Nationwide Gas Care Limited Reviews 247

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My boiler broke down just the end of last year contacted nationwide gas care and was surveyed the next day and new boiler fitted within a week all just before Christmas. Then last weekend Sunday 12th... See more

Rated 1 out of 5 stars

Constantly cancelling appointments last minute, making me use up my annual leave, no care for customers, worst company I've ever dealt with. And im and engineer myself. I deal with companies all the... See more

Rated 5 out of 5 stars

Had yearly boiler service recently. Gary phoned ahead of time to let me know he was on his way. Work carried out swifty and professionally. All government covid guidelines adhered to with mask wearing... See more

Company replied

Rated 5 out of 5 stars

Both phone staff and engineers professional and friendly. Take time to explain any questions. Work booked to upgrade gas pipe, engineer attended on booked date as planned . New pipes fitted no mess a... See more

Company replied


Contact info

4.0

Great

TrustScore 4 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Boiler fitted mid October

New Boiler fitted mid October. First class service. Team were all very knowledgeable, efficient and courteous. After sales service excellent and no request or expectation of payment until we were completely satisfied and any queries resolved.Would highly recommend!

November 6, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Linda Adam for the 5 star rating and for taking the time to review us . We are pleased to hear that you have found all our team at Nationwide Gas Care excellent and we appreciate you choosing us to supply and fit your new boiler and for the recommendations.

Rated 5 out of 5 stars

Satisfied customer since 2005

I have been a customer of Nationwide Gas since 2005, and have been very satisfied with the service they provide. The service contract work is always carried out efficiently, and if there is a problem at any time (which is rare) an engineer will attend promptly to deal with it. I would highly recommend Nationwide Gas.

November 5, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Ms J Wallace for the review and for the 5 star rating . Our engineers endeavor to attend to any issues as quickly as possible and also carry out any maintenance in a professional and courteous manner. We appreciate you choosing Nationwide Gas Care and for the recommndations.

Rated 5 out of 5 stars

Nationwide maintenance plan

I have been a Nationwide customer for over 15 years. Absolutely delighted with their service under their maintenance plans - engineers have resolved any issues promptly and I have always found all members of the team to be polite and helpful. I would happily recommend Nationwide Gas Care.

November 5, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Mrs W for the 5 star rating and review. We appreciate you being a customer of ours for so long and it's great that you find all our team is providing you with excellent customer care. Thanks also for the recommendations .

Rated 5 out of 5 stars

Replacement Boiler

We needed a replacement boiler and having used Nationwide for for several years we got them to quote for the work. Competitive price and good quality products. Boiler fitted in one day and everything tidily done. We added the Nest Remote boiler control and that was installed and explained fully on the day. Very happy with the service provided and the boiler and remote control works well

November 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Angus Buchanan for the review and 5 star rating . It's great that you are happy with your new boiler and that you found the price competitive . We're also happy to hear that you found the standards of our engineers excellent . Thanks for choosing Nationwide Gas Care to supply and look after your new boiler .

Rated 5 out of 5 stars

Very happy with our continued service…

Very happy with our continued service with you .engineer phoned ahead that he would arrive in a few minutes.which I appreciated..

November 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Jessie Douglas for the 5 star rating and review . We appreciate you choosing Nationwide Gas Care to look after and maintain your boiler . As you stated - our engineers always like to call in advance when en route as we appreciate many of our customers prefer this so it's great you found that helpful.

Rated 4 out of 5 stars

Annual service

Office staff very friendly and helpful.Engineer pre phoned before arrival.All work was carried out professionally and report given .I will be in touch with everyone next year.
The engineer and myself wore masks at all times.
F Walker.

November 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Frederick Walker for the review and 4 star rating . It's great that all our contact with you has been professional and friendly and you were happy with the safety our engineers took due to the current pandemic .

Rated 5 out of 5 stars

Eng pre phoned then arrived as…

Eng pre phoned then arrived as promised. Spent time at the boiler then gave us a full report. All good and easy to understand. Use all covid equipment
Ist class

November 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Richard for the 5 star rating and review . It's great to hear that you are very happy with all our services and that our engineer followed all the current covid guidelines . We appreciate you choosing Nationwide Gas Care and hope to keep delivering excellent customer service to you ,

Rated 5 out of 5 stars

Yearly service plus call back

From first call to set up yearly service this company has been very pleasant to deal with.The engineer arrived on time ,wore a face mask all the time and left the work area neat and tidy.
Spares were quickly sourced and a return visit arranged,again arrival was on time.
This company has a very professional approach and I recommend them.

November 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you John Witt for review and 5 star rating . It's excellent that you highly rate our engineers and services . When a part is required we ensure it is done swiftly so that there as little disruption to your services as possible - we also appreciate our customers need us to be timely so it's great you were pleased with our engineers timekeeping.

Rated 5 out of 5 stars

Annual service

Annual service carried out following all government safety measures the man was friendly and carried out the service promptly and feedback to me very happy with the service received. I also liked that I received a call to say he was on his way.

November 3, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Lesa for taking time to leave us a review and for the 5 star rating . We're glad to hear that you felt reassured whilst we were in your home and that the engineer was courteous and efficient . Our engineers also like to give a quick call in advance for our customers convenience.

Rated 5 out of 5 stars

A great service

A great service, we have been with your company for many years and will continue to do so.

November 2, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Magdalene Moss for the review and the 5 star rating. It's great to hear that you are happy with the services Nationwide Gas Care have given you and appreciate your continued custom and support .

Rated 5 out of 5 stars

Problem sorted

Problem reported on Friday, and fixed early Monday morning, and I was also advised to call over the weekend if things deteriorated.
This is the standard of service we have received for over 14 years.

November 2, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Hazel Clark for the 5 star rating and for the review . It's great to hear that the issue was resolved quickly but as you mentioned we are here every day of the year should we be needed and aim to respond to issues promptly. Thanks for choosing Nationwide Gas Care and being a loyal customer for so many years.

Rated 5 out of 5 stars

Have been with nation wide for 14 years…

Have been with nation wide for 14 years since they fitted my heating first class job they come & service it every year first class service . Engineers are always on time & tidy workers Recommended my son daughter & a neighbour to have heating fitted by them all very happy with service received

October 30, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Brian Osborne for the review and the 5 star rating. We appreciate you being with us for so long and that you find our services and engineers are of the highest standard . It's also great that you passed on you recommendations to others - it's really appreciated.

Rated 5 out of 5 stars

Professional Expertise & Courtesy

Gascare customer for 6 years in our present home and 5 years prior to that in our previous home. The service and help we’ve received from engineers on site and from office personnel has always been very satisfactory and this year’s annual inspection and service was no exception.

October 30, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Ally C for the 5 star rating and taking the time to leave us a review . Thanks also for continuing to use our services in your new home and it's really great to hear that you have found all our staff to be so efficient . We will endeavor to keep giving you the highest level of customer care in future .

Rated 5 out of 5 stars

Have had Boiler cover with Nationwide…

Have had Boiler cover with Nationwide for 12 years, since they installed my unit! Speaks for itself really. Never thought once of changing provider. Excellent service and great engineers.

October 29, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks for review and your 5 star rating . We appreciate you choosing Nationwide Gas Care to supply and maintain your boiler and are pleased to hear that you find all our engineers and services are excellent.

Rated 5 out of 5 stars

First class company to deal with…

First class company to deal with efficient go out there way to assist and fit you in an emergency. Office staff and engineers are manner-able, helpful, respectful and update you as to when it is needed. I have been with Nationwide for over 15 years they are the best both in price and customer care.

Would highly recommend to others.

October 28, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Lynsey Rennie for taking the time to leave us a review and for the 5 star rating.
We appreciate that many of our customers lead busy lives so we always try and accommodate where we can. It's also good to hear that you find all our team are delivering a high level of customer service to you and you would recommend us to others.

Rated 3 out of 5 stars

Very good service clean and tidy .

October 27, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Eileen for the review and 3 star rating . We're pleased to hear that you find our services good and that our engineers are efficient and tidy whilst carrying out work in your home . Thanks for choosing Nationwide Gas Care .

Rated 5 out of 5 stars

Top Notch Company.

Nationwide sent an engineer to carry out my annual boiler service yesterday. What a pleasant experience it was! Gary was wearing a mask but slipped it down so I could see his full face before replacing it, removed his shoes at the door and came in to carry out the service. I remained in the kitchen with him and he chatted very pleasantly while he worked. It was late in the day but he carried out the job thoroughly and tidily. He cleaned every surface he touched with sanitiser, which he brought with him, before he left. I had Nationwide install my boiler 7 years ago, when I also took out a maintenance contract with them at a very reasonable cost. I find that they have been a pleasure to deal with and are extremely efficient. I've also recommended them to two friends, who have since had installations and maintenance done by them with very satisfactory results. They are one of the best companies I have ever dealt with and give great value for money.

October 27, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Muriel Gray for the review and 5 star rating . It's great to hear such lovely comments about Gary and I will ensure these are passed on to him . It's extremely important to all concerned in such worrying times that hygiene measures are taken seriously so it's good you felt reassured . We also really appreciate the recommendations and hope to keep delivering the excellent customer service you have received from us.

Rated 5 out of 5 stars

Excellent Service

We were given a 3 hour time slot for our annual service visit, within a few days of my call. Gordon phoned before he arrived and carried out the service politely and efficiently, wearing a mask. He restored heat to a radiator which had stopped working a few days earlier. Nationwide installed our system 5 years ago. All staff have been polite and helpful at all times and we would not hesitate recommending them.

October 27, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Many thanks Pam for leaving us a review and for the 5 star rating . We appreciate your recommendations and are also pleased to hear Gordon was efficient and gave you confidence with his safety precautions due to the current Covid outbreak. We hope to keep delivering this high level of service to you for many more years to come .

Rated 5 out of 5 stars

I am very happy to write a review for…Nationwide Gas Care

I am very happy to write a review for this ccompany. Whenever i have had to phone them i have never had any complaints. The girls at the Fife office are very pleasant and so helpful. They either come out that day or as soon as they can. The engineers that come are also very pleasant. They are very respectful, have masks etc. They tell you what they are doing. I am very happy to recommend Nationwide Gas Care to anyone thinking of taking out a plan. Keep up the good work guys. Thankyou.

October 27, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thanks Eleanor Brown for the review and 5 star rating . It's brilliant to hear that you are so pleased with all our team , from office staff to our engineers. Customer care is at the center of our business and we hope to keep this high level of care up in the future . We also really appreciate the recommendations.

Rated 5 out of 5 stars

I have been with nationwide gas care…

I have been with nationwide gas care service cover for about 20 years and they do a first class job at keeping my heating running efficiently and any issues they are there promptly with any repairs or service that needs looks at . Having a service agreement saves you a fortune as its fairly inexpensive and you dont have to pay for parts and repairs .

October 27, 2020
Unprompted review
Nationwide Gas Care Limited logo

Reply from Nationwide Gas Care Limited

Thank you Norman Callaghan for taking the time to review us and thanks for the 5 star rating .
We appreciate you being with us with so long and it's great that during this time you have found our services excellent and value for money.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look