Nationwide Gas Care Limited Reviews 247

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

My boiler broke down just the end of last year contacted nationwide gas care and was surveyed the next day and new boiler fitted within a week all just before Christmas. Then last weekend Sunday 12th... See more

Rated 1 out of 5 stars

Constantly cancelling appointments last minute, making me use up my annual leave, no care for customers, worst company I've ever dealt with. And im and engineer myself. I deal with companies all the... See more

Rated 5 out of 5 stars

Had yearly boiler service recently. Gary phoned ahead of time to let me know he was on his way. Work carried out swifty and professionally. All government covid guidelines adhered to with mask wearing... See more

Company replied

Rated 5 out of 5 stars

Both phone staff and engineers professional and friendly. Take time to explain any questions. Work booked to upgrade gas pipe, engineer attended on booked date as planned . New pipes fitted no mess a... See more

Company replied


Contact info

4.0

Great

TrustScore 4 out of 5

247 reviews

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Rated 5 out of 5 stars

Installation and care of boiler

My boiler was installed by Nationwide Gas Care in June 2015 and has been serviced by them ever since. The company are very helpful and professional and I have no hesitation recommending them to anyone requiring a new boiler or maintenance of an existing one.

September 17, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Margaret Manson for taking the time to review and us giving us a 5 star rating . We are pleased that you chose us to fit and also maintain your boiler and that you are pleased with our staff and customer care . Thanks also for the recommendations .

Rated 5 out of 5 stars

Nationwide used by Architect for near two decades...

We have used Nationwide for boiler and heating system servicing and repairs since 2002 and are always happy to recommend them. Calls are always answered promptly and the representatives are friendly and helpful. Visits can be arranged very quickly to deal with any problems in the boiler or heating system and follow up visits to provide spare parts are always very soon after the solution to the reported problem is diagnosed. The visiting engineers are on time, considerate and competent, a pleasure to have in our office or in my home. Excellent service from a locally based firm offering exceptional value and we are proud to support Nationwide for almost two decades now. I am an architect and expect the highest standards which Nationwide provide.

September 17, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Philip MSA for the 5 star rating and review. We appreciate the recommendations and are happy to hear that you have found every experience with Nationwide Gas Care positive and also that you find all staff professional and our costs reasonable .

Rated 5 out of 5 stars

Excellent service very professional and…

Excellent service very professional and friendly. Introduced the service to a number of friends.

September 16, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Jim Miller for the review and 5 star rating . We appreciate the recommendations you have passed on to family and friends and hope to continue the high level of customer service to you moving forward .

Rated 5 out of 5 stars

Had my boiler installed several years…

Had my boiler installed several years ago by Nationwide and they have been maintaining it ever since. I found them to be professional, friendly and helpful.

September 16, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Patsy for the 5 star rating and for taking the time to leave us a review . We appreciate you choosing Nationwide Gas Care to fit your new boiler and maintain it for you. It's also great to hear that you find all our staff pleasant and professional.

Rated 5 out of 5 stars

Highly recommend

I have been with Nationwide Gas Care for decades as never had cause to switch. I have always found them super efficient, polite and helpful and competatively priced. Would highly recommend.

September 16, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks for the 5 star rating and review Alison Morris . It's lovely to hear that you find all our staff pleasant and professional and also that our prices are competitive . We really appreciate the recommendations.

Rated 5 out of 5 stars

Pleasant staff member.

Pleasant staff member.
Punctual ,polite , efficient.
Adhered to infection control rules

September 16, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Sylvia Watson for the 5 star rating and review . It's great to hear that you find all staff courteous and professional. We are also glad that you felt reassured when our engineer was in your home due to the covid 19 safety precautions .

Rated 5 out of 5 stars

Highly recommended

Never had any problem with Nationwide gas care. They offer a very competitively priced cover plan which includes an annual service and non call out refund. Very customer focused and are always quick in responding to repair a fault. I have in the past recommended Nationwide to friends and family and will certainly do so in the future.

September 15, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you John Talman for the 5 star rating and review . We appreciate the recommendations to family and friends and are pleased to hear that you find us competitive and our customer service and staff of such a high standard.

Rated 5 out of 5 stars

Booked our annual service with…

Booked our annual service with Nationwide Gas Care. It was hassle free, Gordon turned up on time and was very professional. Would recommend this company and far cheaper than British Gas.

September 15, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Derek Grist for the review and 5 star rating . We are glad to hear you find our costs so competitive and find our staff professional . We also appreciate that you would recommend us to others .

Rated 5 out of 5 stars

I have been a customer for many years…

I have been a customer for many years and have always found the engineers to be polite, helpful and on time.

September 15, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Tricia Nisbet for the 5 star rating and review . We are extremely pleased to hear that you are happy with our services and staff . Thanks for choosing Nationwide Gas Care and foe being a customer for so many years.

Rated 5 out of 5 stars

Been a customer for many years always…

Been a customer for many years always had good service

September 15, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Agnes Harris for the review and 5 star rating . It's great to hear that you are happy with our services and we appreciate you choosing Nationwide Gas Care to maintain and look after your heating/hot water system for so many years .

Rated 5 out of 5 stars

Boiler failure.

Recently my boiler failed first thing in the morning, no hot water no heating. I called the office prior to opening time and left a message, within 10 minutes of the office opening I had a phone call and asked what the problem was, I was given an approximate time for the engineer to call 12:00 onwards, at 12:10 the engineer arrived and the repair was completed by 12:30. That is indeed 5 star service.

September 14, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks for the 5 star rating and review Neil Davidson . It's excellent to hear you were so happy with the repair turnaround time and customer service provided by us . We hope to continue this high level of services to you moving forward .

Rated 5 out of 5 stars

Excellent company

Excellent company. They installed my boiler and have maintained it ever since. Great communication from the office staff and the engineers are second d to none. Polite, reliable and excellent at the job. Thoroughly recommended

September 14, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks for the 5 star rating and for the review Mr Joseph Mallon . We are happy to hear that you find all our staff pleasant and courteous and that you would recommend us . We also appreciate you choosing Nationwide Gas Care to supply and maintain your boiler .

Rated 5 out of 5 stars

Excellent Company

Excellent Company.
Always reliable whether a repair or a service.
Highly recommend.

September 11, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many Thanks Catherine Foster for the 5 star rating and review . We appreciate the recommendations and are pleased that you are happy with the services provided .

Rated 5 out of 5 stars

Top notch service!

I have been a customer of Nationwide Gas Carr for several years. I have always found their service to be excellent, knowledgeable, clean and efficient. Top notch!

September 9, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Mary Scott for taking the time to review us and for the 5 star rating . We are pleased to hear that you find our service of such a high standard as that's very important to us . We appreciate you being a customer for so many years.

Rated 5 out of 5 stars

Excellent service from Nationwide Gas Care

I have dealt with Nationwide Gas Care for many years and have always been very pleased with the service. The engineers have been polite, punctual and efficient.

September 9, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks R Harvey for the 5 star rating and review . It's great to hear that you are very happy with the services and all our staff . We hope to keep up this great service moving forward .

Rated 5 out of 5 stars

I have been with this company for years…

I have been with this company for years now!! They are fantastic in every way.. From repair or servicing they are very prompt and lovely and the price is fabulous too 😁

September 9, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Frankie Thomson for the 5 star rating and review . It's excellent to hear that you are so pleased with Nationwide Gas Care in every way and it's also great to hear that you find our prices so competitive.

Rated 5 out of 5 stars

Great service

Have been a customer for a few years and have always been happy with the prompt and friendly service.

September 8, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Aileen Kirchin for the 5 star rating and review . It's great to hear that you are happy with the services and staff . We appreciate you choosing Nationwide Gas Care .

Rated 5 out of 5 stars

Been with this company for 6 years

Been with this company for 6 years. Always punctual. Clean. No fuss. I have actually recommended them to a few people. Never had any problems.. Nice in this day and age..

September 8, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Margaret Sheldon for the 5 star rating. We appreciate your kind words and for you being a customer for 6 years to date . It's great to hear you have also recommended us to others - Thanks for the recommendations

Rated 5 out of 5 stars

A few years under contract with…

A few years under contract with Nationwide Gas Care now, every interaction from office staff to engineers 1st class have already recommended to other family & friends

September 8, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Steven for the review and 5 star rating . We really appreciate the recommendations and are pleased to hear your contact with us has always been excellent. Thank you for choosing Nationwide Gas Care .

Rated 5 out of 5 stars

Quick repair and really pleased....!!

Been with Nationwide for a few years now and never had to use them apart from the annual service, however it's only when something goes wrong that you see what kind of service they provide.
Last week, the little controller on the wall where you programme the times for the heating coming on etc packed in. Checked the fuse, which was fine, but the programmer itself was completely dead. It was about 4pm, but I phoned Nationwide, spoke to Vanessa and also emailed her a photo of the device. She checked, they had one and Gary was out by lunchtime the next day and easily replaced it.
Probably one of their easier faults to rectify, but even so, it was dealt with promptly and professionally.
I used to have a contract with British Gas and I'd have to say that their service was fine as well, but I found their monthly price was just creeping up to such a level I just had to shop around. I found Nationwide and their price was unbeatable. Certainly worth a look to anyone looking to take out a contract in the future.

September 6, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Andy for the 5 star rating and review . It's important that we rectify any faults promptly and we will endeavor to fit the part required quickly thus causing as little inconvenience to our customers as possible. It's also good the hear you find our prices competitive and thanks for the recommendations.


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