spot on never fail to deliver great service and keep you in the loop to what's going on
April 10, 2025
Reply from National Windscreens - Yeovil
Thank you for your kind words and positive review. We are thrilled to hear that you have had consistently great experiences with our service. We strive to provide excellent customer service, and we are glad that our team has kept you informed throughout the process. We appreciate you taking the time to share your feedback.
Very good and professional
Very good job,turned up earlier than expected. Although the tracking of the engineer was pie in the sky.
April 8, 2025
Reply from National Windscreens - Yeovil
We appreciate your kind words about the engineer's early arrival. We understand your frustration with the tracking system and are working to improve its accuracy. Thank you for your feedback, and we're glad you were satisfied with the service.
Reply from National Windscreens - Yeovil
Thank you for your kind review! We're delighted to hear that you found our staff polite and that they provided first-class service. We strive to provide exceptional customer experiences and appreciate you taking the time to share your positive feedback.
5 star service
5 star service, start to finish *****
Windscreen replaced.
Staff were extremely helpful, fast & efficient
Would highly recommend their service
Thank you to all concerned !
March 29, 2025
Reply from National Windscreens - Yeovil
Thank you for your kind words and 5-star review. We are thrilled to hear that you were happy with the prompt and efficient service you received. We strive to provide excellent customer service and are delighted that our staff exceeded your expectations. We appreciate your recommendation and will continue to work hard to deliver exceptional service to all our customers.
Excellent service and communication
April 1, 2025
Reply from National Windscreens - Yeovil
Thank you for your kind review! We're so happy to hear that you found our service and communication excellent. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
The fitter was both polite and helpful
The fitter was both polite and helpful. My windscreen was fitted very quickly and after the road test tghe car was vacuumed clean. Great customer service.
March 16, 2025
Reply from National Windscreens - Yeovil
Thank you for your positive feedback. We are pleased to hear that you were happy with the polite and helpful service provided by the fitter. We appreciate your kind words about the speed of the windscreen fitting and the attention to detail in ensuring your car was left clean. We strive to provide excellent customer service and are glad that we met your expectations.
Fantastic service
Fantastic service. Very professional and friendly. After trying other companies for a replacement this was the only one to give me hope that my car was not too old!
Thank you National Windscreens, Yeovil: for taking the time to source a replacement trim (as the original one is now obsolete). Josh did a brilliant job and it looks better than the previous one.
March 17, 2025
Unprompted review
Reply from National Windscreens - Yeovil
Thank you for your kind words and positive review. We are delighted to hear that you were impressed with our service and that you found our team professional and friendly. We understand how frustrating it can be to find a company that can help with older vehicles, and we are pleased that we were able to provide you with a solution. We appreciate your feedback regarding Josh's excellent work, and we are glad that you are happy with the final result.
The guys were polite friendly and…
The guys were polite friendly and efficient, brilliant job done on time, fantastic service.
thank you!
March 21, 2025
Reply from National Windscreens - Yeovil
Thank you for your kind words and positive review. We are delighted to hear that you were impressed by our team's politeness, friendliness, efficiency, and the timely completion of your work. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Installer was professional
Installer was polite, punctual and professional in his work. A good job.
March 13, 2025
Reply from National Windscreens - Yeovil
We appreciate your kind words about our installer. We strive to provide excellent service and we're glad you had a positive experience.
Great service at the garage
Great service at the garage. Did all they could to turnaround quickly for me. Id done some research on price before hand and the service was matched by a value price too.
March 13, 2025
Reply from National Windscreens - Yeovil
Thank you for taking the time to leave such a positive review. We're delighted to hear you were happy with the service you received at the garage. We strive to provide our customers with a quick turnaround and competitive pricing, so it's wonderful to know we met your expectations.
They arrived when they said they would…
They arrived when they said they would and did a very thorough job
March 12, 2025
Reply from National Windscreens - Yeovil
Thank you for your positive feedback. We appreciate you recognizing our punctuality and attention to detail. We strive to provide high-quality service to all our customers.
Easy to book and excellent service
Easy to book and excellent service. Great communications and helpful staff.
March 8, 2025
Reply from National Windscreens - Yeovil
Thank you for your kind words! We're delighted to hear you found our booking process easy and that you were impressed with our service. We strive to provide excellent customer service and appreciate your positive feedback.
Reply from National Windscreens - Yeovil
We appreciate your kind words about our team's communication. We strive to provide excellent customer service and are glad you found our communication to be helpful.
Reply from National Windscreens - Yeovil
Thank you for your kind words. We appreciate your feedback and are glad you found our service clean and efficient.
Arrived a nice time got on with the job…
Arrived a nice time got on with the job very polite and happy to gentlemen did the job left everything as they found it happy with everything
March 4, 2025
Reply from National Windscreens - Yeovil
We appreciate your kind words and are thrilled to hear that you were happy with the service provided. It's wonderful to know that our team was polite, efficient, and left your home in good condition.
The staff on the phone nd in the garage were very helpful
very helpful and and polite.Explaied what they would do and how long t would take.This was very new to me as my husband used to deal with car things.
February 19, 2025
Reply from National Windscreens - Yeovil
We appreciate your kind words. We strive to provide clear and helpful explanations to our customers, especially when dealing with unfamiliar topics. We're glad you found our service to be both helpful and polite.
Efficient and responded quickly.
February 20, 2025
Reply from National Windscreens - Yeovil
We appreciate your kind words and are glad to hear that you found our service efficient and responsive.
Good correspondence overall
Good correspondence overall, but link to appointment time estimate/ tracking did not work...so a bit pointless!
February 12, 2025
Reply from National Windscreens - Yeovil
We appreciate your feedback and understand your frustration with the appointment time estimate link. We're committed to providing a seamless experience and will investigate this issue to ensure it's resolved promptly. Thank you for bringing this to our attention.
Excellent service,job done well and in…
Excellent service,job done well and in good time.
February 7, 2025
Reply from National Windscreens - Yeovil
Thank you for your kind words! We're delighted to hear you found our service excellent and that the job was completed well and on time. Your feedback is very valuable to us, and we appreciate you taking the time to share your positive experience. We are committed to providing the best possible service to all our customers, and your review helps us confirm we're meeting that goal.
Reply from National Windscreens - Yeovil
We appreciate your kind words and are glad to hear that you had a positive experience.
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