Nationwide Gas Care Limited Reviews 247

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

My boiler broke down just the end of last year contacted nationwide gas care and was surveyed the next day and new boiler fitted within a week all just before Christmas. Then last weekend Sunday 12th... See more

Rated 1 out of 5 stars

Constantly cancelling appointments last minute, making me use up my annual leave, no care for customers, worst company I've ever dealt with. And im and engineer myself. I deal with companies all the... See more

Rated 5 out of 5 stars

Had yearly boiler service recently. Gary phoned ahead of time to let me know he was on his way. Work carried out swifty and professionally. All government covid guidelines adhered to with mask wearing... See more

Company replied

Rated 5 out of 5 stars

Both phone staff and engineers professional and friendly. Take time to explain any questions. Work booked to upgrade gas pipe, engineer attended on booked date as planned . New pipes fitted no mess a... See more

Company replied


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4.0

Great

TrustScore 4 out of 5

247 reviews

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Rated 5 out of 5 stars

Just had my boiler serviced today

Just had my boiler serviced today. Excellent service from the engineer wore a mask and showed me how to top up the boiler etc. Would recommend them to any one.

October 8, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Christine for the 5 star rating and for leaving us a review. We appreciate the recommendations and are also pleased to hear that you felt confident with the engineer in your home under the current circumstances and you find our services of such a high quality.

Rated 5 out of 5 stars

Boiler Service

Nationwide Gas Care serviced my boiler today. The engineer was prompt on arrival, removed his shoes on entry and was clean , neat and tidy.
The engineer was friendly and willing to answer any questions and explain things in simple terms.
He left the job tidy and made sure all my timer settings were back to what they were previously.
I would strongly recommend Nationwide Gas Care for their excellent service and efficiency.

October 7, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Mr Potts for the time taken to leave us a review and for the 5 star rating . It's great to hear that the engineer today was courteous and arrived when expected. We also really appreciate your recommendations.

Rated 5 out of 5 stars

Been with Nationwide for about 15…

Been with Nationwide for about 15 years. Excellent service. Never had any problems. Just had service. Engineer polite and courteous, wore a mask as per regulations. Got on with the job and left area tidy. Thank you

October 7, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Elizabeth Robb for the review and 5 star rating . We appreciate the positive comments and are pleased to hear that you found the engineer carrying out your service so professional . Thanks also for choosing Nationwide Gas Care for so many years.

Rated 5 out of 5 stars

Been with Nationwide gas care for over ten years now

Been with Nationwide gas care for a good number of years now, always get good service and friendly helpful staff. They always go that extra mile for their customer.

October 7, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Chris for the review and 5 star rating . It's excellent to hear that you have always found all our staff so professional and friendly . Customer satisfaction is very important to us and It's good that you feel confident with us.

Rated 5 out of 5 stars

Good service over the past 15 years...

I have had a maintenance contract with Nationwide since September 2005. My old boiler suffered a few faults and breakdowns, which were always dealt with promptly and efficiently, without quibble.
My new boiler has now been serviced twice, the most recent one being carried since the start of the COVID 19 restrictions. The person I contacted to book the service was able to find a date within a week of my call, and she was very helpful and friendly. The engineer phoned in advance during the morning of the visit. He wore a face mask during the entire time. He was very friendly and courteous, and completed the service in a timely manner.
I have been very happy with the service from Nationwide over the past 15 years.

October 6, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Paul Birkmyre for the 5 star rating and for taking the time to leave us a review. It's good to hear that every experience with us has been a positive one and you have the reassurance that we will continue this high level of customer care to you in future . Thanks also for continuing to choose Nationwide Gas Care.

Rated 5 out of 5 stars

Exhalent service with the person who…

Exhalent service with the person who serviced the boiler no complaints came on time war face mask all ok

October 6, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Michael Donaldson for the 5 star rating and review. Its great to hear that you are happy with the engineer who came to carry out your service and that you felt comfortable with the engineer in your home .

Rated 5 out of 5 stars

Excellent service

Excellent service, came on time with a 😃.

October 5, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Cheryl Anderson for the 5 star rating and for the review . We appreciate the positive comments and are pleased to hear that you are happy overall with the services we provide you and also with our staff.

Rated 5 out of 5 stars

First Class Service

First Class Service

We phoned to book the annual service for our two locations, set up no problem, the dates given and agreed immediately. Planning Staff very helpful and friendly.

The engineer phoned the day before confirming the time arriving as it was first thing in the morning. The engineers had all the tools and the PPE and wore their facemasks throughout the visits, all work was completed in a timely manner.

Great efficient work as always from Nationwide, very happy with their services.

October 5, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you John Connor for taking the time to leave us a review and for the 5 star rating .
It's really good to hear that all contact with the team has been positive and we have delivered our services to you in a professional and safe manner .

Rated 5 out of 5 stars

Great service

Always had first class service every time I've needed to call for an engineer. I've been with the company for around 20 years

October 5, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Thomas Anderson for the 5 star rating and review . It's great to hear that you have had excellent service from Nationwide Gas Care and we appreciate you being with us for so long . We hope to continue providing this high level of customer service to you moving forward.

Rated 5 out of 5 stars

Excellent service.

Have always had excellent service from Nationwide Gas Care.

October 5, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Bill for giving us a 5 star rating and for reviewing us . It's great to hear that you have always been happy with our services and hope to continue this high level of service to you moving forward .

Rated 5 out of 5 stars

A neighbour recommended Nationwide Gas…

A neighbour recommended Nationwide Gas Care Ltd. to me 2years ago, I have found them very efficient, helpful and pleasant, my last service was carried out 2 weeks ago, the engineer arrived on time, was efficient and thorough and wore a mask , I would not hesitate to recommend this company.

October 3, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Carlyn Reid for the 5 star rating and taking the time to leave us a review . It's great to hear that you find our team friendly and professional and are glad to hear that you have had excellent customer service from us since becoming a customer . We also appreciate the recommendations.

Rated 5 out of 5 stars

Annual service…

I phoned to book in an annual service and was fitted in the next day, the person I spoke to was very helpful and friendly. The engineer phoned 30 mins before arriving. He wore a facemask throughout his visit and his work was very thorough tidy. He was also happy to answer my questions. I have always been delighted with the service provided by Nationwide Gas Care limited.

October 3, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Susan Shandley for the 5 star rating and for leaving us a review . We appreciate the positive comments and are pleased to hear that you are happy with all the staff and the services that we provide you. Thanks for choosing Nationwide Gas Care.

Rated 5 out of 5 stars

Reliable, have used for >10 years.

My service was booked in for the morning, the engineer rang the evening before to confirm, and that he would be arriving between 8 am and 8:30 am, arrived right in the middle of this time.

Wore a correctly fitted surgical-type mask during his entire visit, worked quickly and tidily. Distancing also maintained during the entire visit, only approaching with completed paperwork at the end of the visit.

Have retained my central heating servicing with Nationwide Gas Care for over 10 years, no complaint.

October 2, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Catherine R-W for the 5 star rating and review . It's excellent to hear that you were given plenty notice of the time so that you could plan your day . Customer and staff safety is paramount during these difficult times so It's great you felt reassured and are happy with our services overall.

Rated 5 out of 5 stars

Friendly service

On time, very friendly and efficient

October 1, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks R Boddy for the review and 5 star rating. We are pleased to hear you are happy with Nationwide Gas Care and you found our staff pleasant and efficient.

Rated 5 out of 5 stars

Annual Boiler Service

My boiler was due an annual service. I contacted Nationwide Gas Care and found the staff to be very polite and helpful. The engineer arrived as arranged and was very professional, efficient and was PPE prepared. This was my first time with Nationwide and I will not hesitate in using them in the future.

October 1, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Evelyn Wilson for the 5 star rating and the review . Its great to hear all contact with our team has been positive and that you had the reassurance you were safe when we were in your home under the current circumstances. We also appreciate you choosing us in the future .

Rated 5 out of 5 stars

Annual Service

Boiler was due annual service, engineer contacted us 20 minutes prior to arrival. Work carried out very professionally and engineer very courteous. Before entering house he had the correct PPE on.
Have never had any problems with servicing over last 6 years.

September 30, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you John Pate for the review and 5 star rating. It's great to hear that you were pleased with the engineer and also that you felt reassured whilst the engineer was in your home. We hope to continue this high level of customer service to you moving forward.

Rated 5 out of 5 stars

All good

My property had a full central heating system installed in 2011 and Nationwide have taken care of the boiler services since. Never had any issues, turn up when supposed to. Would recommend, especially being a local company.

September 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Claire for the 5 star rating and taking the time to review us . We appreciate you choosing Nationwide Gas Care to look after your boiler and it's good to hear that you have found us trustworthy and efficient . Thanks also for the recommendations .

Rated 5 out of 5 stars

New Boiler and 1st Service

We had a new boiler installed by Nationwide Gas Care last year (2019), very happy with the service and advice from them. Just had our 1st annual boiler service. Engineer arrived on time, very courteous and explained what was being done. Very happy with this company and would recommend.

September 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Anne Menzies for the review and the 5 star rating you have given us . It's great to hear that you are happy overall and that you would recommend us to others. We also appreciate that you chose us to fit and maintain your new boiler.

Rated 5 out of 5 stars

Highly recommended.

Nationwide Gas Care Limited was recommended to me by a friend some years ago and, on this basis, the company was entrusted with the installation of my new boiler and the ongoing annual servicing. The installation and subsequent services have been carried out in a most efficient and timely manner including one emergency call-out and I have no hesitation in recommending their services.

September 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Roy Russell for the 5 star rating and review . We appreciate you choosing us to fit and maintain your new boiler and its good to hear that you find our services of a high standard. We also appreciate the recommendations.

Rated 5 out of 5 stars

Nationwide Gas Care Servicing

I have had my heating serviced for many years by Nationwide Gas Care and have no complaints with their servicing. I fined them very helpful and only a phone call away if required. Very pleasant and caring people.

September 18, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Gwendoline Burness for the 5 star rating and kind review . Its lovely to hear that you are pleased with our services and staff and that you feel reassured that we are here whenever you need us should an issue arise with your heating or hot water .

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